Ken Ganley Kia Mentor

I would give Mentor Kia an "it depends" as far as would a recommend the dealership. I posted my review on their Facebook page that included the good and bad. Apparently the dealership only allows as would a recommend the dealership. I posted my review on their Facebook page that included the good and bad. Apparently the dealership only allows positive comments to remain posted because my posting was apparently deleted. I pretty much expected that would happen. I want to make it clear that since we ended up agreeing to the purchase it was out fault for not holding out for a better deal or going elsewhere. This is just a warning to those who go to this (or many others) to not buy into the false claims in the dealership's ad's, etc. We went to the dealership during their last "event" which claimed they would give you up to $5,000 more for your trade in. Yeah right!. We received a total of $500. That would be fine but don't make outrageous claims that you do not live up to. We informed the salesman that we wanted to pay $15,000 out the door after the trade on a new Kia Soul. We were told that there was no way he could do that. Again that would be fine but once again don't make those claims in your flyers. If they even gave us a liitle more than the car was worth, they could have came close to the $15,000. We ended up paying the $15,000 for a 2012 Kia. We informed the salesman that we wanted the 0% financing or as close to it as possible. We had no debts and excellent credit. We also informed them that we already had a pre-approved loan with a low rate, not 0%, that we could use. We were told that they would beat that rate at least. They didn't. They came close but didn't beat it. The finance department had alll the paperwork drawn up before we ven had the chance to discuss the rates. Once again we could have walked but didn't. We should have insisited they lower the rate or we would go elsewhere. A minor item was they were offering 15 dollars in golden coins-five just for coming in, five for a test drive, and five after buying. We ended up with only 10. We made sure we received those before agreeing to purchase, but forgot to ask for the other five after doing so. We do want to state that the dealership repaired both the front and rear brakes for no cost. My wife mentioned after the test drive that the brakes didn't feel right. I didn't notice until about a week later. I contacted the dealership and the owner made sure they were repaired without cost. Make sure you also get the Car Fax report. We didn't receive it until we asked for a copy when we contacted them about the brakes. This probably was just an oversight. The salesman and everyone were all very nice. We will see how we are treated as we bring the car in for maintenance, etc. So be careful with any claims (as we all should know) made and be willing to walk if you don't get the deal you want. Perhaps the dealership can get a more positive yes to being recommended in the future. Now it will have to remain a maybe. More

Great Job .... the professional atmosphere and team work mentality really show... Its no wonder why you guys are number 1... Keep up the good work.. mentality really show... Its no wonder why you guys are number 1... Keep up the good work.. More

chuck was very nice I had my 90 year old father with me he made him feel comfortable he was he was very knowledgable about your products and helped he find what I wanted yes if I come there again i'm looki he made him feel comfortable he was he was very knowledgable about your products and helped he find what I wanted yes if I come there again i'm looking chuck up More

From my first phone conversation with Tom Barrett to the time I drove my new car off of the lot I felt like everyone at Mentor KIA had one goal in mind, my complete satisfaction. Tom was very helpful gettin time I drove my new car off of the lot I felt like everyone at Mentor KIA had one goal in mind, my complete satisfaction. Tom was very helpful getting me started on my path to my new car. Cuyler Hanna met my wife and I to help find the best car for our needs and budget. Cuyler is by far one of the most professional, service minded salesmen I have ever dealt with. At no time did we feel any pressure or as if we represented a number. Cuyler made us feel completely at ease and provided his undivided attention through the entire sale. I will certainly recommend Mentor KIA to anyone I know who is looking for a new car. More

Bruce was a pleasure to have as our car salesman. Very down to earth. Listened to all our needs and concerns, and we walked out with a brand new 2013 Kia Sportage!!!! down to earth. Listened to all our needs and concerns, and we walked out with a brand new 2013 Kia Sportage!!!! More

No pressure put on us by Larry. Took his time to explain difference in each vehicle we looked at and allowed us ample time to drive each vehicle and to make our decision. difference in each vehicle we looked at and allowed us ample time to drive each vehicle and to make our decision. More

This was our 2nd optima and both times with Peggy.Always a great joy to work with. Bret was very great to work with.We will be back!! a great joy to work with. Bret was very great to work with.We will be back!! More

The rating I gave was excellent to all the questions for the reason that everyone is wonderful there and they work with you and make you feel very comfortable. They get you what you want. I would recommen the reason that everyone is wonderful there and they work with you and make you feel very comfortable. They get you what you want. I would recommend Mentor Kia to everyone and anyone. This is my first time leasing at Mentor Kia and I know for a fact it wont be the last. I love my Kia Soul! More

Cannot say enough nice things about Cuyler and the folks at Mentor Kia. We wanted a very specific car and they were able to track one down for us. The price was better than I expected. at Mentor Kia. We wanted a very specific car and they were able to track one down for us. The price was better than I expected. More

I love everything about the Kia dealership service center. But the price I always feel is high. I even had tires priced before I left and Kia is still higher then other places. I feel we pay extra center. But the price I always feel is high. I even had tires priced before I left and Kia is still higher then other places. I feel we pay extra to get the great customer experience you offer which it should never be that way. More