Ken Ganley Kia Mentor

Was going on 2 weeks of shopping around. Sent in a few inquiries to dealers in my area. I got a video e-mail from their Internet guy Ryan. I thought that was so different. I ended up calling Ryan to get p inquiries to dealers in my area. I got a video e-mail from their Internet guy Ryan. I thought that was so different. I ended up calling Ryan to get prices and some info on a new optima. He got all the info I needed and set up a day for me to come in. Wasn't easy I live over a hour away from Mentor. Came in and met Ryan which got me with their best salesman Tom. He took me to see the car and did a wonderful job showing me all the technology these new cars have. Work out my price I needed from online and was in my new car that night. Thanks so much for my new car guys. Have a sister that needs a car soon too. More

Peggy Grinley was an excellent sales person. I will recommed her to anyone looking to purchase a car used or new to come to Kia. recommed her to anyone looking to purchase a car used or new to come to Kia. More

I had the best car buying experience ever! From the moment I walked into the dealership to the moment I drove off in my new Optima. Tom, my salesperson greeted me right a way with a smile. I told him moment I walked into the dealership to the moment I drove off in my new Optima. Tom, my salesperson greeted me right a way with a smile. I told him I was interested in an Optima. They had a big selection and Tom explained all the different levels of Optimas they had. I was able to find the perfect one for me. After I found the right one for me the rest of the process went smooth. I definitely recommend going to Mentor Kia and having Tom as your salesperson. I love my new Optima!!!! More

Was not really approached. Walked in with 5 salespeople who were finished with smoke break. Happened to get Tom. Never introduced himself himself, never shook my husband's or my hand, never asked our na who were finished with smoke break. Happened to get Tom. Never introduced himself himself, never shook my husband's or my hand, never asked our names, never offered a beverage. He also walked about 20 feet in front of us while leading us to his desk. I ended the visit after deciding I didn't want to test drive. He gave us his card - still no handshake. I would not go back to Mentor Kia. More

I Had never had a new car I always had jsed over price cars had went to bedford wholesale to see if I could buy a new car but because I owed alot of money on my old trade tbey sent me to mentor kia where cars had went to bedford wholesale to see if I could buy a new car but because I owed alot of money on my old trade tbey sent me to mentor kia where I spoke the general manger james clark who work very hard to get me into a 2012 optima I love these guys he got me a great rate and out of my up side down loan on my old I took possession of my dark cherry optima yesterday and karen was tptally allsome she help me out she also insured me I would like my new car she didnt have me sitting in the show room for hours my oppointment was at 10:30am and I was leaving the dealership my noon I would recommend this dealership to all my friend s and I will send them to karen for their new car im taking my girl to see karen to buy her new car Thanks guys yuo were great Michelle.s More

Nothing but crooks don't walk away run from this dealer. After the sale was done they threw in an extended warranty in the paperwork for $4,000 they tried to rush my signing the contract hoping i wouldn't n After the sale was done they threw in an extended warranty in the paperwork for $4,000 they tried to rush my signing the contract hoping i wouldn't notice also added a gap insurance policy in the paperwork for $850 wich i also caught. Unscrupulous thieves, pay close attention the the sales contract! More

Karen was great, but my hero was the sales manager Don Rohm. He was the best I have ever seen. His assistant Ed Smith was ok also. Don made me feel at home and gave me a great deal. Thanks to everyone at Rohm. He was the best I have ever seen. His assistant Ed Smith was ok also. Don made me feel at home and gave me a great deal. Thanks to everyone at mentor Kia, but mostly Don. More

as mentioned in the other ratings, i to have been there and not get waited on, i made an appointment for a monday at 11 am, i walked in the show room, it was like a ghost town, no one there to help, two pe and not get waited on, i made an appointment for a monday at 11 am, i walked in the show room, it was like a ghost town, no one there to help, two people walked by and totally ignored me, like i was invisable, i left the lot, emailed the sales person about the problem he said, oh we were all in a meeting, would you like to reschedule, i replied, no thank you, mentor mitsubishi owned by the same company is the same way, no one will ever help you with out begging, dont bother with an appointment that doesnt work either More

Arrived at the dealership people were not attentive at all. Finally after 15 min or so a manager came out and asked did I need help( like I could sell a car to myself , of course I need help). He walked m all. Finally after 15 min or so a manager came out and asked did I need help( like I could sell a car to myself , of course I need help). He walked me over to a woman who was nice, Karen Gcar did her research about how to go about trading my car in for a new 2012 vehicle. This took some time and at first the rate she offered me was too high. I had explained to her that I had just left Bedford Kia because of the color selection but the price they were offering was excellent. Finally after some back and forth game with mgmt she matched it after I said I would just wait for Bedford to have my color if they would not help me here. By this time I had been there several hrs and was tired. We closed the deal after 4 hrs ( not all her fault also had to get insurance. But because it was so late the banks were closed so the paper work that I had signed in the financial office had to be held but I was told they would be mailed to me.Before leaving management asked to speak with me in his office about being called for a survey and how did I feel about the service, made me feel really uncomfortable to be coached in this manner. I was called the next business day by Karen and everything was finalized with the banks. To my dismay they car I had traded in was not finalized in payment for several weeks even though I was told that it was. Also I had to go back up to the dealership to get the plates and my paper work had still not been mailed in 30 days and I was told the office was closed and they could not give them to me right then to watch for them in the mail(this was 30 days after the deal). Had called there the next month and following week was given the run around about paper work and still nothing in hand. Breaks are beginning to squeek and have not had the car for 90 days!!!! Was told due to cold weather this is what to expect, never had this issue on my old car tho. After all the run around I am exhaused and aggravated to be in this contract with such a lousy company that cant keep simple promises. I finally go up there again on a saturday and a gentle man tells me he wants to help me but his office is closed but will make sure the documents are in the mail on the nxt business day. I still have yet to see a piece of paper. very unhappy. More

Recently purchased a car there. After deal was agreed they tried to get us to sign paperwork quickly so we wouldn't notice that it was not what we had worked out and agreed. They then tried to take back they tried to get us to sign paperwork quickly so we wouldn't notice that it was not what we had worked out and agreed. They then tried to take back a rebate they offered as well as give us les for our trade-in than in the original deal agreed on. Customer service here in non-exsitent. The phone is always ringing without anyone answering. When you walk in the door, noone offers to help you. This is the 2nd car we have purchased there and we figured we would give them the benefit of the doubt after our first experience, but the 2nd time was even worse. More