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Ken Ganley Kia Mentor
Mentor, OH
1,579 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,579 reviews
October 18, 2021
Incredible attention to your requirements. Friendly yet Incredible attention to your requirements. Friendly yet professional and knowledgeable sales staff. Fantastic trustworthy dealership! Incredible attention to your requirements. Friendly yet professional and knowledgeable sales staff. Fantastic trustworthy dealership! More
by snotnose123
Employees Worked With
September 08, 2021
Went for 45K Optima service. It was terrible! Was told their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to d their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to do. Their other worker told me they don't have time to look at anyone's manuals. I thought that was absurd and insulting to the customer. I also asked to have door hinges lubricated. It apparently wasn't done, since the hinges still looked dry afterwards. I had to go and buy grease/lube at the auto parts store, and did it myself. Finally they agreed to a price of about $95. They wanted to push this fuel induction service on me. My car runs great, I've religiously maintained it, and it only has 45K miles (1/3 of it freeway), so why would they say I needed fuel induction service? That is crazy! After they said "fuel induction service, I said I would only agree to the use of Techron addidtive. The service writer didn't even know what Techron was--even though Mentor Kia has used that before on my car during routine service. Then the other worker said the Techron has to come from the Parts Department, and they weren't sure if they could get it, and weren't sure if I could have the technician install the Techron. That, too, is crazy! I think I will go elsewhere for service(s) from now on. I would recommend motorists to stay away Mentor Kia. More
by golden boy
Employees Worked With
Kara, also Unknown other worker
September 07, 2021
My vehicle was there for 9 weeks. Still not fixed. Never communicated with me as to what was going on. I would leave messages, no one would return calls. communicated with me as to what was going on. I would leave messages, no one would return calls. More
by Cindybair
Employees Worked With
Tim, service manager
July 31, 2021
It was a very good experience. Dee, our sales rep was knowledgeable ,and very helpful. There is not a lot of inventory but she found the vehicle I was looking for. It’s my fourth car from Mentor Kia and knowledgeable ,and very helpful. There is not a lot of inventory but she found the vehicle I was looking for. It’s my fourth car from Mentor Kia and my experience has been very good ever time ! It’s an excellent dealership ! More
by Jfiorta
Employees Worked With
May 19, 2021
You have a gem in Kelly and Mike. Very friendly and knowledgeable. Very accommodating and always delivers what has been promised to me or my wife. knowledgeable. Very accommodating and always delivers what has been promised to me or my wife. More
by Mikey
Employees Worked With
Kelly and Mike
May 07, 2021
Very disappointed. A 2:00 appointment for an oil change/recall updates have taken over 2 1/2 hours. It’s 4:30 and I’m still here! Might have to check out Preston KIA next time. change/recall updates have taken over 2 1/2 hours. It’s 4:30 and I’m still here! Might have to check out Preston KIA next time. More
by gina
Employees Worked With
Nate
March 23, 2021
Went in ready to buy a 2021 Sorento last Saturday, we walked in at 3:45pm. Salesman approached my husband and I and knew we wanted to purchase, I asked for him to show what he had on his lot, he looked walked in at 3:45pm. Salesman approached my husband and I and knew we wanted to purchase, I asked for him to show what he had on his lot, he looked at his watch and said they close in 10 minutes 😳. Handed me a pen and told me to go take a walk back there, right down model numbers we were interested in and call him Monday. Needless to say, we went out to the North Olmsted Kia Sunday and left with a 2021 Kia Sorento. More
by Michellemamaof4
Employees Worked With
Very tall older gentleman, threw away card
February 26, 2021
Great experience. Fast and efficient from start to finish. Made great use of my time and kept the process moving. Would recommend to any one! finish. Made great use of my time and kept the process moving. Would recommend to any one! More
by Japhillips2008
Employees Worked With
