Ken Ganley Kia Mentor

The service department was friendly and knowledgeable. They repaired my power window in under 24 hours. The rushed delivered the part and got it installed before I went to work the next day, which was ahe They repaired my power window in under 24 hours. The rushed delivered the part and got it installed before I went to work the next day, which was ahead of schedule. Overall a good experience. More

I felt the dealership was very clean and appeared to be following all Covid safety standards. My salesman Marty was very helpful and responsible for the safety of Covid. He answered questions and there was following all Covid safety standards. My salesman Marty was very helpful and responsible for the safety of Covid. He answered questions and there was no pressure to make a decision instantly. More

Good dealership. The financial Dept will work harder to get approval. The l bought was used but it look and it drive like new. Thank you Mentor Kia. get approval. The l bought was used but it look and it drive like new. Thank you Mentor Kia. More

Overall an excellent experience. Our salesperson was very knowledgeable and helpful. The finance process was quick and friendly. the general manager stopped by and thanked us. knowledgeable and helpful. The finance process was quick and friendly. the general manager stopped by and thanked us. More

It honesty was the quickest car buying experience ever! Definitely recommend Sean Carlson!!! Process was smoother than it could be. I love my 2020 Forte! Definitely recommend Sean Carlson!!! Process was smoother than it could be. I love my 2020 Forte! More

Phenomenal Service I want to thank Service Rep Melissa and Fixed Operations Director Scott Williams for their help! I arrived without an appointment because my 2014 Sor I want to thank Service Rep Melissa and Fixed Operations Director Scott Williams for their help! I arrived without an appointment because my 2014 Sorento was having unexpected engine problems. The Service Department Team was able to get me into the repair schedule, identify the problem, and resolve the issue in a timely and professional manner. With the quality of service and care they provided I will now have all my Kia service done in Mentor and will purchase my next Kia (within approx. 12-18 months) from the Kia Mentor Dealership. Thanks again for all your help. ps - my friend who followed me up to the dealership was so impressed with your service he now wants to sell his Toyota and buy his next car from Kia Mentor. More

Excellent service and wonderful workers. Helped with everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! More

Charge me $73 to look at my car and tell me I needed Brakes took it somewhere else and they said I didn't need brakes! The other place that I took it to said I didn't need brakes all I had was just a b Brakes took it somewhere else and they said I didn't need brakes! The other place that I took it to said I didn't need brakes all I had was just a buildup on my rotors and that was it this dealership told me that I needed pads and rotors which was over $469. The other dealership just said drive it and it'll disappear and it did cost me nothing at the other dealership. I should be entitled to a refund bad diagnostics by this department! My car is fine now thanks to Kepich Ford in Garrettsville! Didn't charge me one cent to look at my car! More

What a great experience! Bob Shrefler was so helpful and treated me with respect during the entire transaction. Also, got a beautiful car! I will definitely be returning and would recommend this dealership! treated me with respect during the entire transaction. Also, got a beautiful car! I will definitely be returning and would recommend this dealership! More