Ken Ganley Kia Mentor

Awesome customer service over all! ! Would definitely send my friends & family! Thank you thank you ! Would definitely send my friends & family! Thank you thank you More

Excellent customer service. I would recommend to everyone I know. I will be back again. I would recommend to everyone I know. I will be back again. More

Every time I go to the mentor dealership I always have excellent customer service, very polite and fast car service never disappointed! excellent customer service, very polite and fast car service never disappointed! More

Received excellent service on my recent visit for an oil change from Zach and Rebecca change from Zach and Rebecca More

Absolutely horrible experience. Prior to Ken Ganley taking ownership of this location, I had purchased 6 cars from this location with the same salesperson from 2006-2020. Wife need Prior to Ken Ganley taking ownership of this location, I had purchased 6 cars from this location with the same salesperson from 2006-2020. Wife needed a new car so we decided to look. To my dismay, my previous salesperson had left the dealer and was no longer working here. That didn't stop us from at least looking. We found a Sportage that she liked, took it for a test drive, and decided we would likely buy it but were waiting to hear from the service dept to see exactly how much her old car would cost to fix encase it was economical. We told the salesperson we would be back on Saturday at a specified time and we would make our decision. Fast forward to that Saturday, we arrived and the salesperson was not available. Ok no big deal. He stopped over and checked with us while we were in the waiting area at least. During that time I said I wanted them to value her car for a trade as it was worth a lot more than I had thought, and I wanted a price break on the new car (a used 2021 Sportage). Buying 6 and now a 7th Kia is the definition of loyalty and my previous salesperson did not sell me a single car without a discount, even my last brand new car I was given $500 off window price, and the ridiculously overpriced Kia premium floor mats for free. Once it was our turn at the desk I was told that they valued her car at "2500 but bumped it up to 3000" I got a Carmax offer for 4700 and KBB private party was $6000+. I get it they have to make money but whatever. For convenience I thought it might just be worth it to just take. Then they said they "can't do anything on the car because its aggressively priced". At this point I just wanted out of there as this entire process was 4.5 hours long, which is ridiculous. After we go over financing, pay the down payment we are sitting for 20+ minutes and salesperson comes over and her new car was driven into another car being driven by another employee while driving it around the lot. So now there is a giant hole in the bumper and its beat up. Reluctantly we agree to still take the car after they said they will send it to the body shop and "it will look better than before". We were told we would be contacted but that it should be ready by the 8th, 4 days later. Well 4 days go by with 0 communication or transparency. I called and left a message for the sales manager, which never returned my call. At this point her trade in is already listed on the website for sale for $7995 ($5000 more then they gave me, so telling me they couldn't do anything is nonsense) and we still don't have her new car. I texted the salesperson telling him while I understand that accidents happen but they have to realize the level of disappointment and frustration and that we should be due SOME kind of compensation, didn't ask for anything specific. He messages back saying it will be ready the following day, not the 8th as originally stated. Wife goes in to get it without me yesterday, finally leaves with it. She calls and tells me they didn't even give her a full tank of gas (standard since the beginning of time, they left it with less than 1/2 tank). I saw the car for the first time today, this repair looks like garbage. Uneven seams, chips in the black plastic insert in the front of the bumper, a large crack in that same insert that has a cheap repair job done on it vs replacing it, rush job obviously and is not even as good as previous let alone better. There is absolutely zero chance I return to this place for another car or recommend it to anyone without a manager contacting me and taking care of this whole debacle. I've been in customer service over 20 years, you do not treat loyal customers this way. More

The staff is very friendly and very conscientious of the value of your time. Very helpful value of your time. Very helpful More

The BEST Customer Service received from a dealership I have received in years Great Service have received in years Great Service More

Great service friendly , fixed all open recalls , updated soft ware so remote start would work soft ware so remote start would work More

Friendly nice atmosphere. Jacob very patient and knowledgeable about my vehicle helped setup functions inside the car. Jacob very patient and knowledgeable about my vehicle helped setup functions inside the car. More

They had great customer service, worked around my situation no matter how much time it took. situation no matter how much time it took. More