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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.4
516 Reviews

516 Reviews of Ken Ganley Kia Mentor - Service Center

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June 19, 2025

Friendly, responsive people in the service department are always ready to listen to concerns, requests for extra assistance (i.e. cleaning the unreachable inside of the windshield) and problems. I have never More

by hnasheldon33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debby in service
June 18, 2025

Erica is the ABSOLUTE best! ! She is why I continue to comeback! I just love her More

by elhughes09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2025

The service waiting area was clean Kyle was courteous and pleasant, all the employees there seemed friendly. My end and out time was a plus, I will continue To use this dealership. I will also recommend i More

by Kcollins055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 17, 2025

The rep I was dealing with, was very helpful, friendly and courteous. She was personable More

by lmbaker0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanda
Jun 18, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Thank you, and have a fantastic day!

June 17, 2025

Top notch employees. Courteous and knowledgeable . Always find you an answer to your question. Came in for front brakes, but they said back ones were worse. So I got More

by Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 18, 2025 -

Ken Ganley Kia Mentor responded

Hello Gigi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2025

My latest oil change was done fairly quickly. However, I showed up 40 minutes early as they opened. The staff person was very good. All my previous "appointments" were bad as 10+ cars were stacke More

by cpwilldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 21, 2025

It took ten days for a loaner and still waiting for recall service (over a month now). More

by rponchin45
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Ferris
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Ken Ganley Kia Mentor responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 20, 2025

** Yesterday was so terrifying. I had such a life altering experience that will forever change how I view “services rendered” I LITERALLY ALMOST DIED YESTERDAY! Yes you read that co More

by Americus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Amazing customer service. Was very polite and was to get the problem resolved in a timely manner More

by melissa.dixon710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 08, 2025

They did a wonderful job and very friendly and I would recommend them to others. More

by sarahenglish55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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