Ken Ganley Kia Mentor - Service Center

They did a wonderful job and very friendly and I would recommend them to others. recommend them to others. More

I recently brought my Carnival In for regular maintenance. Was treated respectfully and well informed as to how long this would take and what would be done. Very satisfied with my service. maintenance. Was treated respectfully and well informed as to how long this would take and what would be done. Very satisfied with my service. More

Great service! ! Thank you!! Personal was pleasant, polite and accomplished. We have been deleting with dealerships for at least the last 2-3 vehicles. ! Thank you!! Personal was pleasant, polite and accomplished. We have been deleting with dealerships for at least the last 2-3 vehicles. More

I appreciate the service department getting us in timely. We have one car so getting things fixed was important. We have one car so getting things fixed was important. More

I got an oil change and car wash looks great and I had to wait a while because they were busy but they were efficient wait a while because they were busy but they were efficient More

Hi there it’s me again. Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from men Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from mentor Kia. You heard my story yesterday, this is hers. Last October of 2024 there was a noise coming from the steering wheel and she made an appointment to have it checked. She took it to Ken Ganley Mentor Kia. They told her they had to order a part from the factory. She took it back in November and that didn’t fix the problem. They told her they had to order another part. Here it is now March of 2025 and they told her the part came in and made another appointment to have it installed. When she took it in the part wasn’t there and that they would order another one. Now it is April and she received a call the part is in and they made the appointment for today April 19th first thing this morning to have it installed. She arrived when they opened this morning and they told her sorry we don’t do that kind of work on Saturdays, they only do oil changes on Saturdays. They asked her when she could come back in and she told them she would be back first thing Monday morning April 21st. They told her even though you don’t have a appointment for Monday that would be fine and they will get it fixed. What kind of service department is this? A very terrible one if you ask me. We are 2 customers you will not ever see again once these services get fixed. More

Everything was taken care. Everyone was curtious and friendly. They got me back in my car in record time. Everyone was curtious and friendly. They got me back in my car in record time. More

I had a 11:15 service appointment today. Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle u Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle until a service person made room in the bay area and pulled in the 3 vehicles in front of me. I pulled up to the door and was asked to leave to make room for the 4 vehicles behind me that he said were ahead of me. Once they take care of my recalled part for my 2018 Kia Sorento I will never go back to Ken Ganley Mentor Kia again. THAT WAS JUST PLAIN RUDE!!! More

Great service with smiling faces! Always take my car to Ganley, because I always get great service! Always take my car to Ganley, because I always get great service! More

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located That is all I have to say. Conveniently located More