Ken Ganley Kia Mentor - Service Center

I had a 11:15 service appointment today. Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle u Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle until a service person made room in the bay area and pulled in the 3 vehicles in front of me. I pulled up to the door and was asked to leave to make room for the 4 vehicles behind me that he said were ahead of me. Once they take care of my recalled part for my 2018 Kia Sorento I will never go back to Ken Ganley Mentor Kia again. THAT WAS JUST PLAIN RUDE!!! More

Everything was taken care. Everyone was curtious and friendly. They got me back in my car in record time. Everyone was curtious and friendly. They got me back in my car in record time. More

Great service with smiling faces! Always take my car to Ganley, because I always get great service! Always take my car to Ganley, because I always get great service! More

They were very friendly and kept you aware of the waiting for the vehicle thanks for the vehicle thanks More

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located That is all I have to say. Conveniently located More

I was misled on a maintenance package I purchased. At no time I did the finance manager explain it’s only good for when I turn my lease in to cover wear and tear. I was under the impression I can use At no time I did the finance manager explain it’s only good for when I turn my lease in to cover wear and tear. I was under the impression I can use it at any time during my hear. I got madder as the day went on because I could get anyone from finance to call me back. Finally someone called, nit from finance, at 4:30 pm. Service center is great but disappointed in the poor or lack of communication. More

always great service and the staff is the absolute best! Erica has been taking care of me for years, she’s the best!! Erica has been taking care of me for years, she’s the best!! More

Getting a hold of an actual person to talk to is near impossible. Communication is almost nonexistent. No loaners available for long repairs. impossible. Communication is almost nonexistent. No loaners available for long repairs. More

I have been coming here for many years, the service I receive is always good. receive is always good. More