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513 Reviews of Ken Ganley Kia Mentor - Service Center
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November 02, 2023
Service and advisor were good. Ken Ganley Kia now charges a 3% surcharge when paying with credit card. Greedy. At the price of repairs this just reinforces my position of not buyin Ken Ganley Kia now charges a 3% surcharge when paying with credit card. Greedy. At the price of repairs this just reinforces my position of not buying my next vehicle at this dealership. Thanks Ken Ganley-you greedy person. More
by Screenname
November 02, 2023
The service advisor is never available to take your call nor does he revert to any of the messages left, work never gets done on the promised timeline and do not hold themselves accountable for anything. nor does he revert to any of the messages left, work never gets done on the promised timeline and do not hold themselves accountable for anything. More
by thakkarvarun32
Employees Worked With
Zach Piotrowski, Michael Ross
November 02, 2023
This dealership is one of the best! They are friendly, helpful and willing to answer any questions! They are friendly, helpful and willing to answer any questions! More
by grammamelvin
November 02, 2023
Mick has been phenomenal but my car is still not running quite right. Hoping that it’s just getting used to the new parts that were just installed. quite right. Hoping that it’s just getting used to the new parts that were just installed. More
by Heather B.
Employees Worked With
Other Employees :
Rebecca and Shelly also always professional and nice to work with.
November 01, 2023
I had a warranty issue with my Stinger that another dealer tried to claim was not a problem. Ganley of Mentor diagnosed and fixed the problem as a warranty job dealer tried to claim was not a problem. Ganley of Mentor diagnosed and fixed the problem as a warranty job More
by J
Employees Worked With
November 01, 2023
Transparent, forthright, honest, and helpful. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. More
by bockner50
Employees Worked With
Other Employees :
Chelsey Padula, Zach Piotrowski, Michael Ross
October 31, 2023
I waited 2. 5 hours for my van air conditioner to be diagnosed to why it was not working again. I had it in 2 weeks before to fix the air conditioner and was char 5 hours for my van air conditioner to be diagnosed to why it was not working again. I had it in 2 weeks before to fix the air conditioner and was charged $500. Since I had been waiting so long I went out into the shop and waited 15 minutes for someone to help me. Apparently the person who was working for me was not around but my paperwork for my van was on the counter by his computer. I picked up my paperwork and took it over to another person to help me who explained what was wrong. This morning at 10am I called service to discuss what happened yesterday and about the entire air conditioner problem. I was told that a service manager would call me shortlly and now it’s 4pm and no one has returned my call. More
by lornalinke
Employees Worked With
Don’t remember name
October 26, 2023
Everyone is nice and Service department moves quickly and keeps you updated regularly on the progress keeps you updated regularly on the progress More
by Rserrano
Employees Worked With
October 23, 2023
Terrible customer service in the service department. I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. B I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. Brought back in and it was fixed, but once again I had to call over and over to get a response. More
by jkruger
Employees Worked With
