Ken Ganley Kia Mentor - Service Center

I appreciated NATE’s customer service skills on the phone an through my entire process. He got me right in, for my time of need. KYLE is also kind, I’ve worked with him twice now. an through my entire process. He got me right in, for my time of need. KYLE is also kind, I’ve worked with him twice now. More

I didn’t have an appointment but noticed a bulge in my tire and drive there. They got me right in and replaced the tire fast. tire and drive there. They got me right in and replaced the tire fast. More

I’m very grateful for this location even more grateful to have experienced the help of Erica in the parts dept and mick in services. They were consistent with updating me about my car. Erica was nothing shor have experienced the help of Erica in the parts dept and mick in services. They were consistent with updating me about my car. Erica was nothing short of amazing she was so kind and very understanding she handled this as if she was in my shoes. She made sure I understood everything going on and made sure I was in a rental car to make sure I still took care of my kids, thank you guys so much More

Fast reliable and friendly, scheduled an appointment for 1:30 car was done by 2:30. Had an oil change tires rotated and an alignment done. Car wash and a multi point inspection. 1:30 car was done by 2:30. Had an oil change tires rotated and an alignment done. Car wash and a multi point inspection. More

I took my daughter’s car in today to get a an oil change…no issues there. Got called to come pick it up. Got there and they cannot find the keys. Then they cannot find the car. Then they asked me change…no issues there. Got called to come pick it up. Got there and they cannot find the keys. Then they cannot find the car. Then they asked me if there was a handicap placard in the car…I said no. Then I get a text from my daughter saying she got a voicemail from an elderly man that he had her car. What???? They let a 90 year old man leave the dealership with a car that had a graduation tassel hanging from the rear view mirror…NOT a handicapped placard!!!! Then who I can only assume was the service manager…I assume because he never introduced himself…came up to apologize…and asked if there was anything he could do. I said not now but maybe in the future. He said what am I supposed to do…because an old man took your car?? WHAT???? At that point I wanted nothing to do with this individual. After a minute or so, he came back over with a little different attitude and offered to deliver the car to me…should I walk home??? Then I never saw him again. After 30 minutes the poor old man finally came back with my daughters car. I felt bad for him. Did he mention he was 90??? Shame on your service department for allowing this to happen. I’d love call back to make this right for me. But not from whoever that manager is. More

We had service on a car a few weeks ago and we were so satisfied with the level of service we received. Our technicians did a great job. The service manager Brian was extremely professional and very knowl satisfied with the level of service we received. Our technicians did a great job. The service manager Brian was extremely professional and very knowledgeable. Great customer service. More

ERICA HUGHES is the BEST, always helpful and honest about what needs to be corrected what needs to be corrected More

Very kind and knowledgeable professionals. They explained what my car needed in detail for me. They explained what my car needed in detail for me. More

Wonderful customer service. Zach was. So friendly,polite and knowledgeable. Loved that they also washed all the salt off my car. GOOD JOB!!! Zach was. So friendly,polite and knowledgeable. Loved that they also washed all the salt off my car. GOOD JOB!!! More

Erica at KenGanley in Mentor provided exceptional customer service. She answered every question I asked with professionalism. customer service. She answered every question I asked with professionalism. More