Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
507 Reviews of Ken Ganley Kia Mentor - Service Center
Sort by
January 15, 2025
I recently moved from Tucson, Az to the Cleveland, Ohionarea and ran into car troubles with my 2019 Kia Forte. Co workers at UH Lake West suggested Ken Ganley Kia. I was expecting the worse since the Ohionarea and ran into car troubles with my 2019 Kia Forte. Co workers at UH Lake West suggested Ken Ganley Kia. I was expecting the worse since the engine light was on, sporadically cutting off and idling rough. The service department, specifically Mick was very professional, through and quick to detect the problem..The cost as much less than i thought and I was giving a rundown of what I need to get worked on in the near future. So Proud of them. Definitely my spot for all my auto repairs andto recommend service. More
by Anthonywyoungsr
Employees Worked With
Other Employees :
Mick
December 30, 2024
Worked with Brian to ensure a few minor errors were all worked out. He was extremely responsive and made himself available every step of the way. worked out. He was extremely responsive and made himself available every step of the way. More
by Joe V
Employees Worked With
December 28, 2024
The service was great for oil change and recall. The service representative was professional and kind The service representative was professional and kind More
by Consatina Reddick
Employees Worked With
December 18, 2024
Service was great. My service rep got me in and out. He also did a good job at explaining another technical issue I was having that could not be fixed right now. My service rep got me in and out. He also did a good job at explaining another technical issue I was having that could not be fixed right now. More
by glkman16
Employees Worked With
December 17, 2024
Took my new Carnival in for its first oil change. Was told to give them 90 minutes, and they were finished in just about a hour. And they washed my MPV! Was told to give them 90 minutes, and they were finished in just about a hour. And they washed my MPV! More
by maryjogurry
Employees Worked With
December 02, 2024
You want be disappointed. All so kind and friendly.Outstanding customer service.Always our to go to.Thank you all. All so kind and friendly.Outstanding customer service.Always our to go to.Thank you all. More
by Gloria P
November 25, 2024
Very pleasant. On time. Keep us updated. No repairs done without our knowledge first. Will return On time. Keep us updated. No repairs done without our knowledge first. Will return More
by kimberlycottle3
November 14, 2024
This was my first time waiting at the Mentor KIA dealership for service. The atmosphere was pleasant and my Service Advisor Erica was great. Thank you. dealership for service. The atmosphere was pleasant and my Service Advisor Erica was great. Thank you. More
by rhondad9367
Employees Worked With
November 14, 2024
Kyle Eddy is amazing, he took the time to make sure my problem was taking care of. My car had an on going problem but Kyle never gave up until the issue was resolved. If it wasn't for Kyle and his dedic problem was taking care of. My car had an on going problem but Kyle never gave up until the issue was resolved. If it wasn't for Kyle and his dedication I probably would have went somewhere else. I tell everyone that says they are going to Kia. Make sure you ask for Kyle.. More
by smallmamma65
