Ken Ganley Nissan Mayfield

The people at Ganley Nissan were very friendly and determined to make a deal for me, which they did. I turned in my Elantra from Bedford Hyundai and got an Altima, which is a class higher! I feel that determined to make a deal for me, which they did. I turned in my Elantra from Bedford Hyundai and got an Altima, which is a class higher! I feel that Bedord Hyundai didn’t really try to make a deal for me, Ganley Nissan did. Thank you Bobby Bray and Dave for making it happen! More

Andrew Naylor was professional and very patient answering questions and demonstrating parts of new car I was not familiar with. The manager was super helpful and both made it a very pleasurable experience. questions and demonstrating parts of new car I was not familiar with. The manager was super helpful and both made it a very pleasurable experience. More

Bobby Bray is the man. He worked with me until we got everything to my liking., and I left with a brand new vehicle. He worked with me until we got everything to my liking., and I left with a brand new vehicle. More

We visited two times before purchasing a vehicle and both times we treated extremely well. Russ was our salesman and was very knowledgeable. times we treated extremely well. Russ was our salesman and was very knowledgeable. More

Bobby my sales person is unbelievable. Straight forward, intelligent salesman true pro. I would recommend him to anybody.He is that good. Serviced department excellent communications, Straight forward, intelligent salesman true pro. I would recommend him to anybody.He is that good. Serviced department excellent communications, fast friendly service, by far the best service experience ever. They made a few changes of personal I highly recommend this service facility. More

Sales representative worked very hard to make sure I was satisfied with my purchase, it took me a couple days to get used to the new color but I’m a happy camper. satisfied with my purchase, it took me a couple days to get used to the new color but I’m a happy camper. More

I was just at the Ken Ganley Nissan in Mayfield Heights and had the worst experience I've ever had in a dealership. I had called ahead earlier in the week and spoke with Brian, a salesperson, and asked if and had the worst experience I've ever had in a dealership. I had called ahead earlier in the week and spoke with Brian, a salesperson, and asked if they could bring a car from the Ken Ganley Nissan in Medina up here since I live nearby. He said that he could and that if they brought it up on Saturday, they could keep it until Monday and then take it back to Medina. I agreed to see it then. When I got there, the car was waiting and looked great. I test drove it and loved the car and started on the paperwork. Unfortunately for me, I had mistakenly figured the wrong "out the door" number and I was off by about $2500. I still wanted the car, so we moved forward. I asked for a little money off since the windows had a tint that was significantly below the legal limit and would have to be removed to be legal. The manager, David, came over and said that he could only take $200 off. This left us at $25592.12. I asked for $92.12 more off to make it an even number and he refused and acted as if I would be taking food from his table if he did that. I deliberated about it but I wanted the car so I accepted it without the additional discount. As I was signing the paperwork, they told me that the car had no warranty and was "As Is". I told them that there was paperwork in the glove box that said that there was a dealer's warranty for 3000 miles or 90 days. They disagreed. We walked over to where they were cleaning the car and found the paperwork that showed there was a warranty. Brian, the salesman, and I took that to the manager, David, to show him and he crumpled it up in front of me and said that the warranty was not valid here. I asked why not, and he said that he bought the car from Ken Ganley Nissan Medina and that it was his car now and the warranty was not valid. I asked how that was since they were both Ken Ganley Nissan and he said it was just his car. To make matters worse, he was very rude and condescending the entire time. The other employees were looking at the floor and straight ahead and appeared to be very uncomfortable. I asked David if I should have bought the car in Medina to get the better deal and he asked me why I came there instead. He had already been told that I live near Mayfield Heights. At no point did anyone say, before they brought the car up, that this would void a warranty and give them less movement on the price. I would have driven to Medina with that information. The entire process was awful, except for Brian, not the most helpful, and Russ (finance guy), who was very nice and understanding. Not only will I never go back to any Ken Ganley dealership, I will actively encourage people to stay away from them. As I told this to David he said that was ok, they have a lot of positive reviews so it won't matter. As I was leaving he mumbled something to me and I assume that it was not positive, because he denied ever saying anything. Extremely unprofessional in a sales oriented business. Not to mention it took 4 hours to get through it all. More

I was pleasantly surprised how well my visit and purchase of the Pathfinder turned out. Bobby, Maranda and Dave were professional and I enjoyed working with them. I recommend them to anyone looking for a car of the Pathfinder turned out. Bobby, Maranda and Dave were professional and I enjoyed working with them. I recommend them to anyone looking for a car. Thank you. More

Fast and efficient service ! Meet and Greet on arrival and keep me informed about the service procedures with the best estimated costs ! Highly recommended AAA+++ Meet and Greet on arrival and keep me informed about the service procedures with the best estimated costs ! Highly recommended AAA+++ More