Ken Ganley Subaru Bedford
Bedford, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Always welcoming! Kevin was so wonderful. He worked hard to find me the car I wanted. He explained everything so well Kevin was so wonderful. He worked hard to find me the car I wanted. He explained everything so well More
I am extremely disappointed with my experience at Bedford Subaru. I brought my vehicle in for service and it remained at the dealership for approximately six weeks. During that time, communication was poo Subaru. I brought my vehicle in for service and it remained at the dealership for approximately six weeks. During that time, communication was poor, updates were limited, and I was left without clear answers regarding the status of my vehicle. What made the situation even more frustrating was that when I finally received the vehicle back, I discovered damage that was not present before it was left in the dealership's care. I raised my concerns, but instead of taking ownership and working toward a resolution, my multiple phone calls and emails have not been returned. As a customer, I understand that repairs can sometimes take longer than expected. However, I expect transparency, accountability, and respect throughout the process. Leaving a vehicle at a dealership for over a month and then having to deal with potential damage issues afterward is simply unacceptable. The entire experience caused unnecessary stress, inconvenience, and a significant loss of confidence in the dealership. I chose Subaru because of its reputation for customer service and reliability, but this experience fell far short of those expectations. I hope Bedford Subaru takes this feedback seriously and reviews its communication practices, vehicle handling procedures, and customer service standards so that other customers do not have to go through a similar experience. More
Kevin was awesome, friendly guy who is very open and honest about what you’re looking at. Clearly wants what’s best for you as the purchaser and not just the company. honest about what you’re looking at. Clearly wants what’s best for you as the purchaser and not just the company. More
My experience with this dealership was very good. In particular, my salesperson, Gabe Byrd, was authentic, knowledgeable, and personable - by far the best salesperson I’ve ever had in the 50 years t In particular, my salesperson, Gabe Byrd, was authentic, knowledgeable, and personable - by far the best salesperson I’ve ever had in the 50 years that I’ve been buying cars. From my experience working with Gabe, I was predisposed to feeling good about the rest of the purchasing process, and the dealership met my high expectations. More
I like the dealership overall. I had dealings with.Tahir and left with a less than desirable feeling afterwards— I had questions for him and felt that his answers were just made up I had dealings with.Tahir and left with a less than desirable feeling afterwards— I had questions for him and felt that his answers were just made up More
This is a nice dealership it’s clean and people are for the most part friendly. I’ve now leased four vehicles and have little issues the most part friendly. I’ve now leased four vehicles and have little issues More
Subaru will always have my heart and Ken Ganley made it easy! Kevin was 10/10! Went in hoping for a car and walked out leasing my dream car! As a first time leasing experience, I felt taken care of and tru easy! Kevin was 10/10! Went in hoping for a car and walked out leasing my dream car! As a first time leasing experience, I felt taken care of and trusted the team to take care of me. More
Staff was courteous. Knowledgeable and very helpful in selecting the purchase of a new vehicle. They made the process quick and easy and overall a very positive experienc Knowledgeable and very helpful in selecting the purchase of a new vehicle. They made the process quick and easy and overall a very positive experience. More
Kevin was a pleasure to work with. No pressure and not pushy at all, but he knows his stuff and gets the job done. His communication was excellent. Made the whole process of buying my No pressure and not pushy at all, but he knows his stuff and gets the job done. His communication was excellent. Made the whole process of buying my daughter her first car super easy. More
From the moment we walked in the door the entire staff was friendly and helpful. Kevin has already proved to be a sincere, transparent salesman with our best interest at heart. We are looking forward to was friendly and helpful. Kevin has already proved to be a sincere, transparent salesman with our best interest at heart. We are looking forward to a Subaru relationship in the years to come. More



