Ken Ganley Subaru Wickliffe

AMAZING CUSTOMER SERVICE I’m so happy my first car buying experience was with Hanna! Buying process can be an emotional roller coaster but it’s great that Hanna is very patien I’m so happy my first car buying experience was with Hanna! Buying process can be an emotional roller coaster but it’s great that Hanna is very patient/level headed to reassure you when you have questions/concerns. Not only was she quick to respond to me but accommodated my last minute travel plans for me to pick up my Forester with a few hours notice than originally planned! Thank you Hanna & Ganley Subaru Wiffcliffe! I love my new car! More

Friendly Staff Thank you, Brad! Having heard about you from our daughter, Bethany Tackett, about the service and help she received, we came to the dealership to 'tes Thank you, Brad! Having heard about you from our daughter, Bethany Tackett, about the service and help she received, we came to the dealership to 'test drive' a used vehicle, That Friday evening, Brad Lunar took us for a test drive and then patiently answered all our questions and helped us see that lease payments on a brand new vehicle were also a possible good option to consider. Brad quickly moved the deal along and then stayed after everyone was gone to make sure we got an overview 'tour' of our new Forester. This was extra helpful as all the safety measures made the learning curve a little steeper than I had imagined! I have had my new Subaru for a month now and we've had some typical "lake effect" incidents during that time. I am very happy with the way this Forester handles and enjoy the 'hands free' features for my cell phone. There was a slight problem initially getting the steering wheel audio controls to work, but that was remedied the following week by the friendly service department. Thanks to everyone at Ganley for working with us to make this possible, but special thanks to Brad as he has called to check in a couple of times during the month to make sure that all is well. I will definitely recommend the dealership (and Brad Lunar) to my friends! More

Chris returns calls promptly when I have a question! He knows the ins and out of the vehicle. He's a pleasure to work with knows the ins and out of the vehicle. He's a pleasure to work with More

No pressure Working with Brad was easy and pressure free. I almost felt like kicking back and having a cold one with him. Typically spending that amount of money Working with Brad was easy and pressure free. I almost felt like kicking back and having a cold one with him. Typically spending that amount of money is stressful, Brad could of not made the process any easier for a guy like myself. More

Wonderful The staff from service to the GM of the dealership are just wonderful people. They didn't try to sell me anything I didn't need or want. They listened The staff from service to the GM of the dealership are just wonderful people. They didn't try to sell me anything I didn't need or want. They listened to me on what I wanted to buy. This is my 3rd vehicle from Subaru east and I am sure it won't be the last. More

Exquisite care in our car purchase Brad Lunar was outstanding throughout the whole process. He made the details so simple. Special thanks to Finance Manager, Mike Swansinger. All the be Brad Lunar was outstanding throughout the whole process. He made the details so simple. Special thanks to Finance Manager, Mike Swansinger. All the beast care! More

Very informative! Ashley picked the perfect car for me to test drive. It was exactly what I wanted in my next car. The Ganley Subaru team work diligently to work out fi Ashley picked the perfect car for me to test drive. It was exactly what I wanted in my next car. The Ganley Subaru team work diligently to work out financing and Ashley continued to keep my best interests in mind. Although we were there for six hours, Ashley made sure I was okay and continued to ask if I needed anything while waiting. Great customer service and personable interactions! I was very concerned about costs accumulating but Jim in finance answered ALL of my questions (even the uncomfortable ones). Because of this I feel very comfortable with my purchase and future payments. There were no aggressive sales pitches. Instead, it was (seemingly) genuine interactions. This is our first of many Subarus to come! Thank you Ganley Subaru East! More