Ken Ganley Subaru Wickliffe

Excellent service We were helped very quickly. Service was finished quickly and we were on our way. Jason was courteous and helpful. We were impressed with the waiting We were helped very quickly. Service was finished quickly and we were on our way. Jason was courteous and helpful. We were impressed with the waiting room and what is available as we waited. More

Key not opening doors consistently Obviously they do not stock blank keys. It took about an hour for them to tell me they had to order a new transistor for my key for the 2018 Forest Obviously they do not stock blank keys. It took about an hour for them to tell me they had to order a new transistor for my key for the 2018 Forester. That meant another 42 miles on the lease car and another appointment for a key failure. More

Outstanding dealership truely focused on customer service Ganley East went above and beyond to find me the exact car I couldn't find at any other dealer. I was looking for a white WRX cvt and after contacting Ganley East went above and beyond to find me the exact car I couldn't find at any other dealer. I was looking for a white WRX cvt and after contacting many dealerships within a 200 mile radius with no success, Mike Kaminski and Jim Santa Maria were able to find me a car that was due into port in just about seven days. They explained to me that this is what called a re route. Which means that car was destined for another dealership and they intercepted it and were able to put the exact same options on the car as though I ordered the car. These two men are truly exceptional going above and beyond any customer's needs. Both the acquisition process and the delivery and sale of the car to me were one of the most enjoyable car buying experiences I have ever been through , considering the number of cars I have purchased in my lifetime. I very strongly recommend this dealership to anyone who is looking for a great deal and exceptional customer service and treatment. More

30K Service I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire ro I brought my 2014 STI in for the 30,000 mile maintenance service. I was able to pick the services I wanted and eliminate the ones not desired (tire rotation, air filters). The estimated wait time was 100% correct. The estimated price was 100% correct. The staff is friendly and the waiting room is comfortable. More

Excellent service! Brad Lunar spoke to me like an old friend. He made sure I understood all the features of my car before I left the dealership. Brad Lunar spoke to me like an old friend. He made sure I understood all the features of my car before I left the dealership. More

Very Good Experience Brad Lunar and the team were attentive, helpful and professional. Everyone was very friendly and wanted to make sure all our questions were answered. Brad Lunar and the team were attentive, helpful and professional. Everyone was very friendly and wanted to make sure all our questions were answered. Their attention to detail was amazing. More

In and out in an hour with no appointment After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediat After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediately without an appointment. I used one of my free tire rotation coupons from my recent tire replacement, and was back on the road with a newly installed battery and rotated tires in less than an hour. More

Wonderful Gino is more than a 5 star. He was fantastic, I will send my friends and family to him. My son came with me and end up buying the same car. Gino is more than a 5 star. He was fantastic, I will send my friends and family to him. My son came with me and end up buying the same car. More

Helping mom buy a car. I went out with my mom to help her look for a new car. Gino Palombo and the staff at Ganley Subaru East were very helpful and kind. Gino helped my mom I went out with my mom to help her look for a new car. Gino Palombo and the staff at Ganley Subaru East were very helpful and kind. Gino helped my mom decide on what car would be best for her and in the process his knowledge helped me decide I wanted a new car aswell. More

unsatisfaction Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am Rough idle, hesitation on take off was not fixed, unable to find cause after 2 hours, left had 2 go to work. Got there at 7;30am More