Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,263 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,263 reviews
September 16, 2017
Terrible Experience No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do what I asked. I WAS waiting for additionso follow-up as more woek needs to be done, but they won't see another penny. I'll be sure to tell everyone I know of their lack of professionalism. Night and day from the service I received there previously. More
by Tlb19
Employees Worked With
Giovanni Casella
September 06, 2017
Good experience Very helpful and informative. willing to find information for us. My only complaint would be the finance meeting everything was gone through too fast Very helpful and informative. willing to find information for us. My only complaint would be the finance meeting everything was gone through too fast I did not feel I had time to digest all the information. More
by barb628
Employees Worked With
Candi Brooks
August 30, 2017
Buying a Car Was Never So Easy We went out wanting to see the Suburu - view for ourselves what the Suburu has to offer that other cars do not have. We were certainly amazed when a We went out wanting to see the Suburu - view for ourselves what the Suburu has to offer that other cars do not have. We were certainly amazed when a couple hours later we were driving an Outback home. The whole experience was wonderful from start to finish. Could not ask for better treatment. More
by Satisfiedbob
Employees Worked With
August 29, 2017
Dishonest dealership The dealership provided me the final cost for the vehicle. The final cost (included tax and all document fees) was emailed and talked on the phone. The dealership provided me the final cost for the vehicle. The final cost (included tax and all document fees) was emailed and talked on the phone. It waste me about four hours for the trip. The hours on driving and one hour in the dealership. After test drive the vehicle and ready to sing the paper. The final price is $1000 more than the final price was communicated. They are not honest persons and trick customer to the dealership. Don't expect what they will keep their words. More
by Mike
August 25, 2017
Outback Brad was great to deal with! He spent a lot of time with us and got us a great deal. We love our new family car! Brad was great to deal with! He spent a lot of time with us and got us a great deal. We love our new family car! More
by Jcawneen
Employees Worked With
August 22, 2017
Fab car Fab Sales Rep Candi Brooks helped me pick out my new car. She was very knowledgeable about the products Subaru had to offer and made my decision to purchase the Su Candi Brooks helped me pick out my new car. She was very knowledgeable about the products Subaru had to offer and made my decision to purchase the Subaru Imprezza very easy. After making my selection, she carefully explained everything I needed to know to operate the vehicle. She was kind, patient and very helpful. I would recommend her to anyone interested in a new Subaru! More
by YURIKO GILBERTSON
Employees Worked With
Candi Brooks
August 19, 2017
A Very Pleasant Experience The dealership is family friendly and pet friendly. I was given a tour and introduced to the service manager and the parts manager even before I purc The dealership is family friendly and pet friendly. I was given a tour and introduced to the service manager and the parts manager even before I purchased my car. More
by Carl
August 17, 2017
Great car buying experience! Brad was amazing to work with and helped find me the exact car I wanted even though it meant they had to send a driver several hours away to pick it u Brad was amazing to work with and helped find me the exact car I wanted even though it meant they had to send a driver several hours away to pick it up. Brad was very knowledgeable about Subaru brand and was good at keeping me updated during the process. More
by JFen
Employees Worked With
August 17, 2017
Great experience and great salesman! Very pleasant experience. Brad was very knowledagble with the Crosstrex. Brad was professional and easy to talk to. This is the first Subaru we have p Very pleasant experience. Brad was very knowledagble with the Crosstrex. Brad was professional and easy to talk to. This is the first Subaru we have purchased and so far I am impressed. The car is for my daughter and she is thrilled. Very impressed with the dealership. More
by CMDugas
Employees Worked With
August 15, 2017
Above and Beyond Everyone who I encountered at Ganley Subaru East is friendly, knowledgeable, and unintimidating. However, Brad Lunar exemplifies what it means to prov Everyone who I encountered at Ganley Subaru East is friendly, knowledgeable, and unintimidating. However, Brad Lunar exemplifies what it means to provide truly excellent customer service. Brad treats his "customers" more like family and friends. He listens to your concerns, is respectful of your budget, and uses this information to find the perfect car for you! He does everything in his power to ensure that you are happy with your car and truly cares that you have an excellent Subaru experience. What's more, he makes himself available at any point in the decision-making process to answer questions, and even after you drive off the lot, checking in to make sure you are completely satisfied with every aspect of the leasing or buying process. Brad's honest approach along with his knowledge of the vehicles make him an outstanding salesperson- the best I've had the opportunity to come in contact with- in ANY industry. I cannot recommend this dealership and Brad enough!! More
by Leah
