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Ken Ganley Toyota Pittsburgh

Pleasant Hills, PA

Overview
Employees
Reviews
Vehicles
4.7
2,698 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Toyota. Whether you come in for a new or pre-owned Toyota, to have your vehicle serviced or to arrange financing, we are committed to providing a Toyota experience that keeps you coming back.
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1110 Clairton Boulevard

Pleasant Hills, PA

15236

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Showing 2,698 reviews

March 09, 2023

The truck was not in good shape. ,.But the salesmen told me over the phone that it was. I drove over 420 miles their and back. More

by WOLLY4260
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jamie McNamara
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Mar 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

We want to again sincerely apologize for the lack of transparency in dealing with this transaction. In hindsight we should have sent a video walkaround of the vehicle detailing any and all flaws with the pre-owned truck. I know reimbursing you for gas didn't change things. We appreciate the opportunity to get better and the last thing we ever want o do is waste anyone's time, we understand how precious it is.

March 08, 2023

All invoked were very nice and helpful. Also got car inspired at the same time. More

by CARNEY402
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Mar 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 08, 2023

I had great pleasure in purchasing a vehicle through Ken Ganley Toyota Pittsburgh with friendly salesman Gary Fritch and staff. They were very courteous, professional and caring to your needs. This is the 2 More

by RTOTH0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Fritch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Pestino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Mar 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thanks for your feedback on your recent visit to Ken Ganley Toyota Pittsburgh. It's great to hear that Gary and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

March 04, 2023

Salesman said low interest rate to bring me in. No discount off sticker, high fees, no discounted interest rate on the car I bought. $500 lower than agreed to offer on my Sienna. And, I think the l More

by DKT599495
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doug Hirsh
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are so sorry your experience was unsatisfactory. Unfortunately there was/is no Incentivized rate from the manufacturer on that specific model. We are aware that another dealer offered more for your trade in and could not locate the care you were looking for but we held up our agreed upon deal from the week before. Being as though it is a new vehicle if you feel there is damage please bring it in to our service department we will give it another inspection. We aim to provide the very best experience for every client every time. We would like the opportunity to sit and discuss your visit to correct any misunderstandings and to show you we are here for you for the life of your ownership of the vehicle!

Mar 12, 2023 -

DKT599495 responded

Then the salesman should have said that prior to my making a trip from Washington, Pa. and not used good interest rates as a come on. I could have kept my order at the South Hills dealer. There was no trade in deal from the week before. You didn’t see my trade until the day I purchased. Also, I told the salesman another $500 for my trade and we had a deal. I never saw that additional $500, even after I had to bring a death certificate back on Monday and the finance person was supposed to “look into” it. Never heard a word. I even questioned the monthly payment because according to the calculator on Toyota’s web site, at a higher interest rate than I got, monthly payment was $100 less than what you gave me. Then, I had to make a third trip from Washington because your finance person did not obtain appropriate signatures on my “already sold” trade title. All in all, you took advantage of an older, single, disabled woman who needed a new car.

March 03, 2023

Every one from sales person to service are so nice and friendly. They are willing to answer any and all questions. Gary is nice to deal with. More

by NZLINDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

March 02, 2023

Jamie was awesome he was very professional. best vehicle experience I've ever had .will absolutely be doing business with him again. More

by Todd Driggers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Muldoon, Jamie McNamara
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Mar 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Todd, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jamie delivered such a great experience!

March 01, 2023

Very friendly staff employees always be very kindness whenever possible always give respect and take responsibility More

by rincklethapa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danilo Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

March 01, 2023

Very pleased with my used vehicle from Ken Ganley Toyota. Scott has always taken care of me when it comes to my vehicles. Ken Ganley Toyota and Scott always go above and beyond to guarantee their customers s More

by Shemp22883
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad Scott is always able to help, and we hope to see you again!

February 28, 2023

Scott is the most thorough & friendly salesman. Great personality & just makes you feel like you have been friends for years!!! The process was flawless and easy! Everyone was friendly. Scott ma More

by jmassie0324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to write this fantastic five-star review. Our customers are our top priority and your feedback is greatly appreciated. We look forward to sharing your fabulous feedback with Scott and our crew. Congratulations on your new car! All of us at Ken Ganley Toyota Pittsburgh are glad to have you as a customer.

February 27, 2023

Professional, helpful and knowledgeable. Made buying a new electric car and setting up the apps a seamless process. Highly recommend Jamie. More

by Kathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Muldoon, Jamie McNamara
Report | Print
Feb 28, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jamie here at Ken Ganley Toyota Pittsburgh. Congratulations on your new vehicle, Kathy.

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