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Ken Ganley Toyota Pittsburgh

Pleasant Hills, PA

Overview
Employees
Reviews
Vehicles
4.7
2,057 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Toyota. Whether you come in for a new or pre-owned Toyota, to have your vehicle serviced or to arrange financing, we are committed to providing a Toyota experience that keeps you coming back.
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1110 Clairton Boulevard

Pleasant Hills, PA

15236

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Showing 2,057 reviews

October 27, 2023

Everyone involved were helpful and up front; probably the best experience I've had in buying a car in the past 20 years. More

by PV0080
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Pestino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cortney Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Oct 30, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as one of our valued customers for many more years to come!

Helpful
October 27, 2023

Everyone was great. It was a no pressure experience. I had no idea what I wanted when I strolled in the door. Cortney was very helpful and patient with me. So far so More

by HOPEANDME1
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cortney Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad Cortney was able to help, and we hope to see you again!

Helpful
October 26, 2023

Lisa was very rude and condescending and then after I left and did the research she told me to do, I found out she LIED to me. I have the entire article that I found online to back up that she lied. NO More

by JEFF.OSINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2023 -

Ken Ganley Toyota Pittsburgh responded

Mr. Osinski We are very alarmed to hear that this was you experience. We aim for and almost always attain the highest level of satisfaction so sincerely from the bottom of our heart we apologize that this is how you feel. Our service Director reached out via email and voicemail today. We would like to get in touch and and hear more of your story and find out how we can not only grow from this but help you in your situation. Thank You KG Toyota

Helpful
October 25, 2023

I had a great experience at Ken ganley with Slade and Shaun at the helm More

by RICK.ONDER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Oct 26, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team, Rick. We're glad to hear that Shaun and Slade delivered such a great experience!

Helpful
October 25, 2023

After a few frustrating experiences with another dealership, Slade made sure I had everything I wanted on my vehicle and was efficient in his solutions. I appreciate that he made sure I had the exa More

by ALISSAFREESE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Ken Ganley Toyota Pittsburgh responded

Alissa, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jared and Slade can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
October 24, 2023

very nice place, nice people, and great service. What more can you ask for!!!!! Got to see some new cars, good change sense the covid nightmare. More

by SUTTONS845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Sutton
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Oct 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve and Eric, and we look forward to working with you again.

Helpful
October 24, 2023

From the time I walked in the door until I drove away in my new Rav 4 a few weeks later, I was treated with honest and respect. As a single woman I sincerely appreciate that. And I LOVE my new Rav! More

by momoftheboys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Oct 25, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

Helpful
October 24, 2023

Service dept is awesome. I always bring my cars here and have never had a problem. More

by clarad2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Ken Ganley Toyota Pittsburgh responded

Clara, Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
October 23, 2023

Took car un for yearly service. Saw the dealership called, but no one left a message. Had to call back twice. Service couldn't find my paperwork said Lisa might have it. They hung u More

by Jagette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy at service desk
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Oct 25, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (412) 469-3000 so we can work towards a resolution. We look forward to hearing from you.

Helpful
October 23, 2023

Should have given me a second set of keys for my car out of courtesy More

by KASAVARINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Van Grieken
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 25, 2023 -

KASAVARINO responded

After giving them a beautiful Cadillac as a trade , they should have made me a second key. They said that it would cost us $450. That should have been part of our deal!! We paid over $22,000 and CARFAX said that it’s worth is 16,000. My Caddie had many more luxuries that this one does not!

Oct 25, 2023 -

KASAVARINO responded

After trading in my Cadillac and only going up one year, I think that we overpaid, because CARFAX has this car listed As 16,300. Then they should have just ordered me a new key, rather than telling me we have to pay $450. Not a Great way to make your customers happy!!

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