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Ken Ganley Volkswagen Bedford
Bedford, OH
1,133 Reviews
Ken Ganley Volkswagen Bedford serving Cleveland, Bedford, Mayfield Heights, Hudson OH, and Beachwood is proud to be an automotive leader in our community. Since opening our doors, Ken Ganley Bedford Imports has maintained a solid commitment to you, our customers, offering a wide selection of Volkswagen vehicles and great customer service!
Whether you are in the market to purchase a new Volkswagen Passat, Jetta, Golf, Beetle, Tiguan, Atlas or Arteon. We also offer a great selection of pre-owned vehicles and finance options, we'll help you find a car loan that works for you! Even if you are a first time car buyer, you can trust that Ken Ganley Volkswagen Bedford will get you into the automobile of your choice.
Ken Ganley Volkswagen Bedford's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at 888-744-8037 if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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January 23, 2016
Appalling customer service Ganley Motors January 20, 2016 On September 29, 2015 I purchased a 2014 Jeep Compass from your company for $18,500. I traded in a 2012 Subaru Impr Ganley Motors January 20, 2016 On September 29, 2015 I purchased a 2014 Jeep Compass from your company for $18,500. I traded in a 2012 Subaru Impreza. The cost with trade-in was $21,227.00. Included in my cost was a JMA Protection for $684. I was told that since I had so many damages on my car I should purchase it. JMA Protection is worthless for it only covers dents the size of a credit card, and not for scratches. I asked to have the cost of it taken off my payment, they say it is in process. I looked at the Compass car's features before purchase it listed: Four wheel drive capabilities. I took this to mean it was a 4 wheel drive car. I looked in the manual and is said the same thing. The listing said FWD, which I took to mean four wheel drive. On January 10, 2016 the first real snow, I tried 4 times to get up my drive and slid into the side of one of the 8 foot stone walls that surround both sides of my steep, 45 degree angle going up driveway. It left scratches on the right side of the car. Mr. Henry came out to my house to verify the looks of my drive and said it was treacherous. On January 11, 2016 I called your salesman Lloyd Henry and said something is drastically wrong with the four wheeldrive on the Compass, it doesn't work. I need to have a real four wheel drive. I went out to look at a Jeep Wrangler Sport 2012, at Deacons and the price for it would have been, if I put down $2000, $490. per month with my trade-in. While there, the salesperson said you don't have a four wheel drive, you have a front wheel drive. I was horrified. On January 12, 2016 I called Lloyd again and said I need another car you sold me a car that isn't four wheel drive. He put me thru Mr. Major Harrison. I told him the whole story, he said not to worry the company would make it all right. I asked if he could get the Jeep Wrangler from Deacons he said he would surely try. He told me he would look into selling me a 2016 Fiat with all-wheel drive, he thought that he could put together a good deal. He would call as soon as he had information. On January 13, 14 and 15 I called him at least 2 to 3 times a day and left messages on his phone or with his assistant, There were no return calls at all. The same with Mr. Henry. January 17, 18, The dealer was closed/or the two men were not there. January 19, 2016 Found that Mr. Harrison was out of town till the 21st. Mr. Henry said he would bring a Fiat model car out to my house to see if it worked in my drive. He said he would be here at 1:00. At 2:00 I called him and he had not left and said I would be NOT be able to buy any Fiat with the features I wanted. We discussed other options and he said I should just wait till Mr. Harrison gets back on Thursday. He promised to call by back by 11. He was sure I would have information by then. He did not call. After 3 more days of waiting I went to Honda and bought a Honda CRV-X I am 81 years old and I have not been able to leave my house since January 11, 2015, I have More
by ohrosemaria
Employees Worked With
Lloyd Henry, Major Harrison
January 22, 2016
Another great leasing experience! Between my husband and I, we have now leased three VWs from Ganley VW of Bedford. Each time we have worked with Joe Walker, and each time we have bee Between my husband and I, we have now leased three VWs from Ganley VW of Bedford. Each time we have worked with Joe Walker, and each time we have been more than pleased. With my most recent lease, I had 11 months left and was very close to being over on mileage. Joe helped get me into a new lease with more upgrades and miles for nearly the same price. He made the process incredibly quick and easy. Joe even went out of his way to get the exact car I wanted from a sister dealership. We highly recommend Joe and will be leasing/buying cars from him for years to come! More
by hsmolinski
Employees Worked With
January 08, 2016
Excellent sales experience Despite ultimately purchasing a different brand car, I felt it would be unfair to not rate the excellent service that Joe Walker provided to me and my Despite ultimately purchasing a different brand car, I felt it would be unfair to not rate the excellent service that Joe Walker provided to me and my wife during our search for a new vehicle. He spent well over an hour with us sharing his knowledge, information and going over the various features and details of the car we were looking at. He left no question unanswered and was extremely polite, courteous and not pushy in any way. The numbers he gave us were very reasonable and overall provided one of the best car sales experiences we've encountered. In the end my wife liked another car better and that's the only reason we didn't purchase from here. I'd have absolutely no problem sending anyone looking for a VW, Subaru or Fiat to Joe. More
by frd2112
Employees Worked With
January 08, 2016
Point, Click, Sign, Drive I have been looking for a car for half a year. Was concerned about having two car loans, but I saw the car I wanted online. I contacted other dealer I have been looking for a car for half a year. Was concerned about having two car loans, but I saw the car I wanted online. I contacted other dealers, explained my situation, and was given the "cold shoulder". Joseph was more concerned about how my day was than car sales when we spoke. He cared about me and called just to check on me before I even showed signs of buying. My hefty schedule made it difficult to come in, so he sent everything electronically and safely. A few hours later, I was pleasantly surprised to find him getting the keys for me to drive away! I feel like their only customer when I walk in and appreciate the warm, family, diverse, atmosphere. YOU WANT THEIR HELP! More
by rlanier
January 05, 2016
Joe Got Me My First Car! Joe Walker helped get me into my first car!! I have always had hand me down cars from family members and never felt like what I was driving matched my Joe Walker helped get me into my first car!! I have always had hand me down cars from family members and never felt like what I was driving matched my personality, style, or driving needs. Joe quickly assessed my every car request and desire to quickly get me into my perfect fit - a New 2016 Tiguan. As a PhD student at CWRU, my main concern was being able to afford a new car lease on my stipend salary. Joe and the financing department at Ganley VW of Bedford worked closely with me to stay within budget and not sacrifice on what I need driving around the roads of Cleveland in the winter! I can't say enough great things about my car shopping and buying experience with Joe Walker at the team at Ganley VW of Bedford! More
by DanielleSabo
Employees Worked With
January 05, 2016
Joe Walker is the best We came back to Ganley VW of Bedford to get our second Volkswagen because of Joe and his excellent staff! bAs expected, he made the process simple and We came back to Ganley VW of Bedford to get our second Volkswagen because of Joe and his excellent staff! bAs expected, he made the process simple and efficient, and got us the car and deal we wanted. They are hands down the greatest VW dealer in town! More
by vwstevie
December 31, 2015
Great usedcar buying experience We worked with Lloyd Henry - he was phenomenal - helped us every step of the way. Very helpful - would buy from him again!! He truly went the extra m We worked with Lloyd Henry - he was phenomenal - helped us every step of the way. Very helpful - would buy from him again!! He truly went the extra mile. More
by Fam6
Employees Worked With
Lloyd Henry
December 17, 2015
Wonderful Experience As a recent college grad I was recommended to check out Ganley Volkswagen of Bedford and ask for Joe Walker. Right away Joe knew the perfect car for m As a recent college grad I was recommended to check out Ganley Volkswagen of Bedford and ask for Joe Walker. Right away Joe knew the perfect car for me and he was dead on. Ganley Volkswagen offers a great college grad program and the process of putting me in a new car was fast and easy. If anyone if looking for a new car I HIGHLY recommend heading to Ganley Volkswagen of Bedford and asking for Joe Walker. More
by Cory Jeziorski
Employees Worked With
December 16, 2015
Ganley Volkswagen of Bedford Joe was a great help in picking out my new car. Joe was very patient and excited to show me different vehicles and features. All in all the experience Joe was a great help in picking out my new car. Joe was very patient and excited to show me different vehicles and features. All in all the experience at the dealership was great, they were very patient with me and seemed genuienly honest and excited about their cars. More
by carmansam
Employees Worked With
December 11, 2015
Excellent Customer Service Lloyd provided great service. Explained details that some sales representatives would not have taken time to explain. I thank Him very much for being Lloyd provided great service. Explained details that some sales representatives would not have taken time to explain. I thank Him very much for being like family. More
by vahnumber
Employees Worked With
Lloyd Henry
