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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,778 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,778 reviews

November 03, 2020

Great place to buy a car. Great bunch of people. A huge variety of cars to choose from. The employees go beyond what is expected of them. More

by QTPie281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Loesch, Joshua Vanderhoof, Todd Meek
Nov 04, 2020 -

Ken Ganley Westside Imports responded

Thank you for your review of our staff and your excellent car buying experience! We want to thank you again for your business and we hope to see you again in our service department. -Ganley Westside Imports

November 03, 2020

Heather was amazing to work with! Very informative and extremely nice. She called me almost immediately upon showing interest and followed through to the absolute end. Would have never purchased from th More

by jimhearn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Maxson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather LaBay
Nov 04, 2020 -

Ken Ganley Westside Imports responded

Jim, Thank you for purchasing from Ganley Westside Imports. We appreciate the opportunity to earn your business, and are happy that your experience with Heather was a positive one. Thank you, as well, for your kind review. Please do not hesitate to contact us with any questions or concerns. We look forward to working with you again in the future. -Ganley Westside Imports

November 03, 2020

I did not hesitate to return to Ganley to purchase my second Outback. I have been very pleased with the quality of my first vehicle as well as the outstanding follow-up service I received. More

by CALLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Imbrogno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Olesen
Nov 04, 2020 -

Ken Ganley Westside Imports responded

We are happy to hear you were so pleased with your purchasing experience here with us at Ganley Westside Subaru. Please don't ever hesitate to reach out to our service or sales team with any future needs. Thank you for choosing Ganley Westside Imports. -Ganley Westside Subaru

November 01, 2020

Things to note before I go Into my review.- I am 3 time Things to note before I go Into my review. - I am 3 time return customer. - Never missed a single car payment - I have Brought plenty of business t More

by Ivan S.
Customer Service
Recommend Dealer
No
Employees Worked With
Morgen Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Ken Ganley Westside Imports responded

Hello Ivan, We're sorry if there was any confusion with your lease turn in. The terms that you said were agreed upon previously were that any fees would be waived at lease end. That has never been a dealership policy. At the conclusion of your lease, there was excess wear and tear charge and a disposition fee which is not a dealership fee but rather a Hyundai Motor Finance fee that is always due upon completion of a lease unless another Hyundai is leased or purchased in which the fee is then waived. If this wasn't conveyed to you properly, we certainly apologize.

Nov 08, 2020 -

Ivan S. responded

I was told by your sales team the only fee was to be the $400 disposition fee that is typical for leasing. That was the perk that hooked us on getting our 3rd vehicle from you. We were told that was part of the 'White glove' no questions ask return through Genisis. But worst then that is that while we were in discussions of settling, you pushed my account in to collection as a 'Missed payment'. After years of loyalty and and not missing a payment being a return customer, you guys pull this xx. I took a hard hit from an 800+ credit score. Not due to the fact that i dont pay bills but your disloyal treatment and poor costumer service. Even after i said id be willing to pay the EXTRA fees, Hyundai finace still said they would report it as a settlement and not paid in full. That's just wrong. I dont need an apology, i need you to make it right.

October 31, 2020

Excellent. Staff was kind and thoughtful. Understandable explanations of the work to be done on my VW. Couple of hours in the waiting room where I was able to read my Kindle. More

by Jule Foster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Ken Ganley Westside Imports responded

Jule, We appreciate you taking the time to rate your recent visit here to our facility. We are happy that your experience was worth rating us 5 stars and we hope to continue to provide you with 5 star experiences in the future! -Ganley Westside Volkswagen

October 31, 2020

Thank you ! See you the next time. Thank you ,Thank you,thank you,thank you,thank you,thank you,thank you, Thank you a lot More

by p.mcdonald38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sampson
Nov 02, 2020 -

Ken Ganley Westside Imports responded

We appreciate you taking the time to leave this rating of your recent visit. We are so glad that your experience was a positive one! -Ganley Westside Volkswagen

October 31, 2020

I was very happy with the overall experience. Heather LaBay was very helpful and knowledgeable. She made the car buying process so easy for me. I have seen terrible customer service, so know when to appr More

by tannia2095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Kuzma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather LaBay
Nov 02, 2020 -

Ken Ganley Westside Imports responded

Thank you for making the trip to Ganley Westside Imports for your new vehicle! We are so glad to hear that you were treated so well by Heather and that she was able to get you into your new car! Please let us know if there is anything else we can assist you with. -Ganley Westside Imports

October 30, 2020

Saleswoman (Rachel Schafer) did an amazing job for me. I was just starting to think about getting a new car, and was undecided about Ganley or another dealer. Rachel was a fantastic saleswoman (she listene More

by SWT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Amolsch
Nov 02, 2020 -

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports as the location to purchase your new vehicle. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for taking the time to review your experience. We look forward to seeing you again during a future visit. Enjoy your new car! -Ganley Westside Subaru

October 30, 2020

We were happy with our overall experience, Igor Z was helpful and knowledgeable as always. We will always return to Ganley Westside Imports for our cars. Our trip was easy and fast. More

by JENNIFERADAMS2327
Recommend Dealer
Yes
Employees Worked With
Other Employees : Igor Zaiats
Nov 02, 2020 -

Ken Ganley Westside Imports responded

Jennifer, Thank you for your review of our staff and your easy car buying experience! We want to thank you again for your business and we hope to see you again in our service department. -Ganley Westside Imports

October 29, 2020

Last car in US exactly as I wanted it. Met my (fair) trade price and done in < 2 hours. No pressure or surprises. One cannot ask for more when buying a car. More

by AWCALDER
Recommend Dealer
Yes
Employees Worked With
Greg Carnegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Meek
Nov 02, 2020 -

Ken Ganley Westside Imports responded

We are so pleased that your car buying experience was quick and efficient! We hope you enjoy your new car and come back to see us for service. -Ganley Westside Imports

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