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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,010 Reviews

1,010 Reviews of Ken Ganley Westside Imports - Service Center

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July 01, 2021

Service department is a rip off. Charged over $400 in labor just for brake pads and rotors. Will never go back. Funny thing, I overheard one of the service staff, word for word, tell another customer a More

by lorraineswanger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt O'Shea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Loesch
Nov 16, 2022 -

Ken Ganley Westside Imports responded

We are sorry you had a less than exceptional experience with our dealership. We strive to make ever customer visit a great experience.

July 01, 2021

I've been coming to Ganley Westside Hyundai for years, and always receive excellent quality service. My routine maintenance check was quick and reliable. I had to have my new phone paired with my Santa Fe More

by beryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Tobicash
Jul 05, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Brooke and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Hyundai

July 01, 2021

Matt O’Shea was very personable. Nice dude. Didn’t seem to bs at all. I don’t need to bring my car often, but I hope to work with him again next time. More

by HardeeQuinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your kind review of Matt, and look forward to seeing you again during a future visit. -Ganley Westside Subaru

June 28, 2021

My last visit was one of the best visits to Subaru. Matt O'shea was awesome. So much so that I would like to exclusively work with him:) More

by akenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle here at Ganley Westside Imports. We are so glad to hear you were treated well by Matt and that your service met your expectations. We appreciate you taking the time to leave these kind words following your service. Please do not hesitate to reach out for any future service or sales needs and we are looking forward to see you for your next service! -Ganley Westside Subaru

June 27, 2021

Overall great service experience. Everyone was very friendly and professional. Wouldn’t take my car anywhere else. Chris, Jim, Jenna and Gabbie know how to treat customers. More

by gkerro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Welsh , Greg Kerro
Jun 28, 2021 -

Ken Ganley Westside Imports responded

Greg, Thank you so much for taking the time to rate your recent visit to our service department. We appreciate the opportunity to work with you and are excited to see you in the future! -Ganley Westside Volkswagen

June 24, 2021

Over all great experience great service! I will definitely be bringing my car back for service. Christ Wheatley has been very helpful. More

by mpayerchin19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wheatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Cottom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Korfhage, Diego Dennison, Joe Joyce
Jun 25, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to review your recent experience with Chris and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Volkswagen

June 17, 2021

I really like your service depot but I hate the wait. I saw my. At was ready because it was sitting out front but it wasn’t until a half hour later they came to tell me it was ready. I understand they wer More

by chris1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kerro
Jun 18, 2021 -

Ken Ganley Westside Imports responded

Chris, Thank you for taking the time to leave this review of your recent visit to our service department. We apologize for any inconvenience you experienced during your visit. -Ganley Westside Volkswagen

June 14, 2021

The Service Dept was efficient and friendly. My loaner was clean and comparable to my own vehicle. Returning the loaner and picking up my car was a breeze! More

by anitaaustin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Ken Ganley Westside Imports responded

Anita, Thank you so much for taking the time to rate your recent visit to our service department. We appreciate the opportunity to work with you and are excited to see you in the future! -Ganley Westside Subaru

June 12, 2021

Alexis was very nice and professional. I was very happy with the service she provided. I always get great service at Ganley that’s why I keep coming back. More

by Wanda Washington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Workman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Ken Ganley Westside Imports responded

Wanda, Thank you for this review of Alexis and your visit here at Ganley Westside Imports! We enjoyed working with you. -Ganley Westside Imports

May 27, 2021

We are always satisfied with the work and the Customer Service at this Dealership. They are very courteous and friendly! James is the very best! More

by kimvesta86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sampson
May 27, 2021 -

Ken Ganley Westside Imports responded

Kim, Thank you for taking the time to review your recent experience with James and our service staff! We are happy to hear that you were so pleased with your service appointment. -Ganley Westside Hyundai

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