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Ken Garff American Fork Ford
American Fork, UT
515 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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515 Reviews of Ken Garff American Fork Ford
August 06, 2018
Great job! Thank you for your assistance in purchasing our vehicle. We were very pleased with how thing went! All of our questions and concerns were addressed an Thank you for your assistance in purchasing our vehicle. We were very pleased with how thing went! All of our questions and concerns were addressed and cared for. More
by Ron
Employees Worked With
Daniel Rubio
August 06, 2018
Good experience - had the exact vehicle I was searching for. I was not planning on purchasing when I stopped in. In fact, I had already visited two other dealerships to test drive similar vehicles, but their Fo I was not planning on purchasing when I stopped in. In fact, I had already visited two other dealerships to test drive similar vehicles, but their Ford Transits did not have a CD player installed so I didn't purchase. With this being my 3rd test drive of the day, I was just making sure I checked out all my options before driving home to St. George. Also, I have been doing my research on this vehicle for several months and knew what I wanted and what was currently available online. When I stopped by, I was pleasantly surprised to find this particular Ford Transit not only had a CD player, but also was a 12 seater rather than 15 passenger. My preference was a 12 seater so we would have more storage space in the back. Plus, it had low mileage which was great for a used vehicle. My preference was to have it transferred to the Ford dealership in St. George, but was given the option of negotiating a lower price instead which I accepted when my salesman offered to drive it down to St. George at no additional cost. The one thing that would have wowed me as a customer had it been done was to fill up the tank prior to delivery. Instead it was left close to empty. Owning my own business and knowing the importance of over delivering, this one thing would have put you over the top in my mind, but it was not something I was going to ask for because I wanted to see what your customer service culture truly was. This is why I gave a 4 star rather than a 5 star review. Otherwise, good job on everything else. More
by Lrgfamvan
Employees Worked With
Edison Morales
August 05, 2018
Extremely satisfied We were able to see exactly what we wanted and feel that we were given the best price and options available. No pressure, just complete professional s We were able to see exactly what we wanted and feel that we were given the best price and options available. No pressure, just complete professional service by McKay. More
by swoody
Employees Worked With
Tysen Ivie, McKay Elliot
August 05, 2018
Car buying experience Best buying experience ever! Who doesn't love a NO pressure buying process? Edison and the finance team (Mr. Heath) had us in and out in under an hou Best buying experience ever! Who doesn't love a NO pressure buying process? Edison and the finance team (Mr. Heath) had us in and out in under an hour! More
by Thankful
Employees Worked With
Edison Morales, Shelton Heath
June 21, 2018
They delivered. Elliot was great. I didn't feel pressured like other dealerships and they worked really hard to get me into the right truck. I appreciated their follo Elliot was great. I didn't feel pressured like other dealerships and they worked really hard to get me into the right truck. I appreciated their follow up to make sure everything was just right. They live up to their slogan " We hear you". Thanks Elliott and the Ken Garff crew. More
by Ericsuperpleased
Employees Worked With
Elliot McMullen
April 29, 2018
Not trustworthy To be honest, my experience with your dealership has been a complete nightmare. I found Ken Garff Ford to be completely dishonest, unethical and lazy To be honest, my experience with your dealership has been a complete nightmare. I found Ken Garff Ford to be completely dishonest, unethical and lazy at every turn. Please feel free to share my frustration below with management. My frustrations stemmed from: 1. Your sales manager lying about the original problem we discussed (weird noise when going from a complete stop). The clunking was not from what he described. He just made up an excuse to get me to buy the truck. 2. I was told your team would for sure have this easy problem fixed by the time I picked it up 1.5 days later... it was not fixed. I was able to google and diagnose the problem with the truck Seemed like a simple fix that SHOULD HAVE BEEN TAKEN CARE OF. 3. Your team failing to admit that they never had the part to fix the problem with the truck. I should have been notified that you did not have the part needed to correct the problem. Instead you keep telling me that the truck will be ready in “10 more minutes”. Finally after hours of waiting I said the deal was off and I was leaving. Only then was I told that you didn’t have the part to fix the problem. 4. For some reason, I agreed to go forward with the deal and that your team would pay for the repair. I had to call NUMEROUS times just to make sure this was taken care of. As soon as I left your car lot, I was a complete afterthought even though the deal was not 100% finished. 5. I called your dealership SO MANY TIMES to let them know about the fix that your team was supposed to pay for. Every time I called I was told they knew nothing of the deal and they would call me back. NOBODY CALLED ME BACK. 6. Once the repair part was figured out with the other dealership other problems surfaced with the vehicle. In so many words, the Idaho dealership had to fix something else just to fix the original problem. Your team didn’t want to pay for the extra work. 7. During this process, the Idaho ford team could get ahold of your team. This left me without my vehicle for the weekend. 8. Title and registration- your team sent in the title and registration paper work 6 weeks after the sale! This paper work should have been completed and turned in weeks earlier. I called your team numerous times to see what the progress was. Many times I got the ‘We’ll call you back’ but was never called back. 9. My check engine light is already on 6 weeks after the sale. What was the service department even looking at when it was in the shop for 1.5 days? After the experience described above, you can now see why I would never recommend that anyone buy a car from this dealership. More
by Mike.M
Employees Worked With
Ryan
April 24, 2018
Very displeased!!! So our initial experience was good, we are out of town and they delivered the van to the airport in February. To date I have not received any paper wo So our initial experience was good, we are out of town and they delivered the van to the airport in February. To date I have not received any paper work for the van at all. We have left at least 5 messages with not a single return call back. Not sure what to do now, as even the sales manager Al did not return my call today April 23!!!! More
by Amy & Jerry Colman
Employees Worked With
cache, mike, Debbie, Daniel Koopmans
April 17, 2018
Fantastic customer service Terry Snelson was so very helpful in helping me track down information on a truck that I was considering buying at another location. He put a lot of t Terry Snelson was so very helpful in helping me track down information on a truck that I was considering buying at another location. He put a lot of time and effort into my search for the perfect vehicle with no benefit to himself and he really knew his way around the technical data! What amazing customer service! I will definitely be doing business at this location in the future! Thank you Terry -- Ken Garff Ford is blessed to have you on their team! More
by anondriver
Employees Worked With
Terry Snelson
March 07, 2018
Good guys This will be my 4th car that I have purchased from Ken Garff but my first that I have from their Ford store in American Fork. I do not like buying car This will be my 4th car that I have purchased from Ken Garff but my first that I have from their Ford store in American Fork. I do not like buying cars because of the sales and warranty guys you have to deal with BUT the sales people here were great. No pressure, extremely easy to talk to and did I mention NO PRESSURE? I now know why my step dad came and bought his fleet trucks from here a few years back. I highly recommend stopping by this dealership and dealing with more down to earth sales men/woman that are there to just answer your questions and help you find what your after. More
by PRH
Employees Worked With
Justin who works by Paula , Paula James
March 01, 2018
Purchase 2017 F150 Dealer handled price negotiations very poorly and not ethically. Hidden costs not discussed and only showed up as visible with the final paperwork. Dealer handled price negotiations very poorly and not ethically. Hidden costs not discussed and only showed up as visible with the final paperwork. After much arguing, the dealer removed the cost. This made what could have been a good experience very poor. As a past customer of Ken Garff dealerships, I will look to take my future car buying business elsewhere. I also had to return to the dealer to correct a problem that should have been corrected before or at the time of sale due to lack of attention and lack of product knowledge. More
by Dissatisfied Customer
Employees Worked With
Edison Morales, Tysen Ivie, Danny Jackson, McKay Elliot
