Ken Garff American Fork Ford

Satisfied customer We had a great experience with Ken Graff Ford. Our salesperson Edison was very helpful and easy to work with. When we expressed interest over the phon We had a great experience with Ken Graff Ford. Our salesperson Edison was very helpful and easy to work with. When we expressed interest over the phone he made a video of the vehicle we were thinking about so we could see its details before coming in. He was great! We're very happy with our purchase. More

Customer Service get worse over time They sold me a 2017 Ford Edge fully loaded and I had to return it to the service department to get fixed for going into "limp" mode in less than 24 ho They sold me a 2017 Ford Edge fully loaded and I had to return it to the service department to get fixed for going into "limp" mode in less than 24 hours of owning it. It has now been about 2 months and they still haven't fixed the issue and this morning is the 5th time I have taken it to get repaired. I can't even get a rental car from them because they claim to have none available and they also refuse to get one from a rental car company. Their customer service gets worse and worse with each visit. More

Trade in I came into this dealership looking to get a lower car payment potentially, and find out my trade Ins worth. I had a great experience with Jon Gray, h I came into this dealership looking to get a lower car payment potentially, and find out my trade Ins worth. I had a great experience with Jon Gray, he worked with my juggling car choices. Jim drove a hard bargain, but we got on an agreeable price. The only down side was how long I was at the dealership; having went in at 2:45 or so, and not having finished up until 7:00 pm. More

Worst car buying experience ever We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process with th We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process with the salesman was a little longer then I thought it should be, I've bought new cars before and it was a lot faster then this, then they sent the paperwork to their finance people and they had it for over 4 hours so by now we have been at the dealership 6+ hours and there was only 1 other customer buying a car. They promised to put new tires and fix all the rim damage on the car, we let them take the car to get new tires on it and 3 days later they called us saying it's done, really it takes that long to get tires? Then we went to go pick up the car and nobody had any record of the car being at the dealership and nobody knew where the keys were to the car we had just purchased, we spend the next hour at the dealership while they tried to find the car keys. The car was purchased weeks ago and still they have not fixed the rim damage to the car that was promised in the contract, the communication at this dealership are very poor they say they will call you tomorrow with an answer on something and then 4 days later they finally get around to calling you, if you go here plan on waiting around for a very long time, they do things on their own time and at their own convenience, I usually like garff dealers but after this experience I don't think I can recommend them to anyone or ever buy a car here again. More

Great no pressure experience! Overall a great place to shop for used or new vehicles. Terry was a great sales guy and Bill was good at talking through the numbers. Great experience Overall a great place to shop for used or new vehicles. Terry was a great sales guy and Bill was good at talking through the numbers. Great experience! More

Good purchase experience Looking to buy a 2015 used truck with low mileage or new one 2016 with good rebates and the sales rep from Ford Ken Garff American Fork provided all t Looking to buy a 2015 used truck with low mileage or new one 2016 with good rebates and the sales rep from Ford Ken Garff American Fork provided all the options clear to make the decision most convenient for me. More

Paula was awesome! My wife and I had been looking at buying an Explorer for months and Paula was never pushy with us. She worked very hard to help us get the best deal a My wife and I had been looking at buying an Explorer for months and Paula was never pushy with us. She worked very hard to help us get the best deal and even stayed much later than necessary to help us get the deal done. Shelton was also great helping us in finance. Thank you Paula and Shelton. More

Ken Garff Ford, American Fork It was a pleasure working with Rene Barrios. He was friendly, knowledgeable, and very accommodating. The entire team; Rene, Zach, and Scott had except It was a pleasure working with Rene Barrios. He was friendly, knowledgeable, and very accommodating. The entire team; Rene, Zach, and Scott had exceptional customer service. They stayed late and made sure all of our questions were answered. We love new Ford F-150! This is our second time working with Ken Garff, we will be lifelong customers going forward! More

Hands down best FORD Dealer I've ever experienced Time and time again this dealer goes out of their way to make sure that I am taken care of and completely satisfied! This is my second new truck purc Time and time again this dealer goes out of their way to make sure that I am taken care of and completely satisfied! This is my second new truck purchase from them in 2 years and I could not be happier. Chris Franks, Bill McDearman, Terry Snelson and Ray Paddock are all top notch and make the dealer experience great again More

Awesome. Love the new truck Best place. I will buy my next truck from Paula. She was great to work with and I'm 100% happy with everything. I even sent some more people out tha Best place. I will buy my next truck from Paula. She was great to work with and I'm 100% happy with everything. I even sent some more people out that way. More