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Ken Garff Big Star Honda
Houston, TX
429 Reviews
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Helpful July 20, 2023
The dealership has not returned my fiance's call after several complaints we have been having in our recent visit. I am not happy with the fact that they want to avoid the issues and then to still ask for several complaints we have been having in our recent visit. I am not happy with the fact that they want to avoid the issues and then to still ask for a good survey is what baffles me. More
by Edith
Employees Worked With
Gerson
July 15, 2023
I saw an ad on the website for a used Civic. It was a good price for the mileage it had on it. We went to see the car, and I was surprised that the price was raised $3000 because Aftermarket ac It was a good price for the mileage it had on it. We went to see the car, and I was surprised that the price was raised $3000 because Aftermarket accessories were being added. My suggestion would be to list all features of the car with accurate pricing on the website. More
by wcjrgaw
Employees Worked With
Andi
July 08, 2023
Awesome customer service from my service advisor, John Giraldo! He made the whole process easy and stress-free. Check-in was fast. He kept me updated through out the service and made sure I was taken care Giraldo! He made the whole process easy and stress-free. Check-in was fast. He kept me updated through out the service and made sure I was taken care of! The technician Fatima did a great and detailed service video of my car! Thank you to y'all both! ^-^ More
by KennyTheAccord
Employees Worked With
John Giraldo, Fatima Chavez
June 29, 2023
They are the best ever. We needed to service our car for a recall. They made the appointment and told us from the start it was extensive and it would take at least half a da We needed to service our car for a recall. They made the appointment and told us from the start it was extensive and it would take at least half a day. Right after making the appointment we got a text about the appointment. That evening another text to remind us about the appointment the next day. We got in and we’re seen right away. No waiting. Dylan let us know right away that it was an extensive recall an most likely it would take until 2 or 3 before we could get it back. After we agreed to leave it he asked us if we needed a ride. We did not since we had borrowed my son’s car to go have breakfast after dropping the car. While we were just seated to have breakfast we got a text from Dylan, reintroducing himself and giving his number for any concerns or questions. A little later we got another text with a video showing they were starting work in out car. A little before 1 we got a call to let us know it was ready for pick up. While picking it up, he once again told us to call him with any concerns and questions. While the car was there, they went ahead and checked all the fluid levels. Great job! They just gained a new customer. Most of all after the horrendous service we had experienced so far at Clear Lake Honda that had made us question our choice of purchase. Thank you Dylan, you restored our faith in Honda. More
by m2arisam
Employees Worked With
Dylan
June 24, 2023
I have a great interaction with the Jason Foster and the finance team today! Jason was pleasant and engaging throughout the entire process. finance team today! Jason was pleasant and engaging throughout the entire process. More
by james_deleon70
Employees Worked With
Jason Foster
June 15, 2023
The service department was able to take my car in quickly provide a loaner and finish in a couple hours. On a recall. I have been waiting to have corrected for two or three months service staff were quickly provide a loaner and finish in a couple hours. On a recall. I have been waiting to have corrected for two or three months service staff were pleasant, friendly, helpful, and professional. More
by Wesley
Employees Worked With
John Giraldo
