Ken Garff Buick GMC Riverdale

I purchased a new GMC Yukon 2023 Denali in August of 2023. The navigation system and the Heads-up display speed warning have not worked correctly from the moment of purchase. I have had the vehicle in 2023. The navigation system and the Heads-up display speed warning have not worked correctly from the moment of purchase. I have had the vehicle in to the repair shop multiple times without ANY success. It is extremely frustrating to spend over $80,000.00 for a new vehicle which does NOT operate correctly. The service department has no answers for me and are not sure of how to get the problem fixed. I was in the repair shop again today (11-22-2023) for another failed attempt to fix the problem. I was sent home with the unfixed vehicle with the final words "we will call you sometime next week." More

Good to deal with, Clean and welcoming. Salespeople were helpful in explaining the new vehicle. I was able to get what I needed. Salespeople were helpful in explaining the new vehicle. I was able to get what I needed. More

Tenille was great she knew I was looking for a specific truck when one became available she called to let me know they had one. When I got to the dealer all the paperwork was filled out and I was in and ou truck when one became available she called to let me know they had one. When I got to the dealer all the paperwork was filled out and I was in and out in 15 minutes. I would definitely purchase another vehicle with them More

Very straight forward and helpful during the purchase process. Did everything that they promised. They never tried to hard sell anything and did their best to fulfill my requests. I give them the highest process. Did everything that they promised. They never tried to hard sell anything and did their best to fulfill my requests. I give them the highest recommendation. More

Representative was good, but waited quite a while for service that did not take long when they got in in. Was told they could not find my truck the first time they went to get it service that did not take long when they got in in. Was told they could not find my truck the first time they went to get it More

Everything was upfront and straight forward they got me in and out as quick as possible in and out as quick as possible More

I am not happy. My car was in your body shop for 134 days. I never received updates, other than one initial call that my car would be about 3 weeks for repairs, whic My car was in your body shop for 134 days. I never received updates, other than one initial call that my car would be about 3 weeks for repairs, which I knew it wouldn't, but I certainly did not expect to be without a car for over three and a half months. I would call and Justin would never return my calls. The lack of communication is unacceptable. I had repairs done a year ago, and I was called with updates frequently, so I thought my experience would be the same, but it wasn't. I understand that my vehicle had extensive damage, but 134 days! August 02 to November 15th. While my repair looks fine, the customer service during this experience was awful. Having to go 134 days with no contact from you other than what I would initiate through my insurance is not acceptable. The actual repair was fine, but again 134 days! Really?!? More

Stephen handled my ordering of a GMC Sierra 1500. He was always helpful. Almost everything went well except there is a button on my tailgate that didn't work, but Stephen got it ordered quickly and He was always helpful. Almost everything went well except there is a button on my tailgate that didn't work, but Stephen got it ordered quickly and I am fine to wait to get it finished. The only other hiccup was that the people setting up the paperwork forgot that I already paid $1000 deposit and didn't include it in the purchase. But Stephen again is on top of it and will get it refunded to me. I really appreciate him. More

With this being the 3rd vehicle, in 3 years, and all 3 being purchased from Ken Garff should say something. Good people, competitive pricing, fast service, and honest feedback is what you get here. If you being purchased from Ken Garff should say something. Good people, competitive pricing, fast service, and honest feedback is what you get here. If you want a duo that can help with any question, go talk to Hyrum and Dusten at GMC in Riverdale. More

Friendly service advisors. They were helpful and took care of my concerns. Truck was washed and returned clear and all repairs were doe right the 1st time. They were helpful and took care of my concerns. Truck was washed and returned clear and all repairs were doe right the 1st time. More