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Ken Garff Buick GMC Riverdale

Ogden, UT

4.5
1,528 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,528 reviews

March 29, 2021

I specifically stated I was seeing a leak from the steering fluid area on my garage floor. The at pick up, I asked what they saw and they never looked at it or followed up. I was told I could schedule More

by Richards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Allen, Zach Peterson
Apr 12, 2021 -

Ken Garff Buick GMC Riverdale responded

Hi Richards, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joey Burns joeyb@kengarff.com

March 29, 2021

great service no hassle staff was friendly my salesman Bill Acree new exactly what he was doing he kept me informed of my vehicle status. More

by TONY.SUPPLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2021

Tenille was great and very helpful! She was great to work with and very accommodating. I feel she went the extra mile to help me with everything I asked. More

by triciaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2021

Very impressive with the dealership. Right from the first call to driving away with the new car they were always working for us thank you More

by mdtooney123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Acree
March 24, 2021

We were totally satisfied with the repairs done. Our heat vents are finally working right. Crystal was so awesome and thorough. Our truck is running so great. More

by BOBNMELMIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Allen
March 23, 2021

I told them I am feeling an in frequent shudder at low speed. I believe it is in the shifting/torque converter. They diagnosed imbalanced tires. I have now also had transmission fluid and filter change More

by SNYDER4289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Allen, Zach Peterson
Apr 12, 2021 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Joey Burns joeyb@kengarff.com

March 22, 2021

I was charged $484 for a part I could have bought from Mopar for $284 I wont go here again. I won't recommend them More

by BULLY280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Peterson
Apr 12, 2021 -

Ken Garff Buick GMC Riverdale responded

Hello, Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Joey Burns joeyb@kengarff.com

March 20, 2021

Had the exact truck I wanted and they were very helpful so I could get it. Even though I live in another state. Thank you! More

by LASIXX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2021

Good deal that did not take all day like most dealerships. The salesman and manager worked quickly on my requests and were not pushy like some other dealers. More

by Wyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2021

It is the first time I walked out of a dealership with a smile on my face. Chad was very pleasant and not pushy!!! He followed through with all the paperwork, we were in and out with a new car. More

by Judypudy13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
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