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Ken Garff Buick GMC Riverdale
Ogden, UT
1,516 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,516 reviews
February 21, 2021
I came in looking for a used car. I had talked to Tenile on the phone earlier about 3 cars that I could be intrested in, She was quite helpful and very understanding as to the type car I was looking to buy. on the phone earlier about 3 cars that I could be intrested in, She was quite helpful and very understanding as to the type car I was looking to buy. I ended up buying a car from off the lot. We have not taken possession yet but are looking forward to driving off in the car after some small items a fixed in their shop. I was very impressed with the proper way I was treated first class. I will go back again. Steve Veeder also helped with some of the paper work to speed things up. More
by Harold Spencer
Verified Customer
February 19, 2021
Came in initially with some complaints about my extended warranty, so i was not happy. Car was used so i wasn't surprised it would have some issues just not so soon. Besides the large amount of back and for warranty, so i was not happy. Car was used so i wasn't surprised it would have some issues just not so soon. Besides the large amount of back and forth they managed to fix and warranty all my service needs. I really appreciate that they were honorable and client satisfaction oriented. Will definitely buy from them again. Thanks again guys! More
by DAMIANFERREL35
Employees Worked With
February 17, 2021
Great customer service, very friendly, personable and knowledgeable. Met my needs and made the whole process very quick and simple. I rally liked that there was no pressure to purchase a vehicle. knowledgeable. Met my needs and made the whole process very quick and simple. I rally liked that there was no pressure to purchase a vehicle. More
by TODONNELL65
February 16, 2021
I took my 2004 Trailblazer in for an alignment. When they said it was done I paid for it and I expected an alignment report, (a printout of adjustments they performed,) but they didn't offer it, I had t they said it was done I paid for it and I expected an alignment report, (a printout of adjustments they performed,) but they didn't offer it, I had to ask for it. When I saw it, it was not a good job or an acceptable job. I spoke up, there were a few huddles, and my Trailblazer was taken back into the shop for another hour while I sipped their free coffee. The mechanic that did the alignment was inexperienced, or untrained because he didn't know Trailblazers require a special GM tool to perform an alignment on this vehicle. He hadn't even attempted to adjust the lower control arm the first time, (where this tool is used!) He had no business doing this alignment on my Trailblazer. This special GM tool is why I was at this dealership!!! Judging by how long it took the second time, and a comment he made I don't believe he had access to that special GM tool. The second report was a lot better, but not as good as I think it could have been if someone who really knew what they were doing had done the job. This tried to do the job, BY HIMSELF WITHOUT HELP OR TRAINING, I don't blame him at all!! The steering wheel is ALMOST straight now and the alignment is better than it was. Pretty sad when the customer has to be embarrass a GM dealership shop to get something done right. Then I wanted to let it go but no, they had to keep bugging me over and over and over (weeks of cyber stalking,) for feedback and to do this review. Ok! Are we finished now with this horrible experience?! More
by BENNIONDALE
Employees Worked With
Crystal Allen, Zach Peterson
February 16, 2021
I really enjoyed my experience with them! They were really willing to work with me and my needs as a first time buyer! I will definitely be recommending my friends to go there in the future! :-) really willing to work with me and my needs as a first time buyer! I will definitely be recommending my friends to go there in the future! :-) More
by Amanda.mower141
February 15, 2021
Jon was receptive and eager to greet us even though it was snowing and cold outside. He friendly and helped us locate the vehicle we bought was snowing and cold outside. He friendly and helped us locate the vehicle we bought More
by perrycvigil
February 14, 2021
Easy to work with, didn't have to go to the dealership at all. They made sure i understood everything and that i had all questions answered. at all. They made sure i understood everything and that i had all questions answered. More
by shannon561
February 11, 2021
The Paint job no the hood is poor with an obvious flaw where the paint dried in a dripping form. The mirror on the just replaced window has fallen off. where the paint dried in a dripping form. The mirror on the just replaced window has fallen off. More
by rickotech
Employees Worked With
Alyssa Craythorn
February 10, 2021
Got a great deal on a pre-owned GMC pickup. Process was so fast, I could buy the vehicle during my lunch break ,😄, I will definitely be back when I buy another truck!!! so fast, I could buy the vehicle during my lunch break ,😄, I will definitely be back when I buy another truck!!! More
by CRAIG.TAYLOR.COWDERY
February 10, 2021
The service writer really didn’t know what she was doing or talking about, the work done was adequate and in a timely manor, but I would not recommend your service department, parts and sales are great to w or talking about, the work done was adequate and in a timely manor, but I would not recommend your service department, parts and sales are great to work with More
by tcmotorworks
Employees Worked With
Crystal Allen, Zach Peterson
