Ken Garff Ford Hyundai Toyota Cheyenne

Stay away from these guys. At their request they sent a technician to my property for rear camera recall. When finished I noticed screws on my driveway. I asked technician i At their request they sent a technician to my property for rear camera recall. When finished I noticed screws on my driveway. I asked technician if they didn't belong in my engine compartment. He replied in the affirmative and reraised hood and and put them in place. Soon after I went to lower the tailgate and discovered the latch mechanism was inoperative. He had either broken or failed to reattach it after camera work. He also overtightened and broke off screws on tailgate inner cover. For over a month we have been unable to lower our tailgate. Dealership refuses to answer calls or e-mails. Wife and I are mid 70's and having a inoperative tailgate is difficult. More

Caused my oil pan to leak during an Oil Change. Leak was noticed after picking up the truck. Brought back to dealer who then tried to say it would not be covered by them. They eventually fixed th Leak was noticed after picking up the truck. Brought back to dealer who then tried to say it would not be covered by them. They eventually fixed the oil pan on their own dime, but had the truck for a full month. A FULL MONTH without a vehicle. No loaner, no rental, NOTHING. All of this for their incompetence. Never use this dealer. Sales is shady and service is worthless. They should not be a franchisee for any auto manufacturer. More

2023 F150 3. 5 EB, throwing codes for turbo wastegate stuck closed. Dropped off on a Monday for CEL that was read with scanner the previous week by dealer. Added a 5 EB, throwing codes for turbo wastegate stuck closed. Dropped off on a Monday for CEL that was read with scanner the previous week by dealer. Added additional issues that were found over weekend (leaking VCT seals and turn signal that does not auto cancel). Pick vehicle up Friday evening, 50 miles later, check engine light and reduced power are back. Brough vehicle in and scan tool is connected, the tech did what the TSB advised which was a flash of the PCM which was already done on Monday. I asked for a loaner to be told by the employee that they were not authorized to give out a loaner, so I asked for a ride and was told there is no shuttle on Saturdays. Truck was left with dealer and I sourced a ride. So now we're at least a week into the 30 days needed for lemon law which I would prefer at this point. 7500 miles/6 months of ownership and multiple issues is unacceptable especially when paired with subpar service. More

My car has a recall on it, I was told this would take about two hours to repair. They came and picked up my car around 7am, said I would have it back by end of day at the latest. I called around noon to about two hours to repair. They came and picked up my car around 7am, said I would have it back by end of day at the latest. I called around noon to check on the status of repairs, was told they didn't have an update for me and to call back later. So it's now past four at this point, I'm sitting at work with no ride or way home, and I get told the job is going into tomorrow, they had no loaners to provide, and I just had to be patient. Coincidently, each and every manager goes home before 4pm, at least from both what I was told and the amount of voicemails I was sent to. I'm not from here, I don't have access to another vehicle or know someone that does, so now I'm paying out of pocket for an Uber to and from everywhere on top of trying to move out of state in five days. Incredibly inconvenient, and still no one has called to take accountability or offer a workable and acceptable solution. Maybe one day I'll have a vehicle to get things done with. Do NOT give your car to these people. More

Very professional and Customer focused. Sales, service and management worked well at problem solving with a results oriented mind set. Best dealership I have dealt with in years Well wor Sales, service and management worked well at problem solving with a results oriented mind set. Best dealership I have dealt with in years Well worth my time to travel to Cheyenne for a great experience job More