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Ken Garff Ford Hyundai Toyota Cheyenne

Cheyenne, WY

3.7
796 Reviews

2200 Westland Rd

Cheyenne, WY

82001

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Showing 796 reviews

September 01, 2016

False treatment Took my car in for oil change & tire rotation. Came to pick up car, noticed they did not rotate, though they said they did. I got upset with service w More

by Busymom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Perriton
Sep 14, 2016 -

Ken Garff Ford Hyundai Toyota Cheyenne responded

Thank you for taking the time to tell us about your experience. We are very sorry that you didn’t receive the service you expected. We strive to provide the highest possible level of customer service and take it very seriously when that is not achieved. We hope that we will have the chance to regain your trust in the future.

Sep 14, 2016 -

Busymom responded

Love the stock response! You didn't even address the issues. Sad day when you condone the abuse of position you allow your employee to use. How do you expect to regain my trust when your general manager never followed through with his promise and I never received the apology I was entitled too. I will never use this dealership unless I have no choice. Three strikes and you are out. I am sure glad that Seth and his wife know how to scam the system and post more false reviews that benefit him, too bad you can't see that.

August 26, 2016

Excellent service Great customer service from Seth and company at Quick Lane. Went above and beyond in all I asked for...plug replacement and oil change. Thanks very More

by Ford driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Perriton
August 21, 2016

My new favorite dealer. Came in looking for something to get me by after my vehicle was totaled. Had a 2009 Kia optima and came out with a 2016 Corolla LE for a total of 74.2 More

by Shawn Smiddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Brown, Blaine Geile, Shawn Teasley
August 20, 2016

Great Service No surprise, but my most recent experience at Quicklane was excellent! Seth and Josh were great. Got an oil change and tire rotation and was in/out qu More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh McGurn , Seth Perriton
August 19, 2016

Amazing Blaine was extremely helpful with both cars I baught from him.... I had my 2016 for 3 months and it got totaled... I called up Blaine and he was right More

by Tessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blaine Geile
August 18, 2016

4Runner After a severe hail storm here in town hit, I didn't want to take a damaged 4Runner. So, they did everything they could to go out of state to find me More

by Kara Wiganowsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Brown, Brandon Dominy
August 15, 2016

Despite issues with new car, they took great care of us! Despite a serious issue with our new vehicle, Spradley Barr Cheyenne made it right and took great care of us while we waited for our vehicle to be rep More

by Dave and Kim of Cheyenne
Recommend Dealer
Yes
Employees Worked With
Spencer Gordon
August 15, 2016

Recent Purchase - Toyota This was a great experience. Colby Moore who was the sales person who worked with me was super helpful. He was not pushy or gave us any high pressur More

by Dean Dexter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Brown, Colby Moore
August 14, 2016

Super amazing They do as much as possible to get you what you want then gave extra bonuses. A great bunch of people to work with to get a good deal!!! More

by Championship
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Gordon, Blaine Geile
August 14, 2016

My highlander..? The best customer service and sale process l have used to buy a vehicle. My sales rep, was totally amazing. The General manager went beyond our expect More

by Romeo3000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole.., Mike Ervin, Robert Logan
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