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Ken Garff Ford Hyundai Toyota Cheyenne
Cheyenne, WY
803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 803 reviews
September 17, 2020
Bought my Camry new in CO, live in NE and use Spradley Barr Cheyenne to service my vehicle. Neighbor's tree fell on my hood, drove to Cheyenne experienced horrible noise in the engine. Called and they wer Barr Cheyenne to service my vehicle. Neighbor's tree fell on my hood, drove to Cheyenne experienced horrible noise in the engine. Called and they were able to get me in as soon as I could get there. The Toyota shop was under construction so they accommodated me in the Hyundai service center. This was a WOW experience because they were busy, there were several people in buying cars. John Hoff took amazing care of us to get my friend and I in and out, while explaining the issue (minor- quick fix). This is the type of service I expect as someone who purchased my car new from a dealer. However not all dealers have given this level of service, which is disappointing. I feel valued by the service team when I come in and they always take the time to explain what's going on when they inspect and work on my vehicle. Thanks John for squeezing us in and not making us feel like an inconvenience. I really needed to know that my car was safe to drive home back to NE. More
by Mrs G
Employees Worked With
John Hoff
August 19, 2020
Very good experience. Told Robert what We wanted and how much we wanted to spend, he and Kevin worked with us and made it work! much we wanted to spend, he and Kevin worked with us and made it work! More
by plhall63
Employees Worked With
Kevin Harris, Robert Salazar, Curtis Higgins, Steven Wray
August 18, 2020
Spradley bar was very easy to work with and very helpful. John was very nice and helpful in finding my new car and giving me a very good deal on my car. John was very nice and helpful in finding my new car and giving me a very good deal on my car. More
by Casey
Employees Worked With
John Austin, Eric Brooks
August 14, 2020
Excellent experience. It was a no pressure from Thomas and it might have been the fastest transaction ever. The dealership has kept in good, yet not overbearing communication. Thomas was honest throug and it might have been the fastest transaction ever. The dealership has kept in good, yet not overbearing communication. Thomas was honest throughout, if he didn’t know the exact answer (to my in the weeds questions), instead of just making something up or guessing, he took the tome to do the research and get it right. More
by Cheyenne44
Employees Worked With
Spencer Gordon, Matt Peters, Thomas Pyle
August 04, 2020
I would like to give a shout out to Josh McGurn over in service. He went out of his way to help solve my truck issues. Fast friendly service by all in that department. service. He went out of his way to help solve my truck issues. Fast friendly service by all in that department. More
by brndisu
Employees Worked With
Josh Mcgurn
July 16, 2020
Bait-and-switch tactics, poor customer service This is a dishonest dealership with tremendously poor customer service. I purchased a 2020 Tundra and when I made the deal, I signed the sheet say This is a dishonest dealership with tremendously poor customer service. I purchased a 2020 Tundra and when I made the deal, I signed the sheet saying that the sales tax would be included in the loan. It was not. The dealership said they would modify the loan - which I was told could be done no problem - and came back and said, well, no we can't. The sales manager actually said, "Hey, it's not our problem, it's your problem." Buyer beware. This is what you'll get with a Spradley Barr deal. And when I spoke with the GM, he said basically that yes, it was a mistake, but not one they were willing to fix. And was rude about it. Condescending, even. Want a Toyota in southeast Wyoming? There are other, better options than this dealership. Completely unprofessional. More
by tgabrukiewicz
Employees Worked With
Travis Brown, Colby Moore, Spencer Gordon
July 15, 2020
No pressure atmosphere and John was really helpful and engaging. He went the extra mile to make sure we knew how all our cars gadgets worked. Great experience engaging. He went the extra mile to make sure we knew how all our cars gadgets worked. Great experience More
by Pieter
Employees Worked With
John Austin, Steven Wray
July 10, 2020
The rudest dealership I have ever dealt with! Try to setup a time to bring my vehicle in and could not give me a time. "It might be 2 or 3 hours, can't really tell you. Have you tried Fort Collins Try to setup a time to bring my vehicle in and could not give me a time. "It might be 2 or 3 hours, can't really tell you. Have you tried Fort Collins?". How does this dealership stay in business?! Brought my vehicle in before and needed them to install spark plugs. They stated they could not install them because they weren't Ford recommended. They were Autolite spark plugs listed in the owners manual! You are right, Fort Collins Ford dealership (or anyone else for that matter) are better. At least they know the meaning of customer service! More
by SS308
Employees Worked With
Jim Casner
May 08, 2020
Loved our experience with the. Purchase of my new car! John Was awesome! He made us feel welcome and helped watch the kids while we finished up the deal! We love our new car! John Was awesome! He made us feel welcome and helped watch the kids while we finished up the deal! We love our new car! More
by Shelby.smith1
Employees Worked With
John Austin, Spencer Gordon
