Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Ford Hyundai Toyota Cheyenne
Cheyenne, WY
802 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 802 reviews
April 29, 2016
Worst Experience EVER I financed a car for them in 2012 and I loved the service so I decided to go back. I found a vehicle that I really wanted and inquired about it. I was I financed a car for them in 2012 and I loved the service so I decided to go back. I found a vehicle that I really wanted and inquired about it. I was told I could come test drive it, so I drove an hour to get there just to be told it was already sold. I was upset, but the man helping me was nice about everything and he ensured me he had another vehicle I would love. He told me with $1000 down I could pick any car off the used car lot. I was happy about that. I found a vehicle that would fit the needs of my family so I started the paperwork for financing. As the man was looking into payments for me he looked at me and told me I would have to put $2000 down or else he couldn't give me the car. I was furious so he brought over his manager. I don't remember his name, but I am not sure how he is a manager. He was very unprofessional. He told me it seemed as if there was no pleasing me. I explained I had driven over an hour to get a vehicle, just to be told it was sold, then the be told I could get vehicle with $1000 down, to then be told it would have to be $2000. Needless to say, he was right about his assumption, there was no pleasing me. He said he could get me in a small car for $1000 down. I told him I was looking for a small SUV, that's what I drove up to get. He started talking louder and his attitude got worse then he was degrading toward me because of my credit score. I explained to him those were bills form long ago that were being disputed and he should be looking at the payment history of my prior purchase. I was never late with a payment and I payed more than my minimum payment each month. Needless to say, I walked out and told them I am taking my business elsewhere. About 15 minutes after I left I got a phone call wanting me to call them to talk. Sorry, too late for that. I am disgusted at the way I was treated and I will never go back there for a vehicle. More
by NotAgain
Employees Worked With
Kline Growens and a sales manager (short guy with brown hair), Jennifer Levengood
April 24, 2016
Good Experience Pleasant approach by staff not too overbearing. Knowledgeable of vehicle and related items was very good. Encouraged us to call should we have any qu Pleasant approach by staff not too overbearing. Knowledgeable of vehicle and related items was very good. Encouraged us to call should we have any questions or other thoughts. More
by Wyomingbob
Employees Worked With
Jon McCarthy, Kevin Harris
April 22, 2016
Do not understand what you are asking for? I had an excellent Salesperson and the Finance person was excellent. Everything went smoothly. They did all they could for me to help me get my pymts I had an excellent Salesperson and the Finance person was excellent. Everything went smoothly. They did all they could for me to help me get my pymts to what I could use but with another loan I had on the car that I turned over to them, my payment was pretty high. That is OK as I am out of that loan and now can start over again. The Hyundai Sonata 2013 that I only had a year was not working right and had too many blind spots in it to the point of dangerous to drive it. More
by monetmary5
Verified CustomerEmployees Worked With
Spencer is who I am dealing with the most
April 18, 2016
Great experience, great car! I had the most wonderful experience working with Brandon and Travis! They didn't waste my time, they made everything so easy and they weren't just try I had the most wonderful experience working with Brandon and Travis! They didn't waste my time, they made everything so easy and they weren't just trying to sell me a vehicle, they actually cared about me and what I wanted. I cannot say this about many dealerships, they made car buying easy. They even took the extra time to help me set up features that I was unfamiliar with inside my vehicle. Thanks again for all of your help! More
by Laurenlavaun
Employees Worked With
Travis Brown, Brandon Dominy
April 16, 2016
RAV4 Hybrid We have never had a good experience purchasing a new vehicle until now. This was the easiest and least stressful dealership we have ever dealt with. A We have never had a good experience purchasing a new vehicle until now. This was the easiest and least stressful dealership we have ever dealt with. All of the staff was professional, courteous and knowledgeable. We feel they went the extra mile to get us the vehicle that we wanted. We would highly recommend this dealership. More
by RAV4 Hybrid
Employees Worked With
Brandon, Travis Brown, Bob Morman, Brandon Dominy
March 29, 2016
GREAT CUSTOMER SERVICE WE WERE OUT OF STATE ON VACATION HAVING CAR PROBLEMS I LOCATED YOUR DEALER AND CURTIS WAS VERY HELPFUL. HE GOT US IN, DIOGNOSED THE PROBLEM AND GOT U WE WERE OUT OF STATE ON VACATION HAVING CAR PROBLEMS I LOCATED YOUR DEALER AND CURTIS WAS VERY HELPFUL. HE GOT US IN, DIOGNOSED THE PROBLEM AND GOT US BACK ON THE ROAD. THANKS FOR ALL YOUR HELP. More
by good service
Employees Worked With
Curtis Higgins
March 28, 2016
New car After a shaky start with sales the Spradley management of David Sutherland and Spencer took over and made the purchase process fantastic! David worked After a shaky start with sales the Spradley management of David Sutherland and Spencer took over and made the purchase process fantastic! David worked very hard to earn our business. More
by padl
Employees Worked With
David Sutherland, Spencer.
March 26, 2016
Customer Service I recently leased a Toyota Prius from Spradley Barr and the whole experience was a good one. But the service did not stop there. On Saturday morning I recently leased a Toyota Prius from Spradley Barr and the whole experience was a good one. But the service did not stop there. On Saturday mornings, you can go in for one-on-one instruction on how to work the electronics such as voice commands, how to show displays on the screen, set up controls. I had about a 45 minute help on the basics of working with the displays on the computerized settings and it was a really big help. Once again, the staff is eager to please and they are really interested in good customer relations. I highly recommend Bob Mormon, who helped me and who has worked with me in the past. You can't go wrong with Spradley Barr. More
by John Hillabolt
Employees Worked With
Bob Mormon
March 26, 2016
Wonderful! Brandon D. and Travis B. were friendly, courteous, informative. They worked hard to get my deal done. It was a pleasure working with them. True Profes Brandon D. and Travis B. were friendly, courteous, informative. They worked hard to get my deal done. It was a pleasure working with them. True Professionals. Thank you. More
by stephanie chappell
Employees Worked With
Travis Brown, Brandon Dominy, Lisa Wilson
March 22, 2016
A Pleasant Experiencde I have been doing business with Spradley Barr of Cheyenne, Wyoming for 10 years and I keep going back to buy another car because it is such a pleasant I have been doing business with Spradley Barr of Cheyenne, Wyoming for 10 years and I keep going back to buy another car because it is such a pleasant experience. They dealt with me in a professional manner and with great respect and courtesy. They were very helpful in getting me to the point I wanted to be. I highly recommend Mr. John Austin, with whom I worked, and after the sale he went over all of the controls in the car with me, which I greatly appreciated. I have never had anyone spend so much time with me to make sure I understood the basics of the car. Spencer Gordon was very helpful in explaining how a lease works and helping me get the coverage I needed. And Travis Brown, the finance manager really helped me decide what they could do for me to get where i needed to be from the financial end of it. I must also say that the service department is absolutely tops and I would never take my car anywhere else for the quality of service they provide. Everyone associated with Spradley Barr is exceptional. I highly recommend them. I will always go back. More
by John Hillabolt
Employees Worked With
Travis Brown, John Austin, Spencer Gordon
