Ken Garff Ford Hyundai Toyota Cheyenne

THE BEST IN WYOMING Life is short - so I recommend that you treat yourself to the best customer service in town. Chris did an OUTSTANDING job helping me find the tires I Life is short - so I recommend that you treat yourself to the best customer service in town. Chris did an OUTSTANDING job helping me find the tires I needed. At age 77 I'm not too savvy when it comes to vehicle maintenance and tires, so against a few protests from friends I took my Town Car to Spradley-Barr to check out new tires, I was incredibly surprised to find what was the very best quality for safe driving at an excellent affordable price. Another great aspect of service at Spradley-Barr is efficiency. At my age I value my time and hate to feel I'm wasting it sitting around waiting - and this was another pleasant surprise for me - the speed and efficiently of Chris and the team who took care of me in a very busy shop. What a pleasure it is to be cared for with such professional friendly experts. Sometimes it's best for one NOT to listen to their friends, yes? More

excellent service Great customer service by new Assistant service manager and very good service on my F250. The truck needed additional service and it was performed ver Great customer service by new Assistant service manager and very good service on my F250. The truck needed additional service and it was performed very quickly More

Oil change plus I save the stickers for QuickLane from the local newspaper to get oil change for a great price. LeAnn in the Hyundai building was awesome and really f I save the stickers for QuickLane from the local newspaper to get oil change for a great price. LeAnn in the Hyundai building was awesome and really friendly to talk to and work with. They also checked out the battery and let me know it needed to be replaced. And always nice to get the car wash. Great service! More

Great Experience Kevin Harris did an excellent job. He took the time to explain just about everything about our new Ford Escape. Kevin even went as far as paring my Kevin Harris did an excellent job. He took the time to explain just about everything about our new Ford Escape. Kevin even went as far as paring my phone and setting up the secret car door code. (Saved me a number of hours.) I'm not a exactly a good person for car shopping, however, Kevin made the experience positive. More

Down to earth! Leigh Clay was extremely helpful and went well out of his way to truly help get the best results. Never pushy or abrupt. Took his time to thoroughly g Leigh Clay was extremely helpful and went well out of his way to truly help get the best results. Never pushy or abrupt. Took his time to thoroughly go through ALL the features of the vehicle I had settled on. A testament to his character and professionalism, I actually talked to another representative two days prior. I showed Leigh the card but the other representative had the day off. Leigh ensured that the sale was split. How can you go wrong with a man like that? More

Got my new pickup! Saw a pickup on line...they returned my call and had pickup parked out front the next day. Kevin asked questions to find out what we were needing and Saw a pickup on line...they returned my call and had pickup parked out front the next day. Kevin asked questions to find out what we were needing and found a truck for us. He was attentive and made the process of buying a vehicle the best he could. Set up Blue tooth for me, too. More

Appointments don't mean anything I made an appointment to see a vehicle and was told to bring my e-mail to make sure I got the correct individuals to help me. Neither person was avai I made an appointment to see a vehicle and was told to bring my e-mail to make sure I got the correct individuals to help me. Neither person was available at the appointment time and the girl in the front didn't know anything about my appointment or where the sale persons were. I was very disappointed with the lack of professional behavior and expected more since I have bought cars here before and service them. Needless to say I went down the street and spoke with a great gentleman at the Chevy dealer and will test drive one of their cars instead. I will definitely use another Ford dealer if I look for a Ford vehicle. More

Spradley Barr Ford F-250 My experience with Kevin Harris was easily my best car buying experience. Kevin is a great salesman and even a better person. He said he wasn’t just t My experience with Kevin Harris was easily my best car buying experience. Kevin is a great salesman and even a better person. He said he wasn’t just there to sell me a car, but would help me with any future issues or needs. It was obvious that was a true statement, as I witness him helping numerous previous customers while I was in the dealership. I was also very pleased with not having to work with multiple people throughout the deal like anywhere else I have bought a car. I dealt with Kevin the entire experience. He was honest and upfront about everything throughout the deal. I highly recommend anyone looking for a truck in the future to talk with Kevin Harris. Wes M. More

Friendly helpful staff Drove to Cheyenne to 'test' drive some cars, ended up getting a car financed and got to drive it home the same day. The staff was extremely helpful a Drove to Cheyenne to 'test' drive some cars, ended up getting a car financed and got to drive it home the same day. The staff was extremely helpful and friendly throughout the process. Thank you Leigh for coming in on your day off to help me find my new car!! I would definitely recommend this dealership to family and friends! More

Poor Quality Oil Change The highly trained technicians couldn’t be bothered with removing the plastic oil bottle that they used to catch the oil coming from the oil filter. The highly trained technicians couldn’t be bothered with removing the plastic oil bottle that they used to catch the oil coming from the oil filter. I drove 150 miles home to find a plastic oil bottle in my engine compartment. It had been lying up against my belts and pulleys, and rubbed/ melted a hole in the plastic bottle. Now there is oil on my belts, in the bottom of my engine compartment, and I have a oil spot on my garage floor. This is a quote from their website “By bringing your Toyota vehicle to Spradley Barr Toyota of Cheyenne for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other” While they did provide me with a driving experience unlike any other I assume they meant it in a positive sense. If this is the quality they provide for a simple oil change service I can only imagine what is done in a complicated repair. I cannot and will not recommend their service department to anyone I know. Update: I gave the Spradley Barr Toyota Service Center 15 days to respond to my complaint before positing my first review. After posting my negative review they finally got back in touch with me to refund my money. Kudos to them for the refund. Shame on them for making me write a negative review in order to get customer care. More