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Ken Garff Ford Hyundai Toyota Cheyenne
Cheyenne, WY
803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 803 reviews
July 05, 2015
Great Experience Kevin Harris did an excellent job. He took the time to explain just about everything about our new Ford Escape. Kevin even went as far as paring my Kevin Harris did an excellent job. He took the time to explain just about everything about our new Ford Escape. Kevin even went as far as paring my phone and setting up the secret car door code. (Saved me a number of hours.) I'm not a exactly a good person for car shopping, however, Kevin made the experience positive. More
by Pat D.
Employees Worked With
Kevin Harris
June 30, 2015
Down to earth! Leigh Clay was extremely helpful and went well out of his way to truly help get the best results. Never pushy or abrupt. Took his time to thoroughly g Leigh Clay was extremely helpful and went well out of his way to truly help get the best results. Never pushy or abrupt. Took his time to thoroughly go through ALL the features of the vehicle I had settled on. A testament to his character and professionalism, I actually talked to another representative two days prior. I showed Leigh the card but the other representative had the day off. Leigh ensured that the sale was split. How can you go wrong with a man like that? More
by dnorrod23
Employees Worked With
Kevin Harris, Leigh Clay
June 25, 2015
Got my new pickup! Saw a pickup on line...they returned my call and had pickup parked out front the next day. Kevin asked questions to find out what we were needing and Saw a pickup on line...they returned my call and had pickup parked out front the next day. Kevin asked questions to find out what we were needing and found a truck for us. He was attentive and made the process of buying a vehicle the best he could. Set up Blue tooth for me, too. More
by Carleen
Employees Worked With
Kevin Harris
June 24, 2015
Appointments don't mean anything I made an appointment to see a vehicle and was told to bring my e-mail to make sure I got the correct individuals to help me. Neither person was avai I made an appointment to see a vehicle and was told to bring my e-mail to make sure I got the correct individuals to help me. Neither person was available at the appointment time and the girl in the front didn't know anything about my appointment or where the sale persons were. I was very disappointed with the lack of professional behavior and expected more since I have bought cars here before and service them. Needless to say I went down the street and spoke with a great gentleman at the Chevy dealer and will test drive one of their cars instead. I will definitely use another Ford dealer if I look for a Ford vehicle. More
by Disappointed buyer
Employees Worked With
Leigh Clay, Cristin Sevchuk, Leigh Clay
June 19, 2015
Spradley Barr Ford F-250 My experience with Kevin Harris was easily my best car buying experience. Kevin is a great salesman and even a better person. He said he wasn’t just t My experience with Kevin Harris was easily my best car buying experience. Kevin is a great salesman and even a better person. He said he wasn’t just there to sell me a car, but would help me with any future issues or needs. It was obvious that was a true statement, as I witness him helping numerous previous customers while I was in the dealership. I was also very pleased with not having to work with multiple people throughout the deal like anywhere else I have bought a car. I dealt with Kevin the entire experience. He was honest and upfront about everything throughout the deal. I highly recommend anyone looking for a truck in the future to talk with Kevin Harris. Wes M. More
by Wes M.
Employees Worked With
Kevin Harris
June 11, 2015
Friendly helpful staff Drove to Cheyenne to 'test' drive some cars, ended up getting a car financed and got to drive it home the same day. The staff was extremely helpful a Drove to Cheyenne to 'test' drive some cars, ended up getting a car financed and got to drive it home the same day. The staff was extremely helpful and friendly throughout the process. Thank you Leigh for coming in on your day off to help me find my new car!! I would definitely recommend this dealership to family and friends! More
by Leanne
Employees Worked With
Leigh Clay
June 03, 2015
Poor Quality Oil Change The highly trained technicians couldn’t be bothered with removing the plastic oil bottle that they used to catch the oil coming from the oil filter. The highly trained technicians couldn’t be bothered with removing the plastic oil bottle that they used to catch the oil coming from the oil filter. I drove 150 miles home to find a plastic oil bottle in my engine compartment. It had been lying up against my belts and pulleys, and rubbed/ melted a hole in the plastic bottle. Now there is oil on my belts, in the bottom of my engine compartment, and I have a oil spot on my garage floor. This is a quote from their website “By bringing your Toyota vehicle to Spradley Barr Toyota of Cheyenne for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other” While they did provide me with a driving experience unlike any other I assume they meant it in a positive sense. If this is the quality they provide for a simple oil change service I can only imagine what is done in a complicated repair. I cannot and will not recommend their service department to anyone I know. Update: I gave the Spradley Barr Toyota Service Center 15 days to respond to my complaint before positing my first review. After posting my negative review they finally got back in touch with me to refund my money. Kudos to them for the refund. Shame on them for making me write a negative review in order to get customer care. More
by avenger
Employees Worked With
Scott Rudolphi
May 30, 2015
Awesome customer service, great selection Kevin and Colby did a fantastic job helping us through the process of purchasing our new Hyundai. Both men exhibited superior customer service skills Kevin and Colby did a fantastic job helping us through the process of purchasing our new Hyundai. Both men exhibited superior customer service skills and knowledge of the cars. I would highly recommend this dealership to anyone looking for a new Hyundai or Ford, Thank you Kevin and Colby for making our car buying experience what it is supposed to be. More
by wyobrett
Employees Worked With
Kevin, Colby
May 29, 2015
Spradley took care of a factory issue with a new F350 I'd like to thank both Leigh and Jacque for all that you did this week to take care of me and my new F350.....it had a small oil leak (from a bad gask I'd like to thank both Leigh and Jacque for all that you did this week to take care of me and my new F350.....it had a small oil leak (from a bad gasket during truck mfg) that was in a tight spot and not easy to access to repair. But the rental car worked great and I haven't seen my new truck as clean as it is except the day we picked it up brand new. I appreciate the extra step to have it cleaned up it looks great. And Jacque I appreciate you working in the oil and filter change that won't count as the official "first oil change" on the maintenance plan. More
by WyoKJ
Employees Worked With
Leigh Clay
May 26, 2015
We experienced great service! My husband and I were very impressed and satisfied with the customer service we received from Leigh Clay and the staff at Spradley. Leigh was very hel My husband and I were very impressed and satisfied with the customer service we received from Leigh Clay and the staff at Spradley. Leigh was very helpful and knowledgeable. We love our Ford truck! More
by cheri
Employees Worked With
Leigh Clay
