Ken Garff Ford Hyundai Toyota Cheyenne

Worst Service Center Ever Ok, this is the second time in a year I've had the displeasure of taking my car in for service. Ordinarily I would give the experience I had a 2 star, Ok, this is the second time in a year I've had the displeasure of taking my car in for service. Ordinarily I would give the experience I had a 2 star, but seeing as this is the SECOND TIME IN A ROW SERVICE HAS BEEN LOUSY, I think it deserves a 1 star. So here we go: I take my car in to get routine maintenance. I schedule an appointment online. When I arrive at the time of appointment, with confirmation page in hand, they look at me like I've insane and pass me off between two different people. The lady in maintenance who acted like I ruined her life, sent me to talk to a man named Kent, and Kent sent me back to her....ooooooook people. I was also told that despite scheduling an appointment online, car maintenance is first come, first serve. According to the Spradley Barr website that statement is WRONG because it allows you to choose "general maintenance" as an option for an appointment. So after waiting two hours I get my car back, yay. The lady tells me "ok so your tires were out of alignment and that not covered by your premium service plan so you'll have to get it down another time." I BEG YOUR UNBELIEVABLE PARDON! Why the heck didn't you tell me "hey there's something with you car that's not covered by the plan, it will cost this much, it may take a little longer....do you wanna do this?" <----That is what has occurred at any dealership I've ever been to. So now apparently they want me to schedule another appointment (good luck with that) and come in AGAIN! Yeah....I don't think so. This is the second time they've done this crap to me and I'm going elsewhere. Yeesh! More

Horrible Horrible Horrible! Went in to make a deal on a 2014 F150 though they were going to give us the price we wanted but said our interest rate was going to be through the roo Went in to make a deal on a 2014 F150 though they were going to give us the price we wanted but said our interest rate was going to be through the roof cause we wouldn't get promos going on with the truck. Well I said I want my credit ran once and if it didn't work with the payment we wanted I didn't want the truck. We reiterated it at least 10 times and they said yes thats all we did but no that was not the case it has been ran multiple times and it also took us 3.5 hours there which is ridiculous. The finance guy didn't explain anything to me except what my interest rate and payment was. I will never go back there and give them my business I have never been felt like this before buying a vehicle!I would not trust their word about anything! More

Not a Place to Buy Vehicle I went to dealership in response to mass mailing for sales promotion. I had won something per mailing and wanted to find what it was. I had to wait a I went to dealership in response to mass mailing for sales promotion. I had won something per mailing and wanted to find what it was. I had to wait a while for a sales representative to meet and deal with for answer. Dealership receptionist informed she notified twice of need for customer service. Older salesman presented and I was informed I had to complete a form, providing address and driver's license number plus have my driver's license copied. Older salesman, whoever he was went to another room to check for my winnings. I could see him sitting, first on the phone and then seemingly reading something. A second younger sales man, no name given either, checked with me and asked what I was there for. I said to check on winnings. He informed driver’s license was needed for copying. He asked if I was interested in a new vehicle. I said no, I had recently bought a new Nissan. He said snidely, sorry! I explained, no, it was good for me, better mileage than F-150 and did not need anything larger like an F-350. The salesman directly went back to other room to check on my answer and returned with winnings of $2. - My son is actually looking at buying a truck, but I would not recommend this dealer. Sale staff is slow to respond to customer enquiry and presented poor attitude. More

Kevin Harris is the guy to ask for! Walked into the dealer looking for my wife's dream car and there it was. 2014 Black Mustang. Met with Kevin and he went above and beyond helping make Walked into the dealer looking for my wife's dream car and there it was. 2014 Black Mustang. Met with Kevin and he went above and beyond helping make my wife's car dream come true. Even after we had the car he came by the house to set up the garage door opener and when we stopped by the dealer a few weeks later he had the car detailed for us. More

Great Experience Kevin was wonderful to work with. He was very helpful and took lots of time with us explaining differences, features, etc. He came and picked up my ne Kevin was wonderful to work with. He was very helpful and took lots of time with us explaining differences, features, etc. He came and picked up my new car from work to clean it, and again to have remote start installed so I did not have to worry about anything. He was great! We would highly recommend him! More

Toyota Purchase Bob did a great job selling me a new Toyota, patiently explaining the differences between vehicles, helping with test drives and updating me on change Bob did a great job selling me a new Toyota, patiently explaining the differences between vehicles, helping with test drives and updating me on changes. More

Rex's work turned my day around! It could have been a ruined weekend, but Rex made it an outstanding weekend. My small SUV was damaged and had to be towed to Spradley. While waitin It could have been a ruined weekend, but Rex made it an outstanding weekend. My small SUV was damaged and had to be towed to Spradley. While waiting for news on it's status, I check out the used vehicles and WOW!! Rex found me the greatest vehicle that meets my needs and helps me feel secure and safe! His knowledge and excellent sense of humor helped turn the day around! Very, very happy with the great vehicle he sold me! Go, Rex! More

awesome Your sales rep leigh clay made our experience fun and stress free....he was very knowledgeable in his sales role...we were kept informed about everthi Your sales rep leigh clay made our experience fun and stress free....he was very knowledgeable in his sales role...we were kept informed about everthing throuout our process in your dealership..its very nice to know that honest people still exist....we love the car and very pleased....SPRADLEY BARR...we thank you...!!! More

a positive encounter with Rex Rabou We typically dread stopping by any dealership when it comes to car buying time. However my husband found the truck he has wanted at Spradley Barr yest We typically dread stopping by any dealership when it comes to car buying time. However my husband found the truck he has wanted at Spradley Barr yesterday. He has waited 5 years to purchase one so this was very important to him. Rex Rabou greeted him and it was uphill from then on. Not only did he restore my faith in honesty within this dealership..(.as i had had an unpleasant experience in the past...years ago,) but he and Rob Elder (finance mgr) made my husbands dream materialize!. Not only did they make the price work within our budget but he went above and beyond to make our buying experience a great one! Rex is the best when it comes to his personable and honest ,straight up , way of handling what we all know as a stressful ordeal .I must say, i have purchased many cars in my lifetime and i have never had an absolutely positive , down to earth experience as we did with Rex.His compassion and understanding of your situation is so helpful and I can truly say that, when its time to purchase another vehicle, we will definately return to Spradley to see Rex. I still will not go to just any dealership but we will go through Rex! Thank you so much Rex Rabou and Rob Elder Sincerely. Jimmy Torres (and Rae) More

2014 Toyota Venza Thank you to John Austin and Mike Ervin for making the experience of purchasing a new vehicle a great one. They listened to our needs and concerns and Thank you to John Austin and Mike Ervin for making the experience of purchasing a new vehicle a great one. They listened to our needs and concerns and their knowledge was excellent in every way from financing to explaining features of my new car! I am very happy with my purchase, Thank you both for your time! More