Ken Garff Honda Downtown

Abover and beyond any other dealer! I was looking for a decent used car for my grandson. Gave Brandon and Ernie an idea of what I wanted (type of car, price range). Brandon called me w I was looking for a decent used car for my grandson. Gave Brandon and Ernie an idea of what I wanted (type of car, price range). Brandon called me when he got a promising car in and it was PERFECT and just want we were looking for. My grandson could not be more delighted. I've been coming to this Ken Garff lot now since early 2014 when I purchased my New Fit just after my husband passed away. Both my sons have bought used cars there and now this older Fit for my grandson is great. The service department can not be beat (Paul is "one-in-a-million" when it comes to customer service. THANK YOU SO MUCH! More

A friendly, helpful staff made this a very pleasant purchase experience. We actually didn’t come through it all hating life, as we had elsewhere. purchase experience. We actually didn’t come through it all hating life, as we had elsewhere. More

Hassle free experience We went in looking for a used Honda but it wasn’t a good fit. Daniel helped us find a car that was perfect for us! We closed on a car in excellent con We went in looking for a used Honda but it wasn’t a good fit. Daniel helped us find a car that was perfect for us! We closed on a car in excellent condition. If you want a great experience at this dealership ask for Daniel Kendall. He’s on top of it! More

A positive sales experience your sales consultant Anthony made buying my CRV no hassel. He was knowledgeable and professional. He earned a 5 star rating for customer satisfactio your sales consultant Anthony made buying my CRV no hassel. He was knowledgeable and professional. He earned a 5 star rating for customer satisfaction.Even took time to phone me to see if the drive home was good. He went the extre mile. More

Nice Car Purchase Experience I had a very positive experience with my visit and Tony helped me a lot through the process. Definitely a good place to visit for car purchase. I had a very positive experience with my visit and Tony helped me a lot through the process. Definitely a good place to visit for car purchase. More

World Class Service After visiting several dealerships and not finding what I was looking for, I stopped at Ken Garff Honda Downtown. My Salesman Anthony “Tony” Finstad s After visiting several dealerships and not finding what I was looking for, I stopped at Ken Garff Honda Downtown. My Salesman Anthony “Tony” Finstad spent some time finding out what I was looking for. He didn’t have the vehicle on the lot but verified he could get it. He found my vehicle and made arrangements to go to another dealership to pick it up. After having it detailed, he delivered it personally to my home and spent time explaining the features to my wife. I have never seen this happen before. Ken Garff Honda employs some of the nicest, no pressure sales people. I will definitely refer them to friends, family and acquaintances. I have found a new home for all of my auto needs. Tony you da man sir! More

Ken Garff Downtown fixes things that other branches don't I bought a 2012 Honda Accord on Saturday from Ken Garff Ogden and the check engine light came on on Tuesday. I took it to the SLC branch and they foun I bought a 2012 Honda Accord on Saturday from Ken Garff Ogden and the check engine light came on on Tuesday. I took it to the SLC branch and they found that basic maintenance had not been done in Ogden and the car was leaking oil. Things that Ken Garff Ogden should have found and fixed before putting the car up for sale. My service representative, Stitch, went above and beyond to get these things fixed for me. Even when Ken Garff Ogden said they would only pay for half of the repairs, he made sure that Ken Garff SLC paid for the rest. I walked out with the car I thought I bought. Thank you guys so much. As long as I live in SLC, I will be taking my car here. They are honest and they fix the mistakes that others made along the way. Ken Garff Ogden has a lot to learn in how to retain a customer from their SLC office and specifically Stitch. It is sad that the Ogden branch would sell cars in such a deceptive way. It harms the Garff brand everywhere. The Garff brand as a whole needs to know about what Ogden is doing because I was ready to write the Attorney General over this. But SLC knows how to take care of people, and for that I am so grateful. More

Another great transaction! Best dealership in town I am on my 10th Honda from Kriss, and not only is he amazing, but the whole dealership is from service and everywhere in-between. (Ken Garff please ad I am on my 10th Honda from Kriss, and not only is he amazing, but the whole dealership is from service and everywhere in-between. (Ken Garff please add Subaru to your portfolio) I need a new car for my Wife in the next few months and I will be stopping by! More

Stressful Situation Turned Pleasant Buying Experience I had a very pleasant buying experience recently at Ken Garff Honda downtown, most specifically with Eddie Jeppson. Unfortunately I made the mista I had a very pleasant buying experience recently at Ken Garff Honda downtown, most specifically with Eddie Jeppson. Unfortunately I made the mistake of leasing a vehicle from Coeur d'Alene Honda approximately 3 years ago (which I will NEVER do again), and was left upside down $3,000 for my trade in value due to going over miles. Despite the circumstances, Eddie made this experience as pleasant as it could potentially have been. When initially walking in, my intent was just to find out options for either financing my current HRV, or trading it in. My husband and I have a baby on the way, and are trying to get everything taken care of in preparation. I voiced my concerns and goals to Eddie, and I genuinely feel like he heard them. I wanted a lower car payment, better gas mileage and less miles than my current. He was able to show me several Used Car options meeting my criteria, and despite the nature of his job, I never felt like he was being pushy to buy. Fun fact: His willingness to listen and make me feel like an actual person led me to buying one of the cars he showed me that same day, all meeting my desired criteria: less miles than my current, better gas mileage, lower payment ALL WHILE STILL TYING IN THE $3,000 I WAS UPSIDE DOWN. I was very impressed with the overall prompt, quick, exceptional service received by Eddie and Marcus (with paperwork following). **Also, I ended up buying a Basic Warranty (still under my previous car payment) that Marcus had recommended with GAP Insurance for if in the event of a total loss and me already owing more than the car was worth, as well as 3 years/36,000 miles coverage. He also tossed in 2 years of free oil changes, which again, left me feeling like all of my needs were met. Overall, I'm normally a very apprehensive person. I tend to overthink situations prior to making any decisions, and am at times left feeling uneasy after big purchases. This was one of the ONLY car buying experiences I've had where I left feeling confident that I made the right decision. THANK YOU, Eddie, Marcus and Ken Garff Honda! More

Kris Kinsey was great We bought a new Honda with the help of Kris Kinsey. He was very helpful and made the experience easy and efficient. We would recommend anyone intere We bought a new Honda with the help of Kris Kinsey. He was very helpful and made the experience easy and efficient. We would recommend anyone interested in Honda should talk with Kris Kinsey. More