Ken Garff Honda Downtown

Great customer service in all areas. Thanks Stan S. Great customer service. Very helpful in making my selection. Very knowledgeable about cars. Helped set up car perks. Over and above on all levels. T Great customer service. Very helpful in making my selection. Very knowledgeable about cars. Helped set up car perks. Over and above on all levels. Thanks More

Best car buying experience ever! Kris Kinsey is AMAZING! Best car buying experience of my life. Ken Garff Honda is the place to go. Everyone was friendly and helpful. Never felt too m Kris Kinsey is AMAZING! Best car buying experience of my life. Ken Garff Honda is the place to go. Everyone was friendly and helpful. Never felt too much pressure. And I just can’t say enough about Kris. He was super knowledgeable and easy to work with. I will definitely be bringing my wife back to upgrade her Odyssey too. More

pleasant and not pushy, good value, After multiple interactions with dealers all over Utah and Idaho, I was pleasantly surprised to initiate contact with Marc Nardacci, the internet sale After multiple interactions with dealers all over Utah and Idaho, I was pleasantly surprised to initiate contact with Marc Nardacci, the internet sales manager. He was very straightforward, giving me a very competitive price and transparency on cost. He then thanked me for contacting Honda, and hung up. No sales pressure, no pushing me to come into the dealership. After shopping around and speaking with multiple pushy salesmen, I returned to Ken Garff to by my car. I appreciated their communication, transparency and patience. More

Awesome place for cars This is our second vehicle from ken garff,Our salesman was Eddie Jeppson highly recommend him we appreciate his honesty. Awesome place for a car. This is our second vehicle from ken garff,Our salesman was Eddie Jeppson highly recommend him we appreciate his honesty. Awesome place for a car. More

Great Experience My wife and I recently purchased a new Honda Pilot from Ken Garff Honda in Salt Lake City. Kris Kinsey was our sales consultant. Kris was knowledgea My wife and I recently purchased a new Honda Pilot from Ken Garff Honda in Salt Lake City. Kris Kinsey was our sales consultant. Kris was knowledgeable about the vehicle and was patient with us as we asked many questions and contemplated our various options. He went out of his way to make us feel welcome and valued. We added a trailer hitch to the new vehicle giving us the opportunity to experience the service department. Gene was our service advisor, and like the sales process, the service was convenient and the process efficient. While my hope is to not visit the service department again anytime soon, I know that should the need arise, Gene and the Ken Garff service team will take care of me and my vehicle maintenance needs with a professional and caring approach. More

Expected to wait an hour, waited three. I took my car in to get an oil change. I arrived at 2:45 pm and was told it would take 30 min. I was then told I needed an alignment and it would take I took my car in to get an oil change. I arrived at 2:45 pm and was told it would take 30 min. I was then told I needed an alignment and it would take an extra thirty min if I wanted to do it at the same time. I checked and double checked that I would be out of there by four because I had an important meeting to get to by 4:30. I was assured that the car would be done, and so I told them to go ahead and do it. At 4:30 I finally went up and asked what was going on. They had sent someone to get new windshield wiper blades for my car because they didn’t have them at the store and I was told they were 20 min away due to traffic. No one ever informed me they would need to leave the premises to get the parts and that it would take so long. And they knew I had somewhere to be because I warned them prior to the apt.! Had I known, I would have told them I didn’t have time to get them changed out and to just leave them as they were. Finally at 5:45, I went up to see what in the world was taking so long. They had switched out one blade and working on the other- which should take only a couple of min.!! I told them to leave the car as is and I ended up leaving after waiting for THREE HOURS and they STILL didn’t even finish my car. I will never go back to Ken Garff. More

Great Experience We had a fantastic experience buying a minivan through Ken Garff Honda. Eddie is the BEST and got us into the vehicle we wanted, within our budget, an We had a fantastic experience buying a minivan through Ken Garff Honda. Eddie is the BEST and got us into the vehicle we wanted, within our budget, and just made the experience as quick and painless as possible. Definitely recommend! More

Employee Review MY family and myself came in one night to purchase a Honda Pilot, Daryl was quite rude and seemed like he just wanted to pull #s. I really disliked ho MY family and myself came in one night to purchase a Honda Pilot, Daryl was quite rude and seemed like he just wanted to pull #s. I really disliked how he worked with us and didn't let me test drive the vehicle before running my information. He was quick and gave attitude and I didn't appreciate that. He needs to work on his customer service skills. More

Amazing Experience Every Time We came to Ken Garff Honda DT for the first time in 2013 and met with Eddie Jeppson. Flash forward 6 years and we're on our 4th new vehicle via Eddie We came to Ken Garff Honda DT for the first time in 2013 and met with Eddie Jeppson. Flash forward 6 years and we're on our 4th new vehicle via Eddie. Our car shopping always starts here and I highly recommend that everyone go see Eddie for a vehicle. It's by far the best shopping experience we've had. More

Salesman Kris Kinsey was fabulous. He is a 5 Star employee. This is the first time that I have had a good experience in buying a car. Kris Kinsey was amazing. He was extremely patient with me while I was in c This is the first time that I have had a good experience in buying a car. Kris Kinsey was amazing. He was extremely patient with me while I was in crisis after driving 11 hours from Colorado, in a car that turned out to be unsafe to drive. I did not know it was in bad shape mechanically. He was very professional every step of the way and provided a huge amount of information on the old Ridgeline and on the Pilot that I bought from him. I was so pleased with the level of understanding and caring that he displayed for the situation that I was in. I so appreciated his help every step of the way. He is really a 5 Star employee and will go a long way in his career. I can see him becoming the dealership sales manager in the future. More