Ken Garff Honda Downtown

Our first impression of Mr. Jeppson was that he was friendly and open. This was confirmed as he showed us the vehicle we were there to discuss. He accompanied us on a test drive where he informed us friendly and open. This was confirmed as he showed us the vehicle we were there to discuss. He accompanied us on a test drive where he informed us about the vehicle and answered our questions. We felt no pressure when considering the purchase of our new vehicle. More

My ken garff Honda experience was great I had specific needs and Eddie found me the car that i was looking for. In fact he found me a better car then I was looking for needs and Eddie found me the car that i was looking for. In fact he found me a better car then I was looking for More

I had a great experience at Ken Garff. I wanted to purchase a vehicle before I drove back to Washington. They were considerate of my timeline, but at the same time not subjecting me to a high pressure purchase a vehicle before I drove back to Washington. They were considerate of my timeline, but at the same time not subjecting me to a high pressure sales pitch. Ken Garff's pricing was also honest. My father was literally checking prices in the Pacific Northwest while I was negotiating the price of my vehicle. Ken Garff's pricing was right in the ballpark if not a bit cheaper. I had an easy experience and my sales consultant was Patrick Horgan. More

I would absolutely direct a friend or family member to Ken Garff Downtown, as I was myself referred by family. Sure, there's no escaping the fact that you're working with car salesmen. But they want to Ken Garff Downtown, as I was myself referred by family. Sure, there's no escaping the fact that you're working with car salesmen. But they want to make a sale as much as you want to buy a car, so it's an easy alliance. I didn't find their tactics to be pushy or aggressive (persistent, but not annoyingly so--squeaky wheel gets the grease after all). I signed the lease agreement late at night and several of the staff stayed well after hours to help get things done. There was an issue that I overlooked after a long day of work and car shopping, but when I brought it up the next day, rather than telling me "Too late, the ink has already dried," they were still willing to review my concerns, reach an agreement, and let me sign a new lease agreement for an amended amount. To be fair, my concern was legitimate and self-explanatory, but even though the difference was quite small with regards to my monthly payments they still treated me with respect. More

Great customer service. Wa able to find a car that best fits our family. Also an affordable price. Very satisfied with our service from Ben and Skyler fits our family. Also an affordable price. Very satisfied with our service from Ben and Skyler More

Almost two years later as I purchased my first Honda vehicle in 2012 from the same dealership then traded it in 2014 for a new vehicle. I have not changed my opinion or perspective about Eddie Jeppson, vehicle in 2012 from the same dealership then traded it in 2014 for a new vehicle. I have not changed my opinion or perspective about Eddie Jeppson, who has helped me purchase and along with financing my second Honda car from Ken Garff Honda Downtown. I am Awesomisticly happy with the consistent services and hospitality, Eddie and his team have shown me as a loyal customer coming back. I wish I could give Eddie a 10, but this survey only allows me a 5. I believe and know he has gone above and beyond the call of duty to getting me on the road with a vehicle I can trust and use for my life, schooling, and even work, in computers. With the concern shown and the feeling of family he has impressed upon in this exchange, it is not just a business feeling but at family feeling to it. He deserves the medal of communication for knowing what his customer's need. Eddie Jeppson is more than just a salesman but a compass(consultant) who points the right direction where Ken Garff should keep going with their customers. More

I am disgusted beyond words at Ken Garff and Brandon Crapo. I bought a new civic last October from him, and thought I had a decent experience. When my in-laws were looking for a new Honda I recommended Crapo. I bought a new civic last October from him, and thought I had a decent experience. When my in-laws were looking for a new Honda I recommended they talk to Brandon. They had a car that needed a new transmission that could be sold for parts as a trade-in. Brandon played games with them for a while, and before they ever even said they wanted a car he sent the company who was going to buy the parts to the autobody shop where the car was being stored because it didn't run. When my father-in-law went to get information from the car he realized that the car had already been picked up so the parts could be sold, per Ken Garff and Brandon Crapo. He never even said he was buying a car from them. I am livid that this happened to a referral I sent in. You better believe that I will buy Honda's for the rest of my life and that I will never set foot into a Ken Garff dealership ever again. After my two years of free service is up I will never service my car at a Ken Garff Dealership again. They were going to give my father-in-law $2700 for the car when the parts company was going to give them $2800. They were even trying to take a cut on the parts. After everything that happened they got a better deal at Willy Honda in Bountiful. More

Just purchased a 2011 Certified Used Honda Fit Sport from Ken Garff end of December. Originally started out working with Al Kramer through KSL.com Classifieds Instant Message and then "Fast Eddie" Jeppson on Ken Garff end of December. Originally started out working with Al Kramer through KSL.com Classifieds Instant Message and then "Fast Eddie" Jeppson once I got to the Dealership to look at a 2010 Fit base. Eddie was very helpful, very nice and not pushy. He was easy to talk to and didn't come off as the "car salesman" stereotype. He was personable. I asked what the "out-the-door" cost would be and 5 minutes later I had all the fees laid out for me to see on a piece of paper that I took with me. Those ended up being the same fees later when we bought a different car, read below to see the story. :) I took the car home to show my wife and when I came back, he waited up for me to arrive around 7pm. He sent one text right before I arrived asking how we liked the car. He had a family function to get to and instead of just letting me figure things out when I got back to the dealership, he waited up and asked how we liked the car and told me he'd have Brandon Crapo help me as he had to go to a family activity. Brandon was very helpful. I actually made an offer on the Fit through Brandon and it was turned down. Brandon was nice about explaining why they had priced the car as they did and we agreed to disagree. The next day I found another car on their lot and looked at it around 4pm. I was super bummed to hear from Eddie that it just sold minutes before (papers signed and sale agreed on over the phone). The crazy part was he was going to find out more because the buyer was not on site like I was and so he talked to the Manager and somehow, someway he said its yours if you want it since you're here now at the dealership. So, we went for a test drive with Brandon and decided to buy it. I called my wife to come down to Garff, this was the "one". I think it was about 2 to 2.5 hours after making the decision, we were on our way out the door around 730pm on Friday night with a new/used Fit, which included financing through America First through Garff's finance dept with Trevor Wilkins. We had a small mix up on a portion of the financing paperwork and I think Trevor was a little annoyed because my wife and I didn't catch it until the final costs were laid out in print, but Trevor quickly re-drew up the paperwork and we were good to go. Overall I was very happy with Ken Garff employees and the dealership has a high quality feel to it in our experience. More