Ken Garff Honda Downtown

I wanted my daughter to have a positive experience as a first time buyer and Eddie Jeppson made it happen. Right from the start, Eddie made us a priority. He welcomed us without an appointment and remained first time buyer and Eddie Jeppson made it happen. Right from the start, Eddie made us a priority. He welcomed us without an appointment and remained present throughout the entire process. More

I chose Ken Garff because I remember how kind the service department was when I brought in my vehicle for a safety inspection. THe service guys were so professional and exemplified Garff Care service. I met department was when I brought in my vehicle for a safety inspection. THe service guys were so professional and exemplified Garff Care service. I met with car salesman Scott Olson who was a real pleasure to work with. He was eager to show me vehicles and we did several test drives. Scott was patient and wiling to go that extra mile to help me make an informed decision and ride off with the car of my dreams. He introduced me to several members of the team, the finance guy, Ernie the trade in specialist and the associate handling the detailing of my just purchased vehicle. I want to thank them all for their help, knowledge and willingness to provide awesome customer service! Each time I came back to the dealership there was always some one their with a smile and a hello, offering their help if it was needed. I was so impressed with how everyone was willing to work together as a team to ensure I was happy and satisfied with their services. I recommend Scott Olson and Ken Garff Honda without reservation! More

I had such a wonderful experience. Kris answered all my questions. He was never pushy. He did his best to get me a great deal. I felt great about the whole process. questions. He was never pushy. He did his best to get me a great deal. I felt great about the whole process. More

I had a wonderful experience at the Ken Garff dealership buying my new Honda Pilot. Everyone made me feel welcome and at home. All the staff i worked with were friendly, answered all my questions gave me buying my new Honda Pilot. Everyone made me feel welcome and at home. All the staff i worked with were friendly, answered all my questions gave me great customer service. I really appreciate how I was treated and will definitely be a return customer. I have already, and will continue to do so, recommended your dealership to some of my friends and co-workers. Thank you! Marian Harman More

I have always hated buying cars because I am not a negotiator. Working with Eddie was a great experience for me. He gave me the fair price up front and there was no need for haggling. In addition, negotiator. Working with Eddie was a great experience for me. He gave me the fair price up front and there was no need for haggling. In addition, Eddie is just a great guy! Friendly and interested in helping me get the car I want, not the car his boss wants sold. Highly recommend Eddie and his team! More

I purchased a vehicle from Ken Garff Honda in Salt Lake a few years ago. They sold me on their "120 Point Mechanical Insepction" and assured me that nothing was mehcanically wrong with the vehicle I was very few years ago. They sold me on their "120 Point Mechanical Insepction" and assured me that nothing was mehcanically wrong with the vehicle I was very interested in. One week after buying the vehicle I took it back for the check engine light being on. They kept the car for an entire day and told me they would have it fixed. Two weeks after that I took the vehicle back for the same problem and they kept it for another full day. I asked if I could get a loaner and was told no. In addition when I purchased the vehicle I was told that I had to purchase a mechanical warranty since my credit wasn't perfect. However, during the second repair of the same problem I was told that it did not cover what I was trying to fix and that I had to pay for the repairs upfront. After arguing for a few minutes they finally told me they would fix it at no cost again "this time". Despite having already paid for the warranty I took my vehicle to another mechanic shop (B&R Tire who are awesome by the way) where I spent a few hundred dollars getting the vehicle fixed the right way and fixing a few other minor things that I think should've been caught in Ken Garff's "120 Point Inspection". I bring this up now because I've seen a lot of "We listen" commercials from Ken Garff lately, but it seems like as soon as I told them how much I wanted to put down as a down payment, they didn't care much about what I was saying. The sales person that sold me the vehicle called and left messages for me every three months asking if I knew anyone else who wanted to buy a car or if I was ready to purchase another vehicle but he never asked how my experience with the vehicle that I had already purchased was going. I finally had to tell him to stop calling since I will never be a customer of Ken Garff again. I looked at the Better Business Bureau as well as Gephart Approved web sites and it looks like I should've gone to Henry Day Ford instead. More

Eddie Jeppson, the sales representative who helped us purchase my wife's first car, is a consummate professional. He helped us feel comfortable with the car purchase process from start to finish. It is purchase my wife's first car, is a consummate professional. He helped us feel comfortable with the car purchase process from start to finish. It is clear that he understands what it means to provide a meaningful car buying experience without pressuring the consumer. He provided accurate information and helped us see what the relevant financing options were. Any time we are aware that someone we know is in the market for a car, we will be recommending Eddie, Taylor, and the Ken Garff Honda team. More