Ken Garff Honda Riverdale - Service Center

Excellent Service Brought my car in with some issues it had, when I got it back car feels better than ever. Excellent work Ken Garff Honda Riverdale Brought my car in with some issues it had, when I got it back car feels better than ever. Excellent work Ken Garff Honda Riverdale More

Excellent service department I went in to have an emissions check and an oil change. Ken Garff Honda is where I purchased my 2015 Civic, and the Ken Garff service department is th I went in to have an emissions check and an oil change. Ken Garff Honda is where I purchased my 2015 Civic, and the Ken Garff service department is the only facility I've used. I have confidence in this service center. I spent too much time getting two items taken care of. I had an appointment at 3:30, was checked in by the service advisor, Merrisa Cook, at 3:11, but was not out of the facility until 5:30. I politely let her know that the time was too long, especially since I had made the appointment last week. That's the not so good news. The good news is that I still left as a satisfied customer, due to Merrisa. Although the shortage of techs was not her fault, she took personal responsibility and gave a sincere apology. That goes a long way with me, because we all have "one of those days" where things don't go as planned. Merrisa was both personal, and professional, and she went out of her way to make the situation right. She genuinely understood the situation from the customer's viewpoint. (Had I got "double talk", or felt like someone was trying to "handle" me, this email would be taking a different tone). What I got was upfront honesty. I have always received excellent service at the Ken Garff dealership, and this visit didn't change that. It was a minor speedbump, and it was Merrisa's management style that let me know that nothing has changed. One more item: Getting into a cleaned car after having it serviced every time is a nice bonus. Thanks, Bill Frey More

Not sure exactly about maintenance diagnosis. Took so long. I tried to make a service maintenance appointment over the phone. Finally after 3 attempts I got someone but there wasn't any available spot on the da I tried to make a service maintenance appointment over the phone. Finally after 3 attempts I got someone but there wasn't any available spot on the days I needed to. I just walked in knowing about the extra time it was going to take. First of all I wasn't knowledge after 7 minutes I was helped. Service took around 1:40 minutes. I was explained the conditions on my car and a care plan but associate told me he was going to give a copy of everything in next 3 minutes but he disappeared coming back almost 20 minutes after our conversation uffff More

Outstanding customer service The person I dealt with was excellent and the customer service was outstanding. They were very busy the day I was there and she was very kind and prof The person I dealt with was excellent and the customer service was outstanding. They were very busy the day I was there and she was very kind and professional. Thank you. More

Recall on my car Had a great visit to get my car fixed on a recall. Service was great, they had me in and out quickly. Marissa went above and beyond to help me out. E Had a great visit to get my car fixed on a recall. Service was great, they had me in and out quickly. Marissa went above and beyond to help me out. Exceptional service. More

Took care of the whole family Our Odyssey needed some unexpected warranty work right before we were to leave for Bear Lake. They hooked us up with a rental that day and the trip wa Our Odyssey needed some unexpected warranty work right before we were to leave for Bear Lake. They hooked us up with a rental that day and the trip was a success. Kevin kept us up to date every step of the way. Thank you! More

Saved me a fortune We brought in a used vehicle for a pre-purchase check. They found problems with the engine, transmission and multiple leaks that weren’t evident on ou We brought in a used vehicle for a pre-purchase check. They found problems with the engine, transmission and multiple leaks that weren’t evident on our initial inspection. They saved us from buying a money pit, and gave me a discount on the service. I was very relieved and pleased with the service and will advise all family and friends to bring any prospective purchases here to be checked out. More

Friendly service Fast and thorough. Friendly. B1 service was done in less than an hour. No waiting with appointment. I live in Western Wyoming but will make the trip Fast and thorough. Friendly. B1 service was done in less than an hour. No waiting with appointment. I live in Western Wyoming but will make the trip again for future servicing. More

Went in for an oil change an left with a professional suggestion of what I should do next when I bring the car back. The csr was kind, and they never pressure you to do more t an left with a professional suggestion of what I should do next when I bring the car back. The csr was kind, and they never pressure you to do more than what you came in for. More

Excellent customer service Walking in request for service and despite the busy schedule agent did not let me walk away. She took my car and service was provided even at less ti Walking in request for service and despite the busy schedule agent did not let me walk away. She took my car and service was provided even at less time expected More