Ken Garff Honda Riverdale - Service Center

Not good! I specifically told them not to take the door panel apart and not to touch the door. Then they called me back later and said he took the door apart a I specifically told them not to take the door panel apart and not to touch the door. Then they called me back later and said he took the door apart and were charging me for this. It needed a newbattery. This is the place they should’ve began. You do not go against the car owners owners wishes, In removing car parts to service them when I specifically told them not to.. The battery was the problem. So Basically a replaced battery cost me $280! More

Job done poorly Replaced right front wheel bearing. Bent the backing plate behind the rotor, and did not perform an alignment per the job guide. I had to bring the ca Replaced right front wheel bearing. Bent the backing plate behind the rotor, and did not perform an alignment per the job guide. I had to bring the car back in to get those items fixed. It was an expensive repair that was overall done with poor quality and they had the vehicle for 1 day longer than necessary, so they had plenty of time to do the job properly the first time. When we had to bring the vehicle back in, and we had to request a courtesy vehicle, which at first they did not want to provide. More

Excellent service I took my car in to be serviced. The employees were knowledgeable, helpful and friendly. My car service was completed within the time frame given. It I took my car in to be serviced. The employees were knowledgeable, helpful and friendly. My car service was completed within the time frame given. It was an overall great experience. More

Great no problem at all been well taken care of Your service was great and I was well satisfied with everything I went fore and the fact they brought me home and when the car was done came inland pi Your service was great and I was well satisfied with everything I went fore and the fact they brought me home and when the car was done came inland pick my wife and myself to get the car great More

Great service--as always You have taken excellent care of my car for 12 years and I even though it isn't very close to where I live, I would never take it anywhere else. Your You have taken excellent care of my car for 12 years and I even though it isn't very close to where I live, I would never take it anywhere else. Your customer service is exemplary and the service employees are very knowledgeable and efficient. Frank was very helpful in keeping me informed on the progress of the work and answered all my questions. More

It’s was good but had me questioning My main concern is how they measure the brake pads. 10 months ago when my car was service, my pads were at a 9 but this time my brake pads were at a 1 My main concern is how they measure the brake pads. 10 months ago when my car was service, my pads were at a 9 but this time my brake pads were at a 10. So I’m confused on how my pads grew after 10 months of using them. It makes me questions the other inspections they said they have done. More

The service is great but the facility is terrible Entering the service center is difficult and the area leading up to the center is like playing tetris with other cars. At peak hours, cars line up at Entering the service center is difficult and the area leading up to the center is like playing tetris with other cars. At peak hours, cars line up at the only entrance to the center and folks have to walk up to the service counter door regardless of weather. Once inside, the counter area and waiting area are also very cramped. I love my Honda and the services provided and staff are great. Give them a better area to work in! More

Honda recall Well this is truly an honest answer. I made an appointment to fix my honda recall service for 7:15 in the morning the first week of the month. So I we Well this is truly an honest answer. I made an appointment to fix my honda recall service for 7:15 in the morning the first week of the month. So I went and was on time walk in waited and then was told that they ran out of the part to fix my vehicle the day before. (So my question is why didn't they call me and reschedule the service to be done at a later date) I got up early drove in to have them tell me the part was not there and they had to reschedule. So I reschedule the following week. This service was to take about half a day. So they scheduled me an UBER home (that was fine). My concern was the pickup time . I was called and told my vehicle was ready for pickup and to wait outside for UBER to transport me. After 45 minutes I called in and found out that there was not an UBER scheduled to pick me up and they then made the order to have UBER pick me up 15 minutes later. The service was done. More

New Belt We will never use our neighborhood mechanic again. These guys used premium parts, did premium work, but charged a reasonable price. We know we won’t h We will never use our neighborhood mechanic again. These guys used premium parts, did premium work, but charged a reasonable price. We know we won’t have to come back for a long time as opposed to our neighborhood mechanic who had us coming in 2-3 times a year to “fix” our car. Good riddance! More

Good all around The service was great. I was able to get in and out quickly and with little effort. Highly recommend making an appointment. Will keep coming back The service was great. I was able to get in and out quickly and with little effort. Highly recommend making an appointment. Will keep coming back More