Ken Garff Honda Riverdale - Service Center

Communication leaves much to be desired We had to come to a dealership for work because they do not allow the particular part be sold elsewhere. We called ahead to arrange having the work do We had to come to a dealership for work because they do not allow the particular part be sold elsewhere. We called ahead to arrange having the work done the same day. It was A/C work and we were headed to AZ and wanted the work done before we left. They did not communicate to order the part so we were not able to get the work done before we left. They kept asking if the work was for our old car as well. Which was frustrating as well. When we returned they were able to get the work done in a day. And did discount is for the inconvenience. Which we appreciated-Hence us giving a 3-star instead of less. More

Friendly, good service Leo was professional and friendly. The service received was great! An hour and a half that I was quoted for an oil change seemed a little long, and it Leo was professional and friendly. The service received was great! An hour and a half that I was quoted for an oil change seemed a little long, and it went ten minutes past that, but the waiting area is comfortable and the hot chocolate was good! More

Extremely Long Wait Happy with our service-person and win the quality of the work. However, I was there for almost for 3 hours for an oil change and A/C service, with an Happy with our service-person and win the quality of the work. However, I was there for almost for 3 hours for an oil change and A/C service, with an appointment and was told it would take 1 hour. More

Awesome service! Your service center did awesome, I was very grateful for the shuttle service and that they vacuumed my car and washed it. The waiting area with free p Your service center did awesome, I was very grateful for the shuttle service and that they vacuumed my car and washed it. The waiting area with free popcorn and soda was great too! More

Great people They were very helpful and got my car in very fast and had it fixed without making up things to charge me for like some car service centers do. They were very helpful and got my car in very fast and had it fixed without making up things to charge me for like some car service centers do. More

Came to calibrate my whinshiel. Frank was kind and thorough on the service and time. It took a while for my insurance to reply but he was kind and patient. Frank was kind and thorough on the service and time. It took a while for my insurance to reply but he was kind and patient. More

Perfect Things were done in a professional manner.And in a short period of time .What a great experience it’s a shame you have to lose a professional Redon li Things were done in a professional manner.And in a short period of time .What a great experience it’s a shame you have to lose a professional Redon like Robert More

Excellent service I took my wife's car in for an oil change. Robert, the service person with whom I spoke was courteous and helpful. The service was completed within th I took my wife's car in for an oil change. Robert, the service person with whom I spoke was courteous and helpful. The service was completed within the time frame quoted to me on the phone. It couldn't have gone any smoother. More

Wonderful staff at the front desk Josh & Kevin both helped me. They did a great job determining what service I needed & explained the issues very well. Both were very polite & accomm Josh & Kevin both helped me. They did a great job determining what service I needed & explained the issues very well. Both were very polite & accommodating. More

Great Service I had a great experience when taking my car in for a service. I would go back and recommend for other people to go there too. I had a great experience when taking my car in for a service. I would go back and recommend for other people to go there too. More