Ken Garff Honda Riverdale - Service Center

Great Visit, Service Department +++++ We always get great service from Ken Garff Riverdale. Suda, Robert and Leo listened and took care of our Honda Pilot. We will be back to the service We always get great service from Ken Garff Riverdale. Suda, Robert and Leo listened and took care of our Honda Pilot. We will be back to the service department! More

Excellent Merissa worked hard to please and really kept me informed. Very cheerful. She made sure follow-on service work was scheduled in a timely manner that Merissa worked hard to please and really kept me informed. Very cheerful. She made sure follow-on service work was scheduled in a timely manner that fit my schedule and was completed when promised. More

Oil Change and alignment took over 4 hours!!!!! Sent my wife in to do a oil change (pre-scheduled 8:30am appointment) on the Pilot. She sat in their waiting room for it to be completed. After abou Sent my wife in to do a oil change (pre-scheduled 8:30am appointment) on the Pilot. She sat in their waiting room for it to be completed. After about 20 minutes (8:48am) they said it ALSO needed an alignment. They told her it would take them another 30 minutes (cause its really busy here). She said yes proceed. Then she waited...and waited...about 3 more hours till 12:42pm when she called me saying that they just bearly pulled it out. One other small suggestion...after my wife finally got the keys..she found that she was blocked in by the long line of cars in the service driveway. And had to wait another 10 minutes for someone to move the cars. More

Okay Service They checked me in quickly and texted me when done with the recall repair These airbag recalls are getting a bit tiring. Second time to fix drivers They checked me in quickly and texted me when done with the recall repair These airbag recalls are getting a bit tiring. Second time to fix drivers side and heard rumor the passenger may be needed More

Excellent Service, as always I have been bringing my vehicle to Ken Garff for all my service needs since acquiring the car in 2007 because everyone in the service department has a I have been bringing my vehicle to Ken Garff for all my service needs since acquiring the car in 2007 because everyone in the service department has always been totally professional, efficient, honest about my car's needs and clear when it comes to explaining technical details or service plans. To me, even more importantly, the service department staff has always, without fail, been friendly, kind and willing to answer any question. Even though it's not a thing a person normally looks forward to, when I see my little wrench light come on meaning it's time to take the car in for maintenance, I feel more like it's time to see my friends at Ken Garff. That's how great your staff is. Thank you. More

Noisy front wheel Nobody has been able to figure out the problem with my car Frank Perez is the only guy out of multiple people that couldnt figure it out. Even thoug Nobody has been able to figure out the problem with my car Frank Perez is the only guy out of multiple people that couldnt figure it out. Even though it wasn't covered under my warranty he got it taken care of because it was nothing I could fix. He eliminated a lot of stress for me. You guys need more people like him. The other guy I dealt with before wouldn't even return my call. GIVE FRANK A RAISE! More

Frank was great. My oil service was quick and the staff was very nice. Frank had my car done when promised. I would recommend this dealer to my friends and family. My oil service was quick and the staff was very nice. Frank had my car done when promised. I would recommend this dealer to my friends and family. More

Great service! Leo was an excellent advisor. He kept me informed of what was being done to my vehicle and had it done on time. I felt like he did everything he said Leo was an excellent advisor. He kept me informed of what was being done to my vehicle and had it done on time. I felt like he did everything he said he would. More

Quick in and out Got me checked in quick even though it was crazy busy. They even payed for an Uber so I wouldn’t have to wait for the shuttle. Got me checked in quick even though it was crazy busy. They even payed for an Uber so I wouldn’t have to wait for the shuttle. More

Good service We had excellent service. Good communication through put the entire process. Appreciate the video explaining what was wrong with the car and also the We had excellent service. Good communication through put the entire process. Appreciate the video explaining what was wrong with the car and also the explanation More