Ken Garff Honda Riverdale - Service Center

Alignment and new tires I brought my car in to get new tires and an alignment as well as a dress a safety recall on my accord. I was in a hurry so I asked them to expedite t I brought my car in to get new tires and an alignment as well as a dress a safety recall on my accord. I was in a hurry so I asked them to expedite the process in which they did very well. However, when I picked up the car this service Tech told me the alignment information was left in the car I thought that was odd but OK I paid what I owed nearly 600 dollars a and left. When I went to the car I picked up the alignment information and noticed it had a Before & After diagram. The diagram showed the front right portion of the vehicle was in red or out of tolerance before the alignment. I noticed on the after alignment the although there were some slight changes in some of the other portions of the vehicle the portion that the front right was that in red before was still in red and shown to be out of tolerance after the alignment. This was not made clear to me at all until I'd paid and got in the vehicle and read the information. If there was an issue getting the in vehicle aligned within tolerance I believe they should have made me aware of it instead of just charging me for it and hoping I didn't notice. I feel ripped off and I'm very displeased I will be contacting them shortly. More

Convenient and cordial Frank, our service representative, kept us in the loop during all the time our Pilot was diagnosed and serviced. The service center is always clean a Frank, our service representative, kept us in the loop during all the time our Pilot was diagnosed and serviced. The service center is always clean and a warm cup of hot chocolate is nice on a cold cloudy day. More

Warm, Friendly, and helpful Easy to schedule, and friendly from the jump. I wasn’t sure what to expect as I am new to the area, but I was pleasantly surprised. Great experience. Easy to schedule, and friendly from the jump. I wasn’t sure what to expect as I am new to the area, but I was pleasantly surprised. Great experience. Definitely recommend. More

Service on vehicle The service was excellent and was done in a timely manner. The little videos of the tech looking over my vehicle and letting me know of other issue wa The service was excellent and was done in a timely manner. The little videos of the tech looking over my vehicle and letting me know of other issue was awesome. Thanks for the great experience. More

Poor customer service Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I interacted with him/asked him about my vehicle. He made a couple rude and sarcastic comments. He also didn’t notify me when my car was ready. It was not a very professional experience. More

Frank was awesome Thank you Frank. I appreciate everything you did for me. I look forward to working with you again. I can’t wait for my detail. Thank you Frank. I appreciate everything you did for me. I look forward to working with you again. I can’t wait for my detail. More

Service Writer was Excellent! The young gal Merissa, that helped me with my recall was very helpful and pleasant. She made me feel as though my needs were a priority. Instead of The young gal Merissa, that helped me with my recall was very helpful and pleasant. She made me feel as though my needs were a priority. Instead of waving me up to the counter to give and ask information, she walked over to me in the waiting area. She even walked me to my car when finished! Little things like this shows great customer service. Sorry to lose Jill to SLC Honda, but ever so glad that she has been replaced with this sweet gal! More

To be or not to be As a university administrator and professor, I was impressed with Frank’s interpersonal relationship skills. He has excellent communication skills. He As a university administrator and professor, I was impressed with Frank’s interpersonal relationship skills. He has excellent communication skills. He fostered within me a sense of confidence in the service department. More

Getting the job done right Very respectful while offering peace of mind about your vehicle! Merissa Cook excellent to work with! Thank you for all the help. Your the best! Very respectful while offering peace of mind about your vehicle! Merissa Cook excellent to work with! Thank you for all the help. Your the best! More

Exceptional Service Dealership was extremely busy the day I brought in the vehicle. Suda took care of everything and followed up promptly. Service with a smile! Highl Dealership was extremely busy the day I brought in the vehicle. Suda took care of everything and followed up promptly. Service with a smile! Highly recommend this individual and service department.... More