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Ken Garff Jaguar Land Rover Downtown Salt Lake
Salt Lake City, UT
51 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 51 reviews
August 08, 2026
Very impressed with everyone I dealt with here. This was a long distance purchase, and the entire team worked to make it smooth and transparent! This was a long distance purchase, and the entire team worked to make it smooth and transparent! More
by jftaylor11
Employees Worked With
Savannah. Kelly
July 31, 2026
The absolute best car buying experience; no hassle, no run around. Galina made the process elevated and streamlined. Truly my best experience purchasing a vehicle. run around. Galina made the process elevated and streamlined. Truly my best experience purchasing a vehicle. More
by Aust.lindsey
Employees Worked With
Galina, Kori
July 31, 2026
Always have had a good experience here. While service team has a pretty full schedule, they have always been able to accommodate me and provide professional customize service. Sales team go While service team has a pretty full schedule, they have always been able to accommodate me and provide professional customize service. Sales team goes above and beyond to ensure a good customer experience. More
by Aemerz
Employees Worked With
AJ, Kelly
February 21, 2026
The sales woman and finance manager were very easy to work with. They are knowledgeable and buying the vehicle was a positive experience with them. work with. They are knowledgeable and buying the vehicle was a positive experience with them. More
by dg
Employees Worked With
Galina Nightingale , Kelly Bolton, Kori Criddle
August 24, 2023
Purchased a brand new Land Rover. 5,000 miles in and the AC does not work in the car. They told me they cannot check what is wrong until November (it is currently August). With it bei 5,000 miles in and the AC does not work in the car. They told me they cannot check what is wrong until November (it is currently August). With it being 99 degrees daily, the car is not usable. Not willing to provide a loaner. Very rude and short about the situation. Not willing to help. Does not make sense to purchase a luxury vehicle and not be able to have an issue looked at, and also be treated very disrespectfully about it. More
by kyles
Employees Worked With
Baun Jordan
July 19, 2023
I’ve been having issues with my Land Rover specifically the locks not locking at all. I received a safety recall for this exact issue and the customer service I have received about getting this fixed has b the locks not locking at all. I received a safety recall for this exact issue and the customer service I have received about getting this fixed has been appalling. I was told I needed to pay them for repairs on the locks in order to have the recall addressed. How does that make any sense? They are trying to milk unnecessary money which is a terrible tactic to SCAM loyal customers. There’s a reason why it’s called a SAFETY recall. These people could care less about customer safety being a top priority and their customer service skills are complete garbage. I’ve already contacted the BBB to file a complaint against their unethical practices. I’m sure I’ll get a reply (from Lindsay) stating they don’t have record of me contacting them about the lock recall, which is a complete lie! Save your fake sympathy and do better! Saying your goal is to provide top-notch customer service is ridiculous when you’re taking advantage of your customers. It’s disgusting!! STAY AWAY from this place and find a more reputable dealer to buy and service your vehicle. More
by bpreggie
Employees Worked With
Lindsay
July 02, 2023
This is my 3rd Jaguar that I have bought from Ken Garff Jaguar. All quality vehicles, the sales personnel Jared Price was very helpful and I know the service department will be excellent in the future!! Jaguar. All quality vehicles, the sales personnel Jared Price was very helpful and I know the service department will be excellent in the future!! More
by Bbscowboy
Employees Worked With
Jared Price, Baun Jordan
