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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
502 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 502 reviews
September 30, 2020
I had researched in advance the make/model/color/year of I had researched in advance the make/model/color/year of the car I was wanting. We found it at Santa Barbara Lexus in excellent condition. I was ve I had researched in advance the make/model/color/year of the car I was wanting. We found it at Santa Barbara Lexus in excellent condition. I was very pleased with both Eitan's and James' sales service and drove the car home that day. More
by mariannedunford
September 16, 2020
Kevin and Robin were very very helpful and I would highly recommend working with them at DCH Lexus of Santa Barbara .they both made buying a car a very pleasant experience . recommend working with them at DCH Lexus of Santa Barbara .they both made buying a car a very pleasant experience . More
by Paul.pjanson.janson
September 13, 2020
Even though I was buying a vehicle, I had a good experience. I like my car even though it has too many options that I won’t be using. I know that the service will be good as it has been in the past. experience. I like my car even though it has too many options that I won’t be using. I know that the service will be good as it has been in the past. Everyone very helpful. More
by Swsnsb
Employees Worked With
Aaron Vazquez
August 17, 2020
Everything worked out fine in the end, the staff was courteous and took care of the issue., when called to their attention.It was professional dealing with the dealership. courteous and took care of the issue., when called to their attention.It was professional dealing with the dealership. More
by mzondler
Employees Worked With
Eitan Amir
August 13, 2020
1st class in every way!! Truly the most up front, honest and knowledgeable dealership we have had dealings with EVER. Committed to the customer is how I would describe it. Truly the most up front, honest and knowledgeable dealership we have had dealings with EVER. Committed to the customer is how I would describe it. You never know how to read other dealerships, the GM Kevin is an open book, no tricks, or a hard to follow paperwork.. for sure a customer for life! More
by chuckv
July 27, 2020
We were greeted in the parking lot when we arrived. Mike Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek ar Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek arranged Santa Maria Toyota to do it. Was told $800 on trade-in and paperwork said $500, but got a payment I could afford. More
by SLOGATO
Employees Worked With
Other Employees :
Will in Finance and Nancy the greeter
June 12, 2020
This is my third vehicle from this Dealership. Mike Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been th Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been there a long time and is really an excellent Salesperson! Jim Porter was also there when I got my last Lexus and remembered me, such a good feeling to have people remember customers. More
by cfhinsb
June 05, 2020
Robin did an excellent job. She was ready to serve when we got there and she made everything easy for us. We would recommend her highly we got there and she made everything easy for us. We would recommend her highly More
by Bnlhooten
May 14, 2020
Great experience! I usually dread having to buy a new car but my experience at DCH Lexus of Santa Barbara changed that. Their professionalism, friendliness and expert c I usually dread having to buy a new car but my experience at DCH Lexus of Santa Barbara changed that. Their professionalism, friendliness and expert customer service were top notch! More
by kellymarie1963
May 13, 2020
Recall Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and wit Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and within minutes everything was arranged. It's what you hope service will be but rarely experience. More
by pnh
Employees Worked With
