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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
617 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 617 reviews
July 27, 2020
We were greeted in the parking lot when we arrived. Mike Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek ar Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek arranged Santa Maria Toyota to do it. Was told $800 on trade-in and paperwork said $500, but got a payment I could afford. More
by SLOGATO
Employees Worked With
Other Employees :
Will in Finance and Nancy the greeter
June 12, 2020
This is my third vehicle from this Dealership. Mike Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been th Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been there a long time and is really an excellent Salesperson! Jim Porter was also there when I got my last Lexus and remembered me, such a good feeling to have people remember customers. More
by cfhinsb
June 05, 2020
Robin did an excellent job. She was ready to serve when we got there and she made everything easy for us. We would recommend her highly we got there and she made everything easy for us. We would recommend her highly More
by Bnlhooten
May 14, 2020
Great experience! I usually dread having to buy a new car but my experience at DCH Lexus of Santa Barbara changed that. Their professionalism, friendliness and expert c I usually dread having to buy a new car but my experience at DCH Lexus of Santa Barbara changed that. Their professionalism, friendliness and expert customer service were top notch! More
by kellymarie1963
May 13, 2020
Recall Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and wit Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and within minutes everything was arranged. It's what you hope service will be but rarely experience. More
by pnh
Employees Worked With
May 07, 2020
Wonderful buying experience with Abby @ DCH Lexus of SB Abby was extremely knowledgeable about all of the Lexus models I considered before deciding to purchase a 2020 ES350 Luxury Sedan. She was courteous Abby was extremely knowledgeable about all of the Lexus models I considered before deciding to purchase a 2020 ES350 Luxury Sedan. She was courteous and I never felt pressured. She reviewed maintenance along with information about their Service Center. Steve in Finance was great to deal with making the paperwork end of the deal a pleasure as well. Finally Mark in Customer Service ran through the entire Car from top to bottom on how to operate all of the features. I absolutely love the car and highly recommend DCH Lexus of Santa Barbara. Gale Belval - Lompoc, CA More
by Gale Belval
April 29, 2020
Fast and easy I have always hated how long it takes to buy a car, not this time. James Porter took a a few details over the phone and gave me a quote before I made I have always hated how long it takes to buy a car, not this time. James Porter took a a few details over the phone and gave me a quote before I made the drive to Santa Barbara. Abbey was great also. They even have dog treats for my friend's dog. More
by ameliab400
April 23, 2020
I had a car in mind that I wanted, everyone at DCH Lexus Santa Barbara worked as a team.. from manager Aaron, sales Person Robin, and finance guy steve... the car was beautiful... everything went smooth eve Santa Barbara worked as a team.. from manager Aaron, sales Person Robin, and finance guy steve... the car was beautiful... everything went smooth even though my credit wasn’t the best... they worked with me on what I wanted, and I left very happy and still am... I’ve bought a handful of cars in my life 2 Toyota’s and this is my second Lexus.. I would definitely come back if I was shopping for another car.. More
by jd_baumeister
Employees Worked With
Steve in finance , Aaron Vazquez, Robin Tidd
March 29, 2020
Abby Gaetz and James Porter were Magnificent and meet all my needs, when I’m ready to Buy again I’ll definitely come to them first.. Henry A. Garcia my needs, when I’m ready to Buy again I’ll definitely come to them first.. Henry A. Garcia More
by henry.a.garcia49
Employees Worked With
Abby Gaetz and James Porter
