Ken Garff Lexus of Santa Barbara

Super smooth purchase experience I bought a RX350 from DCH Lexus of Santa Barbara last week. The whole transaction was on phone, text, and email. I bought the car unseen. I am in Nort I bought a RX350 from DCH Lexus of Santa Barbara last week. The whole transaction was on phone, text, and email. I bought the car unseen. I am in Northern California but they are the only dealership that had the color combination and the features I was looking for. Robin Tidd made the whole process super smooth. We agreed on the price in couple of minutes and then she arranged for the logistics of delivering the vehicle. Mark delivered the vehicle and spent about an hour explaining the features to me. There was no pressure of any kind nor did they try to sell me anything extra. I arranged my own financing and did not trade in any vehicle. This is how car buying should be. More

Repair of faulty brakes/ Ignition failure (battery). The brakes were faulty and mal-functioning, as was the battery. The ignition was slow and almost dead. Battery was replaced, and brakes re-worked. N The brakes were faulty and mal-functioning, as was the battery. The ignition was slow and almost dead. Battery was replaced, and brakes re-worked. Now all is functioning well and safely. Other minor problems with window sensors, and back seat, and window washers were explained clearly to me, and have been corrected and working well. T his was over the 4th of July holiday, so the car was not available for about 3 days. I am very impressed with the quality of the service dept, and in particular with the help of Mr. Phong, who was exceptionally courteous, efficient, and cooperative in trying to complete the repairs ASAP, and who arranged transportation to and from the dealership for me.He is very competent, and excellent in dealing with customers. ( ALSO, my car was washed and was immaculate when I picked it up.!!!! I was delighted with this extra treat). I will most certainly return for future services. Patricia McCormack More

Very complete service. Recommended future service. Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is w Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is washed. More

Stress-Free Transaction in Leasing a New Lexus We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the bes We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the best. We love all the new technology in our new car, especially Apple CarPlay! Thanks for truly making the customer come first! More

#1 Service Dealer in Town Recently took my car in for service, and the servicemember(s) were all so friendly, courteous and all matters were handled in a timely manner. I am v Recently took my car in for service, and the servicemember(s) were all so friendly, courteous and all matters were handled in a timely manner. I am very happy with their attentiveness, my car was ready in no time. More

Great Service We bought our RX 350 last November. We have been very happy so far. The 5000 mile service came up on my dash. I scheduled the appointment online with We bought our RX 350 last November. We have been very happy so far. The 5000 mile service came up on my dash. I scheduled the appointment online with ease. I found everyone I spoke with very friendly and helpful. My car was serviced and washed in no time. More

Best service I’ve ever had! Efrain and his team are very professional and make the process easy and comfortable. Thank you guys! I will definitely be using the ser I’ve ever had! Efrain and his team are very professional and make the process easy and comfortable. Thank you guys! I will definitely be using the service again. More

My third Lexus just bought my third Lexus at this Dealer. I've never had a better buying experience. Mark Bourdo went out of his way on every occasion to serve me b just bought my third Lexus at this Dealer. I've never had a better buying experience. Mark Bourdo went out of his way on every occasion to serve me before and after the sale. More

Reliable, Loving and Positive People in all positions Derek is someone who really cares about customer and the car with equal diligence. I always feel there is a team behind him that will provide quality Derek is someone who really cares about customer and the car with equal diligence. I always feel there is a team behind him that will provide quality of care, speed given my own sense of urgency, and affordability working with me when service gets more expensive after warranties are done. This is my third car as I travel many miles and the service has never wavered with any of them when one is not available. Have worked with the whole team and they are always welcoming, knowledgeable about the car and clearly collaborate with mechanics to make sure everything is checked, assessed, and recommendations made. I have owned other high end cars but that service is spotty as people come and go. This team and DEREK in particular have been professional, More

Love my new Lexus Mark, Eddie, and Nora have made my car buying experience so simply happy and easy. Any one looking to buy a vehicle I would completely recommend Lexus Mark, Eddie, and Nora have made my car buying experience so simply happy and easy. Any one looking to buy a vehicle I would completely recommend Lexus of Santa Barbara!!!!! Thank you for my new Lexus. More