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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
475 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 475 reviews
April 11, 2017
5 Star Sales experience was awesome but more importantly is their Service Department is also 5 Star👍 I understand that they are now offering a special Pick Sales experience was awesome but more importantly is their Service Department is also 5 Star👍 I understand that they are now offering a special Pickup & Service Program👍 More
by JWinters
April 08, 2017
WOMEN BEWARE OF SERVICE AT THE SANTA BARBARA LEXUS DEALER WOMEN BEWARE!! of the Santa Barbara Lexus Service department. These guys lie cheat and steal. They told my wife that she needed front end work on her WOMEN BEWARE!! of the Santa Barbara Lexus Service department. These guys lie cheat and steal. They told my wife that she needed front end work on her Lexus. The car only has 41000 miles on it and yet they told her she needed $1000-$1500 front work. Fortunately my wife had me to consult with. I said no way the car needs that work. They are lying! Lets have my friends at the tire store look at your friend end. They had 2 expert professional mechanics look at the front end and I was right. Her front end is fine. WOMEN are known prey for car dealers. Too bad there is one or two dishonest mechanics out there that make the whole dealer look bad. I doubt I will ever return to the Santa Barbara Lexus dealership again. More
by skrome
Employees Worked With
March 31, 2017
Amazing Service! We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara - we did likewise and were rewarded with the absolute best service we have ever received at any dealership. Over the years, we had previously used (Jaguar/Ford Mustang/Mercedes Benz/Cadillac/Acura/ and now Lexus dealership service). Our immediate family have all become permanent Lexus car owners - because of the Lexus service. I should point out that Phuong, and I might also mention Edward Simeon, are the reasons for our remaining loyal Lexus customers. They are so good at their service knowledge and personalized customer care that we are afraid they may be eventually promoted to a management position - outside of Santa Barbara. Both are deserving of special recognition by management. More
by Bob S
March 30, 2017
Awesome ! Courteous, professional, and knowledgeable. Help me find exactly what I needed. She Answered all my questions quickly. I Recommend Lexus yo my boyfrie Courteous, professional, and knowledgeable. Help me find exactly what I needed. She Answered all my questions quickly. I Recommend Lexus yo my boyfriend because I want him to get great service and a quality car ! More
by Jasmine doll
Employees Worked With
Janis Lara
March 29, 2017
Service person was great but when car was returned after basic service, the car vibrated at high speeds and had to be returned to dealer person was great but when car was returned after basic service, the car vibrated at high speeds and had to be returned to dealer More
by Shauck
Employees Worked With
March 28, 2017
Service experience Excellent Service from Efrain and his team. They always take great care of my wife's Lexus and mine. We would always recommend them. They will even Excellent Service from Efrain and his team. They always take great care of my wife's Lexus and mine. We would always recommend them. They will even bring you a car to your home all the way in the Central Coast if you live there rather than use an independent mechanic. Thanks again DCH SB LEXUS. More
by Paris2017
Employees Worked With
March 28, 2017
Great consistent service The staff is friendly, helpful and eager to please customers. Service is always timely and efficient. Everything a good dealership should be for takin The staff is friendly, helpful and eager to please customers. Service is always timely and efficient. Everything a good dealership should be for taking car of your valuable asset, namely your car. More
by SantaBararaDriver
Employees Worked With
March 26, 2017
Love our new Lexus RX350 We recently came in to look at the Lexus RX 350. We had a 2016 Cadillac that we were not happy with and had decided to change to a SUV. We had a SUV L We recently came in to look at the Lexus RX 350. We had a 2016 Cadillac that we were not happy with and had decided to change to a SUV. We had a SUV Lexus several years ago so we had experience to go with. After meeting with a sales person, Abby, and a sales manager, Alex, we arrived at a good trade-in price plus a reasonable new car price so it made the trade possible. They did have a problem with the car we selected so they would not let us take that car, but got an exact similar car the next day which we closed on. They handled everything fast and properly and to our complete satisfaction. Happy to be back into a Lexus and with this dealership. More
by Gary
March 18, 2017
Outstanding! I purchased my Lexus today. First time ever buying a Lexus. I've bought however many cars before. My experience with DCH Lexus of Santa Barbara has be I purchased my Lexus today. First time ever buying a Lexus. I've bought however many cars before. My experience with DCH Lexus of Santa Barbara has been by far the best m. My Sales persons Tina Flores and Aaron Vazquez were very helpful and very professional. I would recommend them both of them to my friends and family. Thank you More
by Davidortiz050362
Employees Worked With
Tina Flores, Aaron Vazquez
March 18, 2017
terrific experience Amazing experience .Tina Flores was so helpful and a delight to work with. She answered all my questions and concerns. The entire process was so easy Amazing experience .Tina Flores was so helpful and a delight to work with. She answered all my questions and concerns. The entire process was so easy. This is third car I have purchased from them . This dealership is the ultimate. Service is great. Too More
by Lexus1
