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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

4.7
620 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 620 reviews

March 30, 2018

Fong is EXCELLENT Phuong matched the Toyota price for my tires. He called the morning of and made certain that the pickup and delivery of my car were timely. Phuong c More

by prgordon49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 02, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you so much for the amazing review of your experience with our service department! We appreciate your business and hope to see you again soon!

March 28, 2018

Outstanding sales consultant Sales consultant strived first to understand our driving needs, then shared an impressive amount of information about each Lexus option. Low-key, fri More

by Winemaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Porter , Aaron Vazquez
Mar 29, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thanks for your loyalty to Lexus of Santa Barbara! We are so glad you enjoyed your visit with us, and look forward to seeing you again soon!

March 20, 2018

Best One I loved going to this car dealer. What a strange thing to say but it is true. I am so pleased I will have this place for servicing. They are all so v More

by Nadia404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Rucker
Mar 21, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the kind words and wonderful review, Nadia! We look forward to providing you with top-notch service on your next visit.

March 19, 2018

Great sales experience What a fantastic sales/lease experience we had at this dealership. It was such a pleasure working with Mike Courville as he was very knowledgeable, f More

by Mamaof4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Courville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2018 -

Ken Garff Lexus of Santa Barbara responded

We appreciate the fantastic review! It was our pleasure to make you feel at home with us, and we hope you enjoy your new 2018 Lexus NX 300.

March 17, 2018

I just bought a 2018 es 350 The experience from start to date has been very pleasant and professional. Joe Bral has kept in touch with me and also spent a lot of time with me bef More

by Terry2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Met Jess winter first via e mail. , Joe Bral
Mar 19, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the awesome review! I am so pleased to hear you enjoyed working with Joe throughout buying and service experiences. Come back and see us again soon!

March 08, 2018

New car pickup It has been a very nice intro to our first Lexus experience. Both Aaron and Jess have been outstanding! We would recommend this dealership to our fr More

by Rvossdmd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez, Jess Winters
Mar 09, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the 5-star review! We are delighted that you chose us for your first Lexus experience and that Aaron and Jess went above and beyond to make your visit excellent. We appreciate the recommendation and hope you come back to see us!

March 07, 2018

Excellent Customer Service Their commitment to excellent customer service is exceptional! They are true to their promise! Kudos to Derek and Vanessa! I am very happy with the s More

by Emilie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Lopez
Mar 09, 2018 -

Ken Garff Lexus of Santa Barbara responded

Emilie, thank you for the wonderful review! It makes us so happy to hear that Derek and Vanessa took such good car of you during your time with us. We are grateful for your kind words and we hope to see you again!

February 28, 2018

Excellent Service Always We have been having our car serviced by DCS since 2013 and the service has always been excellent. Phuong always makes sure every detail is handled p More

by CAH99999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the 5-star review! We are glad Phuong has been providing you with top-notch customer service, and we know he will appreciate the kind words. We look forward to having you back again soon!

February 25, 2018

Great service Love the service! Abby was great and easy to work with. They got me car I wanted and no haggling m. Satisfied customer! Will b back More

by xphuong38x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the 5-star review! We hope to see you again soon.

February 24, 2018

Edward from Service!! As always Ed is very helpful with any help need it, he never says no, And there is never a Job to small. Definitely Recommend him!! More

by Latin queen!!
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review! I will pass your kind words along to Ed and the rest of our sales department.

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