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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
424 Reviews
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Showing 424 reviews
January 29, 2020
Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and professional . More
by Radek123
Employees Worked With
Abby Gaetz, Edward Simeon, Glauco Pergolizzi, Derek Bishop, Phuong Pham, Mike Courville, Efrain Lopez, Aaron Vazquez, James Porter, Yhaya Harb
Helpful January 27, 2020
KKB instant offer which was $2,731 said it would only be 20 minutes which turned into 2.5 hours. Kept my car no check they gave me some paperwork and I was very frustrated so I then called KKB she agreed th 20 minutes which turned into 2.5 hours. Kept my car no check they gave me some paperwork and I was very frustrated so I then called KKB she agreed that is unacceptable and she did contact consumer affairs. As well my husband and I since Friday no response and they are completely unorganized. Mike was trying to help but his hands were tied. Everything they stated on there website felt like false advertising and every person was trying to cover up for each other. We even called the Oxnard dealerships and they confirmed that there was no Eddie there. More
by IDFK
Employees Worked With
Reached out to GM and found out that he isn’t even the GM, Mike Courville
January 15, 2020
Relationship on the edge I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss of tension - recommend replacement." Estimated cost $4,500. This condition is apparently something Lexus has dealt with before and an internal service bulletin was issued on the subject. My vehicle is well under the 50,000 mile warranty on the item but apparently a few months over the 5-year time limit. I was pleased that my service rep was willing to prepare a written submission to Lexus that requests relief from this extraordinary penalty that stems from a maintenance failure in my Lexus product. I do not know what the outcome will be but I can say, unfortunately, that if I do not receive relief I will be transformed from a Lexus fan and satisfied customer to one who will likely never buy another Lexus vehicle. More
by cliff
Employees Worked With
Edward Simeon, Phuong Pham
January 10, 2020
THEY GET THE JOB DONE WITH NO HASSLE SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO THIS DEALER. More
by jcf777
Employees Worked With
Edward Simeon
January 09, 2020
Got in my car in the morning, my car wouldn’t start. Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACUR Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACURN) and couldn’t call in. I called SB Lexus and they got me in straight away, assured me that they can repair my car by the time my shift was over. More
by rosemariecjones
Employees Worked With
Phuong Pham
December 23, 2019
Happy with my 2018 RX350 I got my 2018 RX350 from Brandon, and I and my wife are happy with his service. Good price and car is in good condition. Thank you, Brandon. David I got my 2018 RX350 from Brandon, and I and my wife are happy with his service. Good price and car is in good condition. Thank you, Brandon. David More
by RB Pine Tree
Employees Worked With
Brandon Soufer
December 13, 2019
FIVE STAR Excellent experience working with Derek and Mike in the repair of my 2011 Lexus RX 300 and purchase of a 2018 RX 350, highly recommend! Excellent experience working with Derek and Mike in the repair of my 2011 Lexus RX 300 and purchase of a 2018 RX 350, highly recommend! More
by loal1
Employees Worked With
Derek Bishop, Mike Courville
November 27, 2019
SERVICE IS EXCEPTIONAL! THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. THANKS TO EVERYONE. More
by gclint3
Employees Worked With
Edward Simeon, Phuong Pham
November 11, 2019
DCH Lexus of Santa Barbara staff: From the time I step foot onto the property, I am always greeted with a ray of smiles, from every department I pass through. I am extremely satisfied From the time I step foot onto the property, I am always greeted with a ray of smiles, from every department I pass through. I am extremely satisfied every time I come and everyone makes me feel like I'm right at home. I have been doing business with them for 6plus years, and have always recommended family and friends here due to great experiences, and overall efficient communication. I am grateful to this wonderful team, who always take their time to help achieve higher standards each visit. Thank you all for an amazing car buying experience, I'm very proud to be apart of the Lexus Family. I look forward to continuous visits!! More
by o glover
Employees Worked With
Glauco Pergolizzi, James Porter, Robin Tidd
November 07, 2019
Great experience working with Robin. She made the whole process fun and made me feel at ease from the moment I made initial contact with her. process fun and made me feel at ease from the moment I made initial contact with her. More
by Yvonne
Employees Worked With
Robin Tidd
