DCH Lexus of Santa Barbara - Service Center

We always receive great service and attention at this dealership. Courteous people with very detailed information about the work done or needed for our vehicle. dealership. Courteous people with very detailed information about the work done or needed for our vehicle. More

Hugo was very thorough from the moment I checked in until when I picked up my Lexus. He kept me informed throughout the day and also got me a loaner to use for the day; which was helpful since they had to ke when I picked up my Lexus. He kept me informed throughout the day and also got me a loaner to use for the day; which was helpful since they had to keep the car overnight. My only suggestion for change would be the automated service when you call Lexus to set up the service appointment. Even with following the prompts and giving my correct information and then asking to speak to someone, it did not work and I tried 3 times. It was a very frustrating experience. More

Missed the usual "While-U-Wait goodies. Coffee bar, haircuts, massage etc. But the dealership was undergoing a remodeling, so I understand. Coffee bar, haircuts, massage etc. But the dealership was undergoing a remodeling, so I understand. More

Highly professional. Well run. Accommodative. Extremely competent. Honest. Great people. I couldn’t imagine going anyplace else. Well run. Accommodative. Extremely competent. Honest. Great people. I couldn’t imagine going anyplace else. More

Professional,work done on time, service done well, loaner car available. Kept me updated on progress on work being done. car available. Kept me updated on progress on work being done. More

I can say enough good things about Martin. Clear, concise, friendly It was worth the drive Clear, concise, friendly It was worth the drive More

Chris was very friendly and personable while being professional. Car was ready when he said it would be. Can not wait to see the improvements to the dealership. professional. Car was ready when he said it would be. Can not wait to see the improvements to the dealership. More

Very good customer service. Car was ready as promised. Everything was fixed. Pictures were helpful. Car was ready as promised. Everything was fixed. Pictures were helpful. More

Staff is very pleasant. Excellent on keeping me up-to-date on what’s happening with my vehicle while it’s in the maintenance bay. Excellent on keeping me up-to-date on what’s happening with my vehicle while it’s in the maintenance bay. More

nice customer service and efficient works. the wait time is a bit long due to the large maintenance service requests. the wait time is a bit long due to the large maintenance service requests. More