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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
379 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 379 reviews
April 23, 2024
Service agent was nice. Visits to dealership result in an upsell for additional services. It is a luxury dealership so I requested a car wash and vacuum at my last service. Visits to dealership result in an upsell for additional services. It is a luxury dealership so I requested a car wash and vacuum at my last service. The only thing vacuumed was the driver's side floor, and it was done poorly. If you can't get a basic wash and vacuum done correctly, what else is being done poorly. More
by plgalbraith928
Verified CustomerEmployees Worked With
Garrett
Helpful April 22, 2024
Check in was quick and thorough. Was offered options for waiting. Service addressed issues. All good. Was offered options for waiting. Service addressed issues. All good. More
by lizapgar
Employees Worked With
April 22, 2024
I already submitted a great review. did did did did did did did did did did did did did did did did did did More
by KNPAINTER
April 21, 2024
Garrett is incredibly good at his position in the service department. Very friendly, thorough and professional. Thank you Garrett for being persistent to get the thermostat issue resolved in my S560 Coupe. V department. Very friendly, thorough and professional. Thank you Garrett for being persistent to get the thermostat issue resolved in my S560 Coupe. Very much appreciated. And as usual, she purrs so beautifully! More
by DENNIS96
Employees Worked With
April 21, 2024
Very helpful and knowledgeable about my C63 . .. The shop really does car about my car .. They love my car as much as I do🩷🩷 .. The shop really does car about my car .. They love my car as much as I do🩷🩷 More
by sadarjoe
April 20, 2024
All the employees are so courteous and communicate so well with customer. It’s a pleasure bringing our cars to be serviced there. well with customer. It’s a pleasure bringing our cars to be serviced there. More
by Richard Westnedge
April 19, 2024
Dealership is friendly, clean and prompt. performed a recall update that i was not aware of, and let me know that tires were worn and needed replacement. performed a recall update that i was not aware of, and let me know that tires were worn and needed replacement. More
by CRICKIEN
Employees Worked With
Garret in service
April 19, 2024
It was easy to check in without waiting. I was updated as work was being done. It was ready in the time I was quoted and an Uber was called to pick me up and driven to the dealership. I like I was updated as work was being done. It was ready in the time I was quoted and an Uber was called to pick me up and driven to the dealership. I like that everything was checked out on the car. More
by SUSANBYRNE13
Employees Worked With
April 18, 2024
The best car buying experience ever! !! Dillon was amazing and so was the finance manager. Everything went smoothly and quickly. I love my vehicle and would definitely purchase another ve !! Dillon was amazing and so was the finance manager. Everything went smoothly and quickly. I love my vehicle and would definitely purchase another vehicle from this dealership. More
by dcbulletin
Employees Worked With
April 17, 2024
The service was very and much quicker than expected. The whole process was very simple. The whole process was very simple. More
by ddmccoy58
Employees Worked With
